EZContacts.com

Dear Valued Customer:  We are sorry about the late process of your refund. Seems like there's been a glitch in the system and the refund has been completed on 6/**.  You can expect to see the money cleared any day now.  On the same note, we'd like to offer something as to compensate for the inconvenience. We will add on free polycarbonate lenses and anti reflective coating on your next order. That's a $59.98 value online.  Sincerely,

It appears to be that we haven't received your return for the Burberry 2208 Eyeglasses. Since the tracking number shows that it was delivered a refund has been issued to your account. You can expect to see the money cleared within 24-48 hours.  Sincerely,

We apologize for the extended backorder. We were experiencing trouble with our phone lines the past week and is now fixed; The order is already canceled and fully refunded  back to the original payment method in the amount of $108.26. Refund date is 04/**/2017. Sincerely,Susan F

Dear Customer;
 
Seems like the first package is stuck in transit; per phone call with [redacted] on 08/** we reshipped a new box; see tracking...

below: 
[redacted]
Estimated deliver is Tuesday.
 
Regards,
Susan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the response from EZ Contacts, the company mentioned sending me a return address label but did not mention a full refund.  I'm requesting that they send an electronic return address label as well as a complete refund of $107.99.  Thank you.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The order became available ready to ship on 02/**/2017; there was a delay with stock. On 02/**/2017 the customer canceled the charge and we canceled the order; if the customer still wants the items they are now available to ship; she can replace the order or call customer service to do...

so.Sincerely,[redacted]

We apologize; the cancellation wasn't confirmed in the system by [redacted] and the shipping dept shipped it out that same day. We pulled the package back with Fedex (with a fee of $15 to reroute) and fully refunded your order; please see Refund confirmation below:Auth.net ID:...

[redacted]05/**/2015 - 3:01pm :: refund - $99.00 Please confirm you got the refund and what else we can do for you.Regards,[redacted]

As customer mentioned; the order was processed and delivered via [redacted] MI: see link below: [redacted]
[redacted]
[redacted]
[redacted] Since customer...

claims the package wasn't received and tracking info shows receipt we need to issue a claim with [redacted] MI. We did offer to reship a new package right away; however customer declined. So we will go ahead with a claim. Sincerely,Susan F[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that resolution resolved after 3+ weeks of me calling customer service weekly,  and sending emails. I will never do business again with EZ contacts being that customer service is not their priority. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As a courtesy we are waiving all fees. There will be a full refund. Regards,Susan F

Dear Valued Customer:We apologize to hear your order is still stuck in transit with [redacted] We already reshipped your contacts via [redacted],even though your claim has not been completed yet. A customer service agent will reach out to you directly so we can further address your concerns.Sincerely,

Dear Customer, We did receive your return and was processed and refunded on 4/**; your order is now refunded in full. Let me know if there is anything else I can assist you with.Sincerely,Susan F

Dear Valued Customer:  We're so sorry to see that your order is still stuck in transit with [redacted]. We'll go ahead and reprocess the order for you. We'll keep you posted with the new tracking number shortly.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
This is not correct. They have had 3 times to get the RX correct. They continue to state that the work is correct and according to the RX but I'm not able to see out of the glasses. Thus the reason I took them to Kaiser Optical department to confirm that the work is correct and so far it has not. Kaiser continue to state that the work is not correct. How many times are they going to redo them. They are asking for a fourth time. I'm not satisfied. This process has taken 4 months. I think I should be compensated for the delays, the lack of communications, and poor work quality.  4 months and the issues is still not resolved. They want to quote their return policy all the while not recognizing the fact  that their policy also, states it will take 5-7 days now that its 4 months in. I think they should waive any fees and we can both walk away.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer:  Please be advised that your order has been shipped via [redacted]. Here's the tracking number for your reference [redacted] Sincerely,

To whom this may concern:THe order was placed on 09/**/2015 and was shipped that same day; 09/**/2015 via first class mail; which can take 5-7 business days; [redacted] tracking # [redacted].Seems like the package is taking longer...

than the usual; if this wont be delivered over the weekend we can place a claim and reship this package.Sincerely,[redacted]

The eyeglasses with the Rx returned for this order were inspected and were done correctly by our lab with all the specifics requested in the order plus the standard heights. Customer informed us that she would need a different seg height and PD as per her optician. We offered a FREE redo for those...

costly lenses and had them redone exactly per her request. Per our Return Policy there are no full refunds for Rx lenses; see below: [redacted]Custom Lenses Refund: Since the prescription lenses are custom made we will credit 50% of its cost. If you have not paid for the prescription lenses, a fee of 50% of the price shown on the site may apply.  As a service to our customers we offer free redos on the lenses to match any doctors redo information; thus the offer to the customer. Per our policy we can accept back the frame for a full refund and the lenses for a refund less a restocking fee. Sincerely,Susan F[redacted]

Dear Valued Customer:  The prescription passed final inspection on 6/*. The order has been upgraded to Fedex Overnight shipping to insure a faster delivery. According to the tracking details, the order has been delivered.  Sincerely,