EZContacts.com

Dear Valued Customer:  We are truly sorry to hear about your experience.  According to the tracking number you provided, the package has arrived to our warehouse. Although the package has not been found in our returns department, a full refund has been issued to your account. You can...

expect to see the money cleared within 24-48 hours.  Sincerely,

Dear Valued Customer:  We apologize about the unexpected delay to your order. Please note that there has been an issue on the manufacturer's end that has already been resolved. As a courtesy, we upgraded your shipping to Next Day Air, so you will be receiving your order by tomorrow....

 Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This is in continuation of complaint ID [redacted]- I was contacted by Mary in the customer service team to apologize for all of the issues and she promised me that they would ship me out a 30 day supply of contacts free of charge for my issues. It is even documented in their response. She also gave me her personal email address and told me to email her directly with any questions or concerns. They never shipped out the additional contact lenses and she is not responding to emails. This is getting absolutely ridiculous and I want a full refund of my purchase price as they cannot keep their word about anything.Desired Outcome: Full refund of purchase price.
 
 
Sincerely,
[redacted]

The Order shipped out on 12/**/2016 via UPS MI Tracking # [redacted]. Its a 5-7 business days delivery and should arrive still in that time range. Sincerely,Susan F[redacted]

Check was received, complaint resolved. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have finally received my refund.Thank you all so much.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
It's fine I'll return it but this company is horrible. I can't believe you sell fake merchandise and then blame it on someone else, but yet you messing up the shipping seems to be [redacted] fault so no big surprise. Will not be purchasing from again, and everyone else should be warned.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer:As per record;Customer Service Agent Mary spoke to you on Oct [redacted] at 1:30. Order was discussed and courtesy contacts where shipped free of charge as a compensation. In order to grant a refund;closed boxes should be sent back as per return policy [redacted] .Sincerely,

We apologize for the inconvenience this may of caused; seems like a rep gave you incorrect info;  the frame is indeed in stock and is now at our lab to fill for rx; it may take 3-5 days for such a custom RX; we will email a tracking as soon as they ship. Sincerely,Susan F

Dear Valued Customer:  We apologize to hear about your experience. We keep lots of our items in our stock, yet sometimes we do need to order in from the manufacturer. We apologize that you did need to cancel your order at this time. Here's a copy of your refunded...

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Dear Valued Customer:  We apologize about the unexpected delay to your order. We did experience an unforeseen delay with the manufacturer, hence the delay. As per your request, your account has been refunded in full. You can expect to see the money cleared within 24-48 hours.  Sincerely,

We are sorry to hear about the trouble you experienced reaching out to us; I do see that Jessica tried calling you and couldnt get thru she therefor emailed with you; and a prepaid return label was sent to you to return your product. Once received return we will refund in full. Sincerely,[redacted]

Dear Customer; there was a glitch with the listing of the item you selected; Per email I fixed it and took care of making sure it ships; As far as the security; see below:Customer privacy and security is very important to us, our company goes through numerous security scans and updates...

monthly to upkeep all latest versions of [redacted] compliance. This is to protect all vulnerabilities possible from any hackers. We have a [redacted] seal from Rapid Scan for passing the [redacted] regulations, on all pages of our site. The Hackers out there are trying to outsmart even the largest companies thus causing major updates and changes in the way things are done with credit cards, which we keep up regularly. Our company does not store any payment information to avoid any possible fraud. I already sent your message to our developers; they shall do a screening to double check that everything is updated and running smoothly and catch any possible glitches or apply appropriate updates if needed.Once again; we appreciate you letting us know, we value the importance of customers privacy; and will do everything to assure that it's covered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize to hear about the lost shipment; a claim was placed with [redacted] however as a courtesy I went ahead to refund your order in full today 3/*/2017. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Valued Customer:  We apologize to hear that you're not completely satisfied with your order. If you'd like to change your order for the smaller size, we can definitely accommodate that for you. If you'd like to return the order, we can definitely send you a free return label.  Please note that prescription orders may be eligible for a 50% restocking fee on the lenses.  Sincerely,

Dear Valued Customer:  We are sorry to hear about your ordering experience. According to the tracking number, your package has been delivered to you on 5/**. Have you received the corrected order?  Let us know,

I bought a pair of Versace Sunglasses at an amazing price. After having them for a coupe months, I went back to read reviews on this company, as I was about to buy another pair of glasses. I was very worries as some people said they sell fakes. So I took my glasses, box and Versace authorization code to the boutique and they are 100% authentic.
Love that they give good discounts for great glasses!