EZContacts.com

Ordered on Friday. Need to make a small change. No one answers the phones there. Two days straight. No email responses. No fb response. No Twitter response. They need to hire more people, and I should have ordered through lens crafters, as was my first thought, but figured this might be quicker and cheaper. Rather pay more for any help.

Dear Valued Customer: Thank you for sharing your concernsThe delay that we had with the manufacturer did greatly impact the level of customer serviceOur staff is trying hard to accommodate all our customers concerns while we overcome this situation We sure hope to catch up quickly so we can continue with our great services and reputable customer care Sincerely,

Dear Valued Customer: Thank you for your feedback! All our products are guaranteed to be 100% authentic coming directly from the manufacturerWe're sorry to hear that the glasses are starting to wear offSince it's still covered under manufacturer's warranty, we can definitely exchange it for you for a brand new pairWe will reach out to you directly with the appropriate return / exchange instructions Sincerely,

Check was received, complaint resolvedThank you

We apologize about the backorder delay; those finally shipped today via Priority mail tracking # [redacted] Sincerely,Susan F

Dear Valued Customer: We truly apologize about the unexpected delay to your orderThere has been a delay with Coopervision directly, and therefore your order hasn't been processed in the time frame providedFortunately, we were able to release the order for youHere's the *** tracking number for your reference [redacted] Sincerely,

As a courtesy we are waiving all feesThere will be a full refundRegards,Susan F

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It's fine I'll return it but this company is horribleI can't believe you sell fake merchandise and then blame it on someone else, but yet you messing up the shipping seems to be [redacted] fault so no big surpriseWill not be purchasing from again, and everyone else should be warned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This order has been paused due to security; it has been canceled and refunded 72016; See confirmation below> Auth.net ID: [redacted] - 11:53am :: refund - $We apologize for any inconvenience.Sincerely,Susan F*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will be leaving the country on Saturday morning so unless they send it "overnight" shipment I would not receive the item on time and that wasn't what they advirtised on their website or what they told me multiple timesThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have requested that the forth item be canceled (and not shipped) for many weeks, sending approximately requests that that order be canceled and the money refunded prior to shippingSince you did not cancel that order as requested, I ask again that YOU pay for return shipping - which you should have paid on the other return as wellalthough, as with most all my communications, the requests have been ignored In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I would like a partial refund due to the company failing to deliver the goods as advertised

I bought a pair of Versace Sunglasses at an amazing price After having them for a coupe months, I went back to read reviews on this company, as I was about to buy another pair of glasses I was very worries as some people said they sell fakes So I took my glasses, box and Versace authorization code to the boutique and they are 100% authentic Love that they give good discounts for great glasses!

I will never shop from themI placed an order on Did they communicate this to me? NoI had to continuously call them!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While yes my order was received, I believe that the frames are fakeI was not aware of this fact until I received the order yesterdayI contacted the company first thing this morningPlease see attached, screenshot from the companies website on my exact frames stating "ALL ray ban frames come with authenticity papers" which mine did notThey are also not frame despite being stamped I was told by the customer service representative "***" *** replied Jul *, 11:07am [redacted] [redacted] If necessary I am revising my complaint that this company is selling fraudulent merchandiseThe website clearly states all would come with authenticity papers, and yet immediately their customer service tells me that none of their frames come with authenticity papersThis is immediately contradictory In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for the inconvenience this may of caused; seems like a rep gave you incorrect info; the frame is indeed in stock and is now at our lab to fill for rx; it may take 3-days for such a custom RX; we will email a tracking as soon as they ship Sincerely, Susan F

I'm submitting this review after having read some of the less than stellar reviews about ezcontacts.com I have to say I had a very positive experience ordering a year's supply of contacts from themI placed the order, and within about a week of placing it I had the contacts at my doorA couple of days after making the purchase I had a question about the orderI emailed them and received a thorough reply within a few hours It's possible that my positive experience had to do with the fact that I was ordering contacts vssunglasses, etc., which others seemed to have been ordering

The send a gift screw drive, cleaning spray, cleaning clothI found a coupon, I couldn't find the sunglasses cheaper anywhere else

We're so sorry that it didn't work out this timeA free return label has been generated to cover all return feesA full refund will be issued to the customer upon request, and it'll be returned to the original form of payment

Dear Valued Customer: We apologize to hear about your experienceWe keep lots of our items in our stock, yet sometimes we do need to order in from the manufacturerWe apologize that you did need to cancel your order at this timeHere's a copy of your refunded transaction [redacted]