Express

To Whom It May Concern, Thank you for sharing this customer's additional concerns with us. We were able to speak with the customer and have begun working towards a resolution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have...

any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern,Thank you for sharing this customer's concern with us. We attempted to reach out to this customer on Wednesday, February 22th and unfortunately we were unable to speak with him directly. We have, however, begun communicating via email in an attempt to resolve the issue and...

offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,EXPRESS Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.   Thank you especially to [redacted] for doing an excellent job in addressing my concerns!
Regards, [redacted]

To whom it may concern, Thank you for giving Express an opportunity to respond. We are extremely proud of our customer service; however, we are eager to hear customer feedback so we can identify opportunities to improve our service and customer satisfaction. As of today, December 29th we have...

contacted Mr. [redacted] regarding his concerns and we are pleased to advise this issue is now resolved. A gift card in the amount of $69.90 was mailed to him, to allow Mr. [redacted] to purchase a replacement shirt in his local store or online. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with us. We spoke with the customer today, January 26th and have begun processing her refund. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any...

further questions or concerns regarding this matter, please feel free to contact us.  Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for reaching back out and sharing this customer's additional concerns with us. We were able to speak with the customer on October 5th and have begun processing an adjustment to her order. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

To Whom It May Concern,Thank you for sharing this customer's concern with us. Unfortunately, we were unable to reach the customer by phone on November 1st and November 3rd, 2016. As of today, November 3rd, we have reached out to the customer via email to address his concerns. Currently, we are...

waiting for his response.Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,EXPRESS Customer Relations

While I received a phone call from Express's customer relations department, I have still not received the promised return label.  I was originally told it would up to 72 hours to receive the email with the label and have called several times to check on the status of this.  Today I called customer service and they said they could put in a request to send another return label but that it takes up to 7 days.  This is unacceptable.  I have been trying to complete a simple exchange for 1 pair of pants for two weeks now.  It's unbelievable that a company today can think that it is acceptable to tell customers that it takes 7 days to get an email return label.

To Whom It May Concern, Thank you for sharing this customer's additional concerns with us. We were able to speak with the customer and provide updates and explanations for her concerns with her orders. Again, we thank you for allowing us the opportunity to address the issues that were brought to...

our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern:  Thank you for giving Express the opportunity to research this matter and respond.  We were able speak with our customer on December 19, 2016, 2016 to follow up on her concerns. We apologized for her experience. We shared we were going to make the refund...

requested. We also sent her an additional promotional gift invite her back for a better experience.Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely,  EXPRESS Customer Relations

The store has reached out to me via email and resolved this issue by offering store credit.Thank you [redacted]

To Whom It May Concern, Thank you for sharing this customer's concern with us. After reaching out to the customer on February 24, we spoke with the customer today, February 27th and are currently working with the customer to reach a resolution. Again, we thank you for allowing us the opportunity to...

address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's additional concerns with us. WE were able to speak with the customer today, April 4th and have begun working towards a resolution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our...

attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

I just heard from Express it is now resolved. Thank you!

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were able to speak with our customer on July 14th, 2016 to follow up on her concerns. We apologized for her experience since her last correspondence and we were able to work with her on...

a mutually agreed upon resolution.Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern,Thank you for giving us the opportunity to assist our customer. We were able to contact the customer on October 19th, 2016 via telephone. We apologized to the customer for her experience with her jeans. We were able to work together to reach a mutual resolution. It is our...

understanding that the customer is satisfied with our resolution.Again, thank you for giving us the chance to work with our customer. If you have further questions concerning this matter, please contact Customer Experience at ###-###-####.EXPRESS Customer Experience

12.4.15 phone call from [redacted] at Express customer service.  She explained that she has not received a response from the consumer, although the consumer has asked that the complaint be reopened after being closed answered (assumed).  [redacted] stated that Express had talked to the consumer previously on the number given.  The last contact was when the business contacted the consumer via phone and left a voice mail. Consumer has not responded.  [redacted] said they will attempt to call again.I told [redacted] I will email consumer and let her know that the business is waiting for a response.

Thank you for providing us with the opportunity to address this customer's concerns. We researched the customer's order and refunded her the amount of $8.87 on 6/2/16 to reimburse her for the shipping and handling on her order. We also issued $30.00 in rewards to her the customer to invite her back...

for a better experience.  We attempted to contact the customer today, 6/02 to notify her that this refund had been submitted. We reached the customer’s voicemail and left a message. We also sent an email to the customer today detailing what actions had been taken, Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. EXPRESS Customer Relations [email protected] 1-888-397-1980

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were able to speak with our customer on October 3rd, 2016 to follow up on her concerns. We apologized for his experience with product and the customer service she has received up to this...

point. Afterwards, we worked together to reach a resolution.Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations