EZContacts.com

Dear Valued Customer:  We apologize to hear about your experience. We received your return and we sent it to our lab for inspection. Since they were able to determine the problem with the lenses, they went ahead and submitted a redo request. That was, without realizing that the customer...

requested a full refund rather than a doctor's redo. I see that a free return label has been sent to your email. We will issue a full refund once the return is received.  Sincerely,

To whom this may concern: In response to our consumer's complaint, we'd like to clarify that all our products are guaranteed to be 100% authentic coming directly from the manufacturer. We have our professional lab to fill prescription orders. We use 100% authentic and original Crizal lenses that...

are certified and guaranteed. We can definitely provide our customer with the necessary certificates to prove its authenticity. Sincerely, Mary Customer Support.

All our Products are 100% Authentic Guaranteed. Customer ordered two Pradas; One was shipped and delivered and the second item was indeed coming from the  Italy warehouse of Luxottica which takes about 5 business days; the item has now arrived is in our stock; However; Customer spoke to Laura...

on 12/**/16 and asked to cancel the item; we thereby canceled and refunded item #2; see refund confirmation below: [redacted] - (-$126.00 refund) - SuccessDec **, 2016 3:12:39PM   As far as the first item received; Per our return policy; customer can return them for a full refund within 30 days of delivery. Once received back we can issue a refund for that shipped item total of $171.00Sincerely,Susan F[redacted]

Dear Valued Customer;  We're so sorry about the delay in processing your return. Apparently, a full refund has been posted to your account as of 6/*. You can expect to see the money cleared within 24-48 hours.  Sincerely,

To whom this may concern: We filled and shipped the Customers Order exactly as ordered; when customer asked to return the order to edit and redo the lens to updated RX we agreed and processed the exchange for her. The exchanged item was shipped and delivered on 4/**/2016 [redacted] Tracking # ...

[redacted]; Customer called in to say the rx is still not what she wanted; she then explained she wants an upgraded lens from single vision to progressive; which is more costly; Customer was unwilling to pay for upgrade; we therefor offered that she returns her order and we refund her in full. Although our return policy does state clearly a 50% restocking fee for custom lenses; we flexed that and waived her all fees; refunded her for shipping she paid. AT this point we are waiting for her to RETURN the frames she has so we can refund her the rest.5/**/2016 refunded $14.63 courtesy discount5/**/2016 refunded her $15.98 fee she paid to redo lenses $102.66 left to refund once her frame is returned to us! We already provided her with a label to return it.  Sincerely,Susan

Dear Customer, Your replacement contacts were shipped out yesterday via [redacted]  Tracking # [redacted]. Sincerely,Susan

Dear Customer;
 
I'm sorry to hear so; We contacted you to inform the availability of the item; since the item was not available we did not charge your order; the authorization should fall off within 24-48 hrs. I do see you emailed on 8/** and that was on a closed business day;...

you'll get an email response today to confirm cancellation. 
Regards,
Susan F.

Dear Valued Customer:  Customer may have the option to return the order for a refund if not completely satisfied. For now, we went ahead and refunded the $15 credit as promised earlier, see below:  Ref: [redacted] Sincerely,

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

havent recieved my glasses yet
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

HORRIBLE! I ordered contacts two weeks ago and I still do not have them even though I paid for two day shipping! They told me they would ship them on Wednesday and get them Friday. Its Thursday and now I call wait over an hour and they tell me it will ship out Friday. I told them to transfer me to a manager. The line went quiet. I kept saying hello and no answer! I am still on hold it has been 20 minutes since the lines went quiet! Horrible customer service!!!! ZERO STARS!

Dear Customer, We apologize for the lengthy wait; the item was firstly not available and then there was a lab processing time; we did upgrade the shipment to overnight and it was finally shipped and delivered 4/**/17 with Fedex Tracking #[redacted] . Sincerely,[redacted]

Dear Valued Customer:  We are sorry to hear about your experience. It appears to be that your order for the Acuvue Oasys Astigmatism contacts has been lost in transit. We can certainly go ahead and reship the order to you Via Fedex express so you can have it by early next week. Please let me...

know how you'd like to proceed so I can continue to process your order.  Sincerely,

Dear Customer;  Your return has been received; we went ahead to apply a full refund towards the order. Sorry about the troubles you've experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a refund from the company.  I paid by credit card and the company's response that they have refunded my money is yet another lie.  I do NOT want to wait three weeks for them to refund my money as I have waited that long for my "same day shipment" to arrive.  Their refund should be as expediant as my payment for product was.  I have not heard from the company.  Their statement to you that they have refunded my money is false.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our website clearly states that the frame comes WITH an extra pair of polarized CUSTOM lenses; other than the ORIGINAL Rayban standard lenses.

We apologized it didnt work out; please see your refund confirmation:
 
[redacted] - (-$240.19 refund) - Success
Oct **, 2016 11:55:39PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have sent way too many emails since the first day of receiving the email saying it was on back order until December requesting a full refund regardless if the fram3: ended up in stock. I might of kept them due to urgency if I had gotten an answer right after receiving the "incorrect" info and not three days later (after I attempted many phone calls as well) where in the meantime I had to buy other glasses. Now it's as if the requests for a refund have been ignored and the glasses have been sent anyways where I now have to waste my time to return them, causing all parties more unecessary efforts. And as if a refund was such a big deal till today they are still trying to get me to stay with the glasses by offering a meager $50 dollars of discount as if that would make up for all of this headache. I have already printed out the [redacted] return label and if any charges come up to send it back I will not pay for them and will still firmly require my refund. This has prolonged way too much longer then it ever had to. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failure. I'm sorry it didn't make it on time; I went ahead to cancel and refunded in full;  See confirmation: Auth.net ID: [redacted] 09/**/2015 - 2:48pm :: refund - $126.35  Regards, Susan

I had a completely good experience. I ordered my glasses at 1am on a Friday and received them by the following Tuesday. They were a replacement for a pair that I had lost. I would buy again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of yesterday, December [redacted], I have finally received both pair of ordered glasses. The first pair that shipped 11/** was sent out WITHOUT AN ADDRESS. The shipping label only contained a name, city, and state.  After filing a case with the post office, filing this complaint and calling this company back to try to locate the package, the postal service was able to locate and deliver the package through no help of this company. They were not delivered on the [redacted]. I will gladly provide the claim number with the post office if needed. The second pair of glasses mentioned in their response was received via overnight mail through [redacted] only after I demanded action on their part. Originally I was told the item would be received on the [redacted]. I was then told the item would be shipped the [redacted] when I called to check the status. It was then that I demanded a refund if I could not received the glasses in 24 hours. Miraculously they were finished in production and shipped  right out. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]