Express

To Whom It May Concern, Thank you for sharing this customer's additional concerns with us. We were able to speak with the customer today, Monday, April 17th and have begun working towards a resolution. Again, we thank you for allowing us the opportunity to address the issues that were brought to...

our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were able to speak with our customer on July 26th, 2016 to follow up on her concerns. We apologized for her experience with her online orders and the customer service she had received up...

to this point. Afterwards, we worked together to reach a resolution.Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were able to leave a message and an email with our customer on December 8, 2016, 2016 to follow up on her concerns. We apologized for her experience. We shared we were going to make the...

adjustment requested. We also loaded an additional promotional gift to her loyalty account to invite her back for a better experience. Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were able to speak with our customer on October 13th, 2016 to follow up on her concerns. We apologized for her experience. We shared we had spoken with PayPal and had the authorization she...

was concerned with removed from the account. The customer was satisfied with our resolution of the issue. We also sent her a promotional gift to invite her back for a better experience. Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Lisa MEXPRESS Customer Relations

I received your complaint you sent to the Revdex.com and I reached out by phone, but was unable to reach you. I would  like to be able to speak with you to best assist you with your concerns. You can reach me at my direct line, ###-###-####. I am typically available between the hours of 9am-5pm Eastern Time, Monday through Friday. I hope to speak with you soon.Yours Truly,MollyEXPRESS###-###-####

To Whom It May Concern,Thank you for giving us the opportunity to assist our customer. We were able to contact the customer on September 27th, 2016 via phone. We apologized to the customer for her experience and the service she has received thus far. We were able to work together to reach a mutual...

resolution. It is our understanding that the customer is satisfied with our resolution.Again, thank you for giving us the chance to work with our customer. If you have further questions concerning this matter, please contact Customer Experience at ###-###-####.EXPRESS Customer Experience

To Whom It May Concern, Thank you for sharing this customer's concern with us. We spoke with the customer yesterday, December 20th and are currently working with the customer to reach a resolution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our...

attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely, EXPRESS Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Thank you for your assistance.

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were able to speak with our customer on September 16th, 2016 to follow up on his concerns. We apologized for his frustration with our coupon policy and for his experience with the online...

customer service. We assured him that his feedback would be forwarded on both parts. Afterwards, we worked together to reach a resolution.Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concerns with us. We attempted to reach out to this customer on Monday, March 5th, Thursday, March 8th and today Friday, March 9th and unfortunately we were unable to speak with her directly. We have, however, begun communicating via...

email in an attempt to resolve the issue and offering a solution.  Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with us. We spoke with the customer today, December 26th and are currently working with the customer on a resolution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely, EXPRESS Customer Relations

To Whom It May Concern,Thank you for sharing this customer's additional concerns with us. We were able to speak with the customer and have reached a resolution.Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's additional concerns with us. We were able to speak with the customer yesterday, May 23rd  and have begun working towards a resolution. Again, we thank you for allowing us the opportunity to address the issues that were brought to...

our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,  [redacted]

To Whom It May Concern, Thank you for sharing this customer's additional concerns with us. We were able to correspond with the customer via email and have reached a resolution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

Thank you for giving Express the opportunity to research
this matter and respond. Due to the overwhelming response to our Black Friday
promotion, online orders were shipping out later than anticipated. As a result,
we notified our customers via email and assured them that we...

were working
diligently to get all orders out as soon as possible. As a courtesy, all
customers affected by the delay were given a 20% promotional offer to use
in-store or online.
 
We were able to speak with Ms. [redacted] on Friday, December
4, 2015. We apologized for the delay in shipping, reassured her that her order
would ship out within the week, and provided her with the excepted shipment
dates. After addressing her concerns, we were able to work together to reach a
mutually agreed upon resolution. As of today, we see that both of Ms. [redacted]’s
orders have shipped.
 
Again, thank you for the opportunity to respond. It is
our understanding that Ms. [redacted] is satisfied with the end result. If you have
any further questions or concerns regarding this matter, please feel free to
contact us.
 
Sincerely,
 
EXPRESS Customer Relations

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Tues. 9/15/15Re: Complaint ID - [redacted] against ExpressTo clarify this situation: Yes, a Kevin did call me on 9/3.He stated that since these mailings are scheduled months in advance, yes I possibly would receive 2 more at least!!Sure enough I did receive one 2 days later on 9/5! ----I cannot say this matter is resolved due to the fact that thru their carelessness in checking their "data-base" etc.. I may still receive more although our first conversation regarding this was April 2015!I will continue to report to you when I receive these mailings...seems they have been coming on a monthly basis, sometimes more than once!I ask that you do not close this account since I still may receive these mailings!!Therefore the situation has not changed!Thank you.
[redacted]P.S. In other words, they have had 5 months to stop this!!

Thank you for bringing his concerns to our attention as we do take these matters very seriously. On December 14, 2016, our Customer Experience Team reached out to the customer but was unable to speak with her. A voice message was left and follow up email was sent on December 16th with contact...

information to further discuss the concerns and work toward a resolution. We want to help and encourage Ms. [redacted] to give our Corporate Customer Experience team a call at ###-###-####. We are available between the hours of 8:30am-5:00pm ET.

To Whom It May Concern, Thank you for sharing this customer's concern with us. We spoke with the customer yesterday, December 15th and again today, December 20th and are currently working with the customer to reach a resolution. Again, we thank you for allowing us the opportunity to address the...

issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations