Express

To
Whom It May Concern:
Thank
you for giving Express the opportunity to research this matter and respond. We
were able to speak with our customer on February 18th, 2016 to follow up on her
concerns. We apologized that she had not been able to receive a response from
online and worked...

with her on a resolution in getting her item credited.
Again,
thank you for the opportunity to respond. It is our understanding that our
customer is satisfied with the end result. If you have any further questions or
concerns regarding this matter, please feel free to contact us.
Sincerely,
EXPRESS
Customer Relations

To Whom It May Concern, Thank you for sharing this customer's additional concerns with us. We spoke with the customer today, January 13th and have begun processing his refund. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

I reviewed the response made by the business and find the resolution is satisfactory to me.

To Whom It May Concern,Thank you for sharing this customer's concern with us. We have attempted to reach out to this customer on several occasions and unfortunately we have been unable to speak with her directly. We have, however, begun communicating via email in an attempt to resolve the issue and...

offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,EXPRESS Customer Relations

Thank you for giving Express
the opportunity to research this matter and respond.
Ms. [redacted] initially contacted
us about this matter on September 28th, 2015. At that time, she was
informed that we would be unable to issue a replacement of her expired $15
reward due to multiple previous...

exceptions to issue replacements for expired
rewards and birthday offers.
After attempts to contact Ms.
[redacted] on 11/6/15 and 11/9/15 were able speak with Ms. [redacted] today, November 10th,
2015. Given the issue technical issue Ms. [redacted] encountered in our store being
able to use her reward before it expired, as well as her concerns with the
service she received, we offered her a $30 reward to be issued immediately. We
also assured Ms. [redacted] this
Again, thank you for the
opportunity to respond. It is our understanding that Ms. [redacted] is satisfied with
the end result. If you
have any further questions or concerns regarding this matter, please feel free
to contact us.
Sincerely,
EXPRESS
Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted], and the resolution is currently under process. I will close this case once the resolution is completed. 
Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  The representative, Lisa M., contacted me today and made sure all of the problems were taken care of with great care and concern.  I appreciated the quick response and the kind manner in which the issues were corrected.
Regards, [redacted]

I received an Express gift card as a bday present and when I placed an order on their website, I later received an email informing me that the order did not go through for whatever reason. So, I spent about 45min picking the items I liked and going through checkout only to find out that the order couldn't be processed, so by the time I got back on my computer it was after midnight and the Cyber Monday deals were over and I can no longer get the items I wanted for 50% off. "OK, no big deal, I'll just go to the store and buy something there". So, today I was at Mayfair mall and went to the Express store. When I picked out the clothes that I wanted and finally got to the register I was told that the computer is asking for some code for the gift card. The cashier was surprised and said that he'd never seen that happen with a gift card. His computer/register was telling him to call their customer relations department despite the fact that they were able to tell that the gift card had $50 on it, so he went and got the store manager. The manager spent at least 15min on the phone before telling me that the customer relations department is closed because it's Sunday and there's pretty nothing she can do until Monday morning (knowing that the gift card is good for $50). She said that it surely has to do something with the online order that was never processed. I repeatedly told her that I'm leaving for overseas in less than a week and today is the last day I can get my Christmas shopping done. Having to work long shifts every day for the rest of the week until my trip, I'm not interested in finding time and going out of my way 15miles for a $50 gift card. All of this took at least an hour with me standing at the register by the way. I find it very hard to believe that there was nothing she could do as a manager on duty and I don't think that she handled this situation the way she should have. I'm never returning to Express ever again and I'm going to share this experience with as many people as I can.