EZContacts.com

To whom this may concern:
 
We filled and shipped the Customers Order exactly as ordered; when customer asked to return the order to edit and redo the lens to updated RX we agreed and processed the exchange for her. The exchanged item was shipped and delivered on 4/**/2016 [redacted]...

Tracking # [redacted]; Customer called in to say the rx is still not what she wanted; she then explained she wants an upgraded lens from single vision to progressive; which is more costly; Customer was unwilling to pay for upgrade; we therefor offered that she returns her order and we refund her in full. Although our return policy does state clearly a 50% restocking fee for custom lenses; we flexed that and waived her all fees; refunded her for shipping she paid. AT this point we are waiting for her to RETURN the frames she has so we can refund her the rest.5/**/2016 refunded $14.63 courtesy discount
5/**/2016 refunded her $15.98 fee she paid to redo lenses
$102.66 left to refund once her frame is returned to us! We already provided her with a label to return it.
 
Sincerely,
Susan

To whom this may concern:Order was with RX custom lenses; thus the delay. We upgraded shipping and delivered it with [redacted] Tracking #[redacted].Regards,[redacted]

I apologize about the trouble you experienced getting through to us; your return has be received and we went ahead to refund your order in full as a courtesy with no fees.Sincerely,[redacted]

I searched for ezcontactsusa.com information after placing my order and was getting nervous to read some bad reviews and a negative rating on Revdex.com. however after only a few days I was pleasantly surprised to receive a friendly call from their lab services to confirm my prescription details, and my order was shipped to me the next day via regular mail.
I got a very good deal and great service. very good experience. will try them again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally got a refund with the help of [redacted] after sending the unwanted package back.
Sincerely,
[redacted]

Frames are currently at our lab being worked on; i'll upgrade shipping to next day for no additional charges as a courtesy.
Regards,
Susan

The send a gift screw drive, cleaning spray, cleaning cloth. I found a coupon, I couldn't find the sunglasses cheaper anywhere else.

I'm sorry for the unexpected delay; those shipped out 2 days ago via mail see link below:
[redacted]
sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom this may concern:
The package was delivered on 10/**/2014 via Fedex Express Tracking #[redacted]
[redacted]
It was delivered to the following address:
[redacted]
[redacted]
[redacted]
Sincerely,
Susan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally received the item yesterday April [redacted]. I just want to emphasize how much communication is needed to conduct a business. Do not leave the customer in the dark. We much rather be told of a set back than not hear anything at all. I am happy that they were able to fix the issue because I had already cancelled the debit card used for this purchase due to fraud. So I wouldn't feel comfortable providing another card.
Sincerely,
[redacted]

We're so sorry that it didn't work out this time. A free return label has been generated to cover all return fees. A full refund will be issued to the customer upon request, and it'll be returned to the original form of payment.

Dear Customer;Your order shipped and delivered with [redacted] Tracking # [redacted]
Sincerely,Susan

Dear Customer; We apologize that those frames came crocket; you can either return them for a full refund or we can swap them into a brand new frame. When adding the RX; chances are those got bent and we didn't realize it upon inspection. We can definitely exchange those or you can return...

them for a refund.Sincerely,[redacted]

Customers frame was on an extended backorder; Our rep [redacted] is currently working with the customer to change to a different stock model so we can ship them immediately.
Sincerely,
[redacted]

Dear Customer,
 
The frame was on a backorder with only an ETA which got extended; it finally came in and shipped today via Priority Mail; Tracking #[redacted].
We apologize for the delay;
Sincerely,
[redacted]

Dear Customer; we shipped out a new shipment on 04/**/2015 with [redacted] overnight; tracking #[redacted]. It was delivered on 04/**/2015. Pls contact our office for any further concerns.Thanks,[redacted]

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failure. I'm sorry it didn't make it on time; I went ahead to cancel and refunded in full; See confirmation:Auth.net ID: [redacted]09/**/2015 - 2:48pm ::...

refund - $126.35 Regards,Susan

I will never shop from them. I placed an order on 1/*/2017. I had to call them to find out the status of my order. Turns out the glasses were backordered from the "manufacturer" and they wouldn't receive them until 1/**/17. Did they communicate this to me? No. I had to continuously call them!

To whom this may concern:
 
Customer Ordered 2 pairs of RX glasses which are custom made per Rx and have a processing time. Her first pair shipped [redacted] with [redacted]; it was delivered yesterday 11/**/15. Her Second pair shipped out [redacted] via  a courtesy...

upgraded method of [redacted] overnight tracking # [redacted] and was delivered yesterday . All is set now :)Sincerely,
Susan F