EZContacts.com

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failure. I'm sorry it didn't make it on time; I went ahead to cancel and refunded in full;  See confirmation: Auth.net ID: [redacted] 09/**/2015 - 2:48pm :: refund - $126.35  Regards, Susan

I searched for ezcontactsusa.com information after placing my order and was getting nervous to read some bad reviews and a negative rating on Revdex.com. however after only a few days I was pleasantly surprised to receive a friendly call from their lab services to confirm my prescription details, and my order was shipped to me the next day via regular mail.
I got a very good deal and great service. very good experience. will try them again

I apologize about the trouble you experienced getting through to us; your return has be received and we went ahead to refund your order in full as a courtesy with no fees.Sincerely,[redacted]

To whom this may concern:Order was with RX custom lenses; thus the delay. We upgraded shipping and delivered it with [redacted] Tracking #[redacted].Regards,[redacted]

Frames are currently at our lab being worked on; i'll upgrade shipping to next day for no additional charges as a courtesy.
Regards,
Susan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally got a refund with the help of [redacted] after sending the unwanted package back.
Sincerely,
[redacted]

The send a gift screw drive, cleaning spray, cleaning cloth. I found a coupon, I couldn't find the sunglasses cheaper anywhere else.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I'm sorry for the unexpected delay; those shipped out 2 days ago via mail see link below:
[redacted]
sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally received the item yesterday April [redacted]. I just want to emphasize how much communication is needed to conduct a business. Do not leave the customer in the dark. We much rather be told of a set back than not hear anything at all. I am happy that they were able to fix the issue because I had already cancelled the debit card used for this purchase due to fraud. So I wouldn't feel comfortable providing another card.
Sincerely,
[redacted]

We're so sorry that it didn't work out this time. A free return label has been generated to cover all return fees. A full refund will be issued to the customer upon request, and it'll be returned to the original form of payment.

To whom this may concern:
The package was delivered on 10/**/2014 via Fedex Express Tracking #[redacted]
[redacted]
It was delivered to the following address:
[redacted]
[redacted]
[redacted]
Sincerely,
Susan

Dear Customer;Your order shipped and delivered with [redacted] Tracking # [redacted]
Sincerely,Susan

Dear Customer; We apologize that those frames came crocket; you can either return them for a full refund or we can swap them into a brand new frame. When adding the RX; chances are those got bent and we didn't realize it upon inspection. We can definitely exchange those or you can return...

them for a refund.Sincerely,[redacted]

Customers frame was on an extended backorder; Our rep [redacted] is currently working with the customer to change to a different stock model so we can ship them immediately.
Sincerely,
[redacted]

Dear Customer,
 
The frame was on a backorder with only an ETA which got extended; it finally came in and shipped today via Priority Mail; Tracking #[redacted].
We apologize for the delay;
Sincerely,
[redacted]

I will never shop from them. I placed an order on 1/*/2017. I had to call them to find out the status of my order. Turns out the glasses were backordered from the "manufacturer" and they wouldn't receive them until 1/**/17. Did they communicate this to me? No. I had to continuously call them!

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failure. I'm sorry it didn't make it on time; I went ahead to cancel and refunded in full; See confirmation:Auth.net ID: [redacted]09/**/2015 - 2:48pm ::...

refund - $126.35 Regards,Susan

Dear Customer; we shipped out a new shipment on 04/**/2015 with [redacted] overnight; tracking #[redacted]. It was delivered on 04/**/2015. Pls contact our office for any further concerns.Thanks,[redacted]

To whom this may concern:
 
Customer Ordered 2 pairs of RX glasses which are custom made per Rx and have a processing time. Her first pair shipped [redacted] with [redacted]; it was delivered yesterday 11/**/15. Her Second pair shipped out [redacted] via  a courtesy...

upgraded method of [redacted] overnight tracking # [redacted] and was delivered yesterday . All is set now :)Sincerely,
Susan F