EZContacts.com

Dear Customer,We were closed 2 days due to a Jewish Holiday; your order is in process and will get a tracking # shortly. We apologize for the delay. Sincerely,Susan F

We apologize; the cancellation wasn't confirmed in the system by [redacted] and the shipping dept shipped it out that same day. We pulled the package back with Fedex (with a fee of $15 to reroute) and fully refunded your order; please see Refund confirmation below:Auth.net ID: [redacted]05/**/2015 -...

3:01pm :: refund - $99.00 Please confirm you got the refund and what else we can do for you.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Cease and desist on this complaint!FINALLY, they have given me a refund, and I think you helped!!Thank you, and no further action necessary!I appreciate you all!![redacted]

I had a very good experience this time.

Dear Valued Customer:  Thank you for sharing your concerns. The delay that we had with the manufacturer did greatly impact the level of customer service. Our staff is trying hard to accommodate all our customers concerns while we overcome this situation.  We sure hope to catch up quickly so we can continue with our great services and reputable customer care.  Sincerely,

Revdex.com:At this time, my complaint, ID [redacted] regarding EZContacts.com has been resolved.
Sincerely,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
to whom concerned; complaint # [redacted] was resolved as of 8/*/2016. product was received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I checked with my credit card company and the credit that claim to have processed for the canceled order is still not there.  And the glasses that I returned is still not credited.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize about the backorder delay; those finally shipped today via Priority mail tracking #[redacted] Sincerely,Susan F

Dear Valued Customer:  Thank you for your feedback. Your order was submitted on 5/* and part of the order was sent on May *. Here's the tracking number : [redacted]. We notified the customer immediately regarding the backorder of the rest of the order. Once it came off the...

backorder, it's been shipped. Here's the tracking number [redacted] Sincerely,

Item ordered was a prescription item; which adds to the processing time. Item came back from the lab on 02/**/15; we will go ahead to pull it back and overnight free of charge as a courtesy for customer satisfaction.

We apologize for any inconvenience; however the return was processed and the exchange was ordered immediately; the exchange item seems to be a discontinued product since its not coming off backorder. Please advise a current available color/model you'd like to change it to. I'm also wondering what...

you mean by saying less curvature? since a different color wont change that and the orignal frame we sent you was this same model. Carrera Huron SunglassesColor: 091T Matte Black (Y2 gray polarized lens) Item change to:Carrera Huron SunglassesColor: 091T Matte Black / RA Gray Polarized Lens Only diff I see here is color. Pls advise.Sincerely,Susan

I'm submitting this review after having read some of the less than stellar reviews about ezcontacts.com.
I have to say I had a very positive experience ordering a year's supply of contacts from them. I placed the order, and within about a week of placing it I had the contacts at my door. A couple of days after making the purchase I had a question about the order. I emailed them and received a thorough reply within a few hours.
It's possible that my positive experience had to do with the fact that I was ordering contacts vs. sunglasses, etc., which others seemed to have been ordering.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I am not returning these lopsided fake glasses again.  I have waited for months to get prescription glasses, and I am not waiting another month for another pair of fake lopsided glasses.  I am not paying for any others fees for anything, and would like a full refund for the garbage glasses that I paid almost $300 for.  I will inform everyone to stay away from this company, because this is clearly fraud, and the customers are not token care of. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not have the glasses.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize about the error on the glasses; I had Sarah from ext 305 resend you the return label; please confirm in the email that you got it. We will rush to fix those and return to you asap. Best Regards,Susan

Thank you for contacting us; We did receive your return on 02/**/17 and it was sent to our lab to inspect for defects. Our policy for prescription lenses are 50% restocking fee. Since we do want our customers to be 100% satisfied we offer a free redo on any set of rx lenses filled. As per your...

emails we are aware you dont want a redo; and as a one time courtesy I will go ahead to fully refund the order. See refund confirmation below:
[redacted]
[redacted]
[redacted]
$377.24 Sincerely,[redacted]

Per [redacted] Tracking #[redacted] The item was delivered to the following address:[redacted]
[redacted]
[redacted]                                                                                    See link:[redacted] Sincerely,Susan

To whom this may concern: The order contains 4 items (total order is $510.79)3 are canceled and fully refunded: Fendi 0003 129.98Prada 15PV $130.09Prada 18OV $120.63 the fourth item is shipped and once returned will be refunded in full in the amount of $130.09. Hope this answers...

all concerns.Sincerely,Susan F