Express

I am satisfied with the company's responseMy apologies for missing the follow up Revdex.com email. Thank you

Dear Revdex.com,Thank you for giving us the opportunity to respondCustomer service is extremely important to us and we always want to address any concerns that our customers may have Unfortunately, we experienced an unusually large number of orders this holiday season, which caused delivery delays
for our customersWe're sorry to hear of Ms***’s disappointment with her online order and service experienceWe appreciate her candid feedback as it will help in our continuous efforts to improve.On December 8, 2016, a member of our Corporate Customer Experience team reached out to Ms*** but was unable to speak with herA voicemail was left with our contact information to further discuss this matter and ensure her complete satisfactionWe have not heard back from her. As to her Express.com orders, our records show delivery of both packages to her front door/porch; one on December at 11:AM and the second December at 10:AM.We look forward to speaking with Ms*** and encourage her to contact us at ###-###-#### between the hours of 8:30am-5:00PM ET As always, we appreciate the assistance you provide us with our customers.Sincerely,EXPRESS Customer Experience

To Whom It May Concern, Thank you for sharing this customer's concern with usAfter investigating this customer’s order, we found a void was put through on 7/1/to guarantee a refund would be processedWe spoke with her directly today, July 6th to confirm she had received the refundIN
addition, we apologized for the inconvenience and issued a reward to her account as a customer service gestureAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe have attempted to reach out to this customer and unfortunately we have been unable to speak with him directlyWe will continue to reach out in hopes of reaching a mutually beneficial resolution. Again, we
thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

Thank you for your email to EXPRESSWe typically respond to most inquiries within hoursIf your message is in regards to an in-store experience or a corporate inquiry, your response may take additional time

To Whom It May Concern,Thank you for giving us the opportunity to assist our customerWe were able to contact the customer on September 7th, via EmailWe apologized to the customer for her experience and the service she has received thus farWe were able to work together to reach a mutual
resolutionIt is our understanding that the customer is satisfied with our resolution.Again, thank you for giving us the chance to work with our customerIf you have further questions concerning this matter, please contact Customer Experience at ###-###-####.EXPRESS Customer Experience

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, February 21st and are currently working with the customer to reach a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our
attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** ***

Dear Revdex.com,Thank you for giving us the opportunity to respondCustomer service is extremely important to us and we always want to address any concerns that our customers may have.Unfortunately, we experienced an unusually large number of orders this holiday season, which disrupted our delivery
processWe're very sorry for Ms***’s disappointment with her online order and service experience, and we are committed to continuous learning and improvement to better serve our customers.Our Corporate Customer Experience team has made three attempts (12/7, 12/& 12/10) to reach her but have been unsuccessful With each attempt a voicemail message was left with our contact information in hopes to further discuss this matter and ensure her complete satisfaction. As to Ms***’s Express.com order(s), our records show delivery on December 9, Additionally, as a gesture for any disappointment, we placed a reward in her NEXT points account that is valid now until 2/21/11:59:PM. We look forward to speaking with Ms*** and encourage her to give us a call at ###-###-####, Monday-Friday between the hours of 8:30am-5:00PM ET Again, thank you for the opportunity to address this concern.Sincerely,EXPRESS Customer Experience

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were unable speak with our customer so we sent an email on March 6, to follow up on his concernsWe apologized for his experienceWe shared we were able to upgrade hjs
tier as requestedWe also added an additional promotional gift to invite him back for a better experienceAgain, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Thursday, January 4th and unfortunately we were unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue and
offering a solutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concerns with usWe were able to speak with the customer and have reached a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or
concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern,We emailed the customer on August 16th, Unfortunately, we did not receive a response from the customerIn order to escalate the customer's refund we issued a check, as we were unable to issue a credit to the customer via her *** accountAdditionally, we sent the customer an appeasement to invite her back to shop with us againCurrently, we will await further correspondence from the customer to see if there is anything else we may do to assist her.Again, thank you for giving us the chance to work with our customerIf you have further questions concerning this matter, please contact Customer Experience at ###-###-####.EXPRESS Customer Experience

To Whom It May Concern, Thank you for sharing this customer's concern with usWe have begun communicating via email in an attempt to resolve the issue and offering a solution. We attempted to reach out to this customer on Thursday, March 8th and again today Friday, March 9th and unfortunately have not received a responseWe will continue to attempt to connect with the customer to reach a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

Thank you for sharing this customer's concern with usWe have attempted to reach out to this customer on several occasions and unfortunately we have been unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue and offering a solution
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

Thank you for giving Express
the opportunity to research this matter and respond
We attempted to contact MsOberlin
on 11/12/by both phone and emailOn 11/she called us and we were able to
discuss this matter with her.
We are currently working
through this
issue and hope to be able to reach a mutually satisfactory
resolutionOnce we are able we will provide an update of resolve
In the meantime, If you have any further questions or concerns
regarding this matter, please feel free to contact us at ###-###-#### or
email [email protected]
We are available 8:30AM-6:30PM ET, Monday through Friday
Sincerely,
EXPRESS
Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke
with the customer today, January 12th and are currently working with the customer to reach a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respondWe were able to speak with our customer on March 17th, to follow up on his concernsWe apologized for his experience at the store and let him know that it would be addressed by store
leadershipAfterwards, we worked together to reach a resolution.Again, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were unable speak with our customer but did send her an email on December 20, 2016, to follow up on her concernsWe apologized for her experienceWe shared we issued the
desired settlement amountWe also shared we added an additional amount to invite her back for a better experienceAgain, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern,Thank you for giving us the opportunity to assist our customerWe were unable to contact the customer via phone and we have left two voice mailsToday we sent the customer an email to let her know what actions we were able to take on her order and that we were able to
address her concernsWe are awaiting the customer's reply. Again, thank you for giving us the chance to work with our customerIf you have further questions concerning this matter, please contact Customer Experience at ###-###-####.EXPRESS Customer Experience