Express

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, January 18th and are currently working with the customer to reach a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS *** ***

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, February 17th and are currently working with the customer to reach a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our
attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To
Whom It May Concern,
Thank
you for sharing this matter with us and giving us the opportunity to research
and respondWe spoke with the customer yesterday, April 21st and
assured her we are investigating her concernsOnce we have received the
results of our research, we hope to
resolve the issue and reach a mutually satisfactory
solution
Again,
we thank you for allowing us the opportunity to address the issues that were
brought to our attentionIf you have any further questions or concerns
regarding this matter, please feel free to contact us
Sincerely,
EXPRESS
Customer Relations

express haven't issued the refund, they have received the complete order back and signed for it but they still are wasting timeAgain for the last time, I only want my refund back on my American Express card of the full amount of $period!

No resolution has been offeredI received voicemails and an email from an agent that did not offer any resolution
Regards, *** ***

To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWe were able to speak with the customer and were able to reach a resolution.Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any
further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Tuesday, February 21st and unfortunately we were unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue and
offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

Hi-I have been trying to make a purchase at Express for about two to three weeks nowFirst of all they have way too many mom jeans (high waisted) and not enough low rise or super low riseI have been spending days trying to make purchase to use a $coupon they reissued to me because of another online order problemIt is about to expire but what I want is available online some days but not all four items, then on other days my size is availableThe other day my size was available in all four items and I was going to see I i wanted to add anything else when a window popped up telling me to hurry up and check out before they were out of stock, so I quickly went to check out only to learn it was no longer availableThe Sale they have going on right now is Buy one get one for 50% off on both jeans and shortsI put two jeans and two shorts into my cart only to find out one or the other was not available ruining the buy one get one optionI also have a $off a $purchase which would have worked on the four items, but they play games with you at check out. I sent Express an email like times over the course of the last two to three weeks telling them about this problem and even chatted with someone last night through their instant chatI would immediately get an email response when I emailed notifying me that they respond within hours, but I NEVER heard backThe lady I spoke with through instant chat last night when it happened again assured me she would escalate my issue and someone would get back with meNever happened so now I am going to the Revdex.com. The resolution I want is to order the following items/sizes below, to use my $gift coupon and my $off $coupon to which I can provide the online promo code if necessaryI also wanted to purchase this through the Express store link through mypointsMypoints gives you points for online purchases that you can use later for gift cards. MY ORDER: Super Low Rise Stretch Ankle Legging Jeans Size Long at Buy one get one 50% offLow Rise Stretch+ Jean Legging Size Long at Buy one get one 50% off so this one would be $39.95Low Rise Grommet Shorts Size at Buy one get one 50% offLow Rise Relaxed Denim Cutoff Shorts Size at Buy one get one 50% off so this one would be $24.95 Total for all four items would be $meeting the $purchase to use the coupon of $off(Coupon expires 28-Mar-2018)Also using the $birthday coupon would bring the final total to $plus tax as the shipping is free per purchase amount. Express Contact information is: Customer ServiceExpress DriveColumbus, OH 43230customer service : 1-888-397-1980 I can be reached at the following : *** ***
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To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWe were able to speak with the customer today, Monday, May 8thUnfortunately, our loyalty program is designed to be used without a card, so we were unable to provide a replacementAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWe attempted to reach out to this customer again by phone on on October 13th and 16th, but unfortunately we were unable to speak with him directlyWe have, however, begun communicating via email, offering a solution in an attempt to resolve the issueAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, December 14thThe terms of our coupons state they cannot be used in conjunction with storewide offers such as the promotion Ms*** purchased under, however as a gesture we
applied the coupon to her orderAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern:
Thank you for giving Express the opportunity to research
this matter and respondWe made left voicemails for the customer on March 15th,
March 16th and again today, March 18th to follow up on
her concernsWhen we were unable to reach her by phone we sent an email
to her
today, March 18thWe apologized that she had not been able to
receive a response from online and explained we issued a refund to her credit
card for the $she requestedWe also let her know a $reward had
been issued to her for her inconvenienceThe customer responded to the email
today thanking us
Again, thank you for the opportunity to respondIt is
our understanding that our customer is satisfied with the end resultIf you
have any further questions or concerns regarding this matter, please feel free
to contact us
Sincerely,
EXPRESS Customer Relations

they solved half the problem by agreeing to reimburse me for the advertising, but they failed to compensate me for the hour I wasted trying on clothes that I did not purchase because they did not ring up correctly at the price registerSomehow they seem to understand that I was frustrated that the price rang up wrong, but they don't seem to understand I am still frustrated over all the wasted time I spent shopping for items I reasonably believed were 50% offUntil they understand that my time is valuable and they compensate me accordingly, I will not be agreeing to a satisfactorily resolution of this entire issue
Regards, *** ***

To whom it
may concern:
We
contacted the customer regarding the above complaintIn researching the matter
we found due to a typo in our database the mailing address was entered
incorrectly, which caused the customer to receive additional mailingsWe
located the error and ensured that
the name and address were properly removed
from the mailing listWe spoke with the customer and shared our findingsThe
customer was satisfied with our resolution
We
will continue to monitor to ensure that the customer doesn’t receive future
mailersThank you for allowing the opportunity to respondShould you have any
further questions, please don’t hesitate to contact us
Thanks,Darnella C
*** *** ***
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To Whom It May Concern, Thank you for sharing this customer's concerns with usWe were able to speak with the customer on Tuesday, May 30th and have begun working towards a resolution.Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf
you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, January 6thWe reviewed his orders, apologized for the delay and submitted his refundsAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

Dear ***My name is *** and I am with the Express Customer Experience team at our corporate officeI am writing regarding the complaint you recently made to the Revdex.com about your Express.com order because I was unable to reach you by phone After looking into this matter, we found there was a technical issue which caused your refund not to processWe have refunded your entire order in the amount of $509.27, which you should see within the next few daysI sincerely apologize for this error and any inconvenience it may have caused youPlease let me know if you have any additional questions or concerns.Yours Truly,***EXPRESS###-###-####

To Whom It May Concern, Thank you for sharing this customer's concern with usWe have attempted to reach out to this customer on several occasions and unfortunately we have been unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue
and offering a solutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Tuesday, January 3rd and unfortunately we were unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue and
offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

I have called Molly from Express Customer Service different times (which I have proof from my phone records) left voicemail messages explaining the times I am available to speak with her, which is from 3pm central time up to 8pm central timeMolly called me on October 9th, at 14:26, which I then replied with a voicemail explaining to call me after 1500(3PM)Molly, called again on October 11th, at 10:central time, failing to call me after 15:I then called back at 15:left a voicemail explaining to only call me after 15:since I am at work until 15:00, I also left her my voicemail stating if it's best for her we can communicate through email, never repliedMolly called again on October 12th, at 13:agaim failing to call after 15:I am starting to think she intentionally failed to called after 15:to avoid having to solve the problem and just blame it on me (***) not answering her phone callsMolly did send me an email but did not reply to my emailThis is how express communicates and runs its company with advertising and communicationsMolly, never replied or left a voicemail asking or explaining a way to resolve this issue