Express

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you especially to [redacted] for doing an excellent job in addressing my concerns! Regards, [redacted]

The store has reached out to me via email and resolved this issue by offering store credit.Thank you [redacted]

To Whom It May Concern,Thank you for sharing this customer's concern with usAfter researching this customer’s order, we found it was placed at 3:00pm Eastern TimeOur Shipping and Handling policy states: Orders must be made before 2:p.mEST to guarantee that your order is processed on the same dayFor consumer protection, all orders are subject to review, including credit card authorization and verificationAs a result, there may be a slight delay in order processing; your patience is greatly appreciatedExpedited delivery methods are not available for PO Boxes or APO/FPO addressesShopRunner 2-day orders will follow our U.Ssecond-day policy Business days are limited to M-F 8:a.mto 5:p.mEST, not including holidaysThe Express fulfillment center is closed for the observance of major United States holidaysOrders placed on major holidays are processed and shipped on the next business dayWe contacted the customer today, April 25th and refunded the overnight shipping chargeAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations

The matter has not yet been resolved

To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWE were able to speak with the customer today, April 4th and have begun working towards a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

Tues9/15/15Re: Complaint ID - [redacted] against ExpressTo clarify this situation: Yes, a Kevin did call me on 9/3.He stated that since these mailings are scheduled months in advance, yes I possibly would receive more at least!!Sure enough I did receive one days later on 9/5! ----I cannot say this matter is resolved due to the fact that thru their carelessness in checking their "data-base" etcI may still receive more although our first conversation regarding this was April 2015!I will continue to report to you when I receive these mailings...seems they have been coming on a monthly basis, sometimes more than once!I ask that you do not close this account since I still may receive these mailings!!Therefore the situation has not changed!Thank you [redacted] ***P.SIn other words, they have had months to stop this!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response becausei don’t know the person who called me name Burt she was just as bad as the previous representativesShe lied and said the couldn’t exchange for a different size cause they were out, the sad part is while I was on the phone I was able to reorder she refused me the same discount she was unhelpful of which is sadIf someone else can call me that would be great: Regards, [redacted] ***

His return was accepted and filed it took longer than due to my boss [redacted] .Please see attached

To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWe were able to speak with the customer and have begun working towards a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern,Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Wednesday, February 22th and unfortunately we were unable to speak with him directlyWe have, however, begun communicating via email in an attempt to resolve the issue and offering a solutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, December 26th and are currently working with the customer on a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations

As requested, attached please find written documentation in support of my position Clearly the majority of Express customer service associates in such correspondence hav not followed its publicly stated rewards guidelines as visible on [redacted] _faq_content and certain Express customer service associates apparently don't read correspondence yet reply with practically worthless or useless information that is not at all relevant to a customer's issue or concern Also, as seen in the correspondence from "Jason" on 3-12-at 6:am PT, I was told to expect my Express Next rewards card within two weeks and after no receipt of such card within a month I followed up on 4-16-and received yet another practically worthless, useless, and irrelevant reply from Angelika which prompted me to contact the Revdex.com given numerous issues with Express customer serviceI obviously don't have audio recordings of my phone calls made to Express customer service although I do have my call log which indicates days and times of phone calls madeThanks, [redacted]

I just heard from Express it is now resolvedThank you!

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] Though I am still unhappy with Express for its lack of communication and professionalism, the issue has been resolvedThe hold on the account has been removed, and Express attempted to rectify the inconvenience with a paltry $credit Sincerely,

To Whom It May Concern, Thank you for sharing this customer's concerns with usWe attempted to reach out to this customer on Monday, March 5th, Thursday, March 8th and today Friday, March 9th and unfortunately we were unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue and offering a solution Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with us. We attempted to reach out to this customer on October 27th and again on October 31st, but unfortunately we were unable to speak with her directly. We have, however, reached out by email in hopes of resolving the issue... and offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To whom it may concern: Thank you for giving Express an opportunity to respondWe're sorry to hear of Mr [redacted] z’s disappointment with his online order and overall service experienceA member of our Corporate Customer Experience team has briefly been in contact with Mr [redacted] z but due his work demands and scheduling we have not been able to fully address and resolve his outlined concernsWe are committed to making things right and looking forward to speaking with him again to ensure his complete satisfaction We will make another attempt to contact Mr [redacted] z on Monday December 12, Sincerely, EXPRESS Customer Experience

Thank you for giving Express the opportunity to research this matter and respondWe were able to speak with our customer on February 5th, to follow up on his concernsWe apologized for his frustration with his product and shared his comments with our product quality teamAdditionally, we addressed his disappointment with our exchange policy and shared his concerns with our leadershipTogether we worked on a final resolutionAgain, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

I spoke to Molly on December 07, I informed Molly that more than one item was in the Garment Bag that was left at the Express Store when Store Manager, Grace refused to assist me I also communicated to her that I contacted the District Manager, Kate twice on 12/03/and she did not answer my callI am currently awaiting a response from Express

Hi [redacted] ,My name is Molly and I'm with the Express Customer Experience team at our corporate officeI am very sorry for the difficulties you've had with your orderI can see from your Revdex.com complaint just how much you wanted this coat! I put in an order to have the coat delivered to you at no costThis order number is [redacted] Regarding your previous orders, they were never charged to your card because we do not charge until we ship the itemI am happy to look into this further for you, simply contact me at ###-###-#### between the hours of 9-eastern time, Monday through FridayI see you used a $reward on this order, so that has been issued back into your accountPlease let me know if I can be of further assistance to you.Yours Truly,MollyEXPRESS###-###-####