EZContacts.com

Review: They claim they shipped, which I don't know if they did. But I never got them!Desired Settlement: I just want my glaeses or money.

Consumer

Response:

At this time, I have been contacted directly by EZContacts.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[They claim to send this week. I'll krept you posted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

They resent my sunglasses! Resolved. At this time, I have not been contacted by EZContacts.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered glasses on July * and they were never delivered. There was a problem with shipping to the wrong address and they were returned to sender. However, I have tried to contact the sender, EZ Contacts, numerous times and have not had success. I have requested to know if the package was insured multiple times and gotten no response and have had to send multiple emails to get a response about the returned package and estimated delivery date.

I am extremely frusturated. I want a refund or a replacement sent to my permanent address. I needed these glasses and am extremely disappointed with the service. I have also been unable to log into the website and have not received the assistance with this as I requested.Desired Settlement: Refund purchase amount or send a replacement (or the original pair since these were never received) to my permanent address.

Business

Response:

The order was shipped with [redacted] and is stuck with them due to a bad address; per conversation you had with Diana; those are being reprocessed and reshipped to your address of:[redacted]

[redacted]Sincerely,Susan

Review: August [redacted] I ordered a pair of glasses. Their new website charged me incorrectly and since August [redacted] they keep saying, "We are working on crediting you back the $40 overcharge". I have emailed them at least 3 times and now I have called 5 times. The last time on Sept [redacted] Leen at x 331 assured me she was working on this and I would be credited within a week. Well now it's 14 days later and I left her a message and she won't call me back and give me any status. It's now almost 7 weeks since their overcharge.Desired Settlement: I would like the $40 refunded to me immediately and someone to call me and tell me that it happened.

Business

Response:

We apologize for the inconvenience; due to a new system things were delayed. The $40 was credited back to her account on 09/**/2015.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an item (Order# [redacted] the tracking number I was given says that the item was delivered on 08/*/14. After speaking with USPS I found out that that there was no signature required for this package. I have yet to see this package that was " delivered". Over the past few days I've called every single Ezcontact.com department (not just customer service), every day, with no answer or a return of my call. I've also left messages. I've emailed. I honestly don't know what to do anymore. If It wasn't for the website, I would be inclined to believe that this company doesn't exist.Desired Settlement: I would like a replacement sent to my house with a signature requirement.

Business

Response:

We already placed a trace on the pacakge; the original package was delivered to this address:

We will update you with the trace; if in the meantime the package shows up; please inform us.

Sincerely,

Review: I placed an online order for prescription Ray Ban sunglasses on 3/*/15. Approximately 2 weeks later, I called the company to inquire about my order, and I was told the product needed to be ordered from manufacturer and that they would process (place prescription lenses) once they received it (in the next 2 days). 1 week later I still had not received the order or any correspondence so I called again and was told they just received the product and would ship to me in the next week. As of this complaint (submitted 4/**/15) I have not heard anything from the company, even after leaving multiple voice mail messages in the last week. In my last voicemail (and email), I submitted a formal request to cancel my order and refund my purchase price immediately. I have not heard from the company as of today (4/**/15).Desired Settlement: Refund entire purchase price, including all taxes, to original method of payment.

Business

Response:

To whom this may concern:Order was with RX custom lenses; thus the delay. We upgraded shipping and delivered it with [redacted] Tracking #[redacted].Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not entirely clear why you would ship a product to a customer's home without any advance notice of date, tracking number, or signature required (almost an entire month after the order was placed). I called your office twice after the package was supposedly delivered but you did not respond to me with any tracking information until I contacted the Revdex.com. This tracking number is almost a month old, and it's quite obvious that I never received the delivery. I was away the week that this was supposedly delivered. Had I known it was expected to arrive that week I would have contacted the sender/[redacted]/neighbors to help. I have asked both neighbors if they saw a package or picked one up - and neither did. I'm astounded that you would ship your products out a month late, but not notify your customer that the product 1) is finally shipping out and 2) provide any shipping information in a timely manner.Sincerely,

Business

Response:

We have mailed a check # [redacted]; it should arrive to her any day now.

Consumer

Response:

Check was received, complaint resolved. Thank you.

Review: I ordered my product 9 days go on 8/**/2013. I contacted them a few days after after not having received any shipping confirmation or tracking info. When I look at my account on their site it says it is still being processed. I have contacted them twice and have not heard anything back, yet they billed me as soon as I ordered the product.Desired Settlement: I think I should receive expedited shipping free of charge since it has taken them so long to even ship the product. I was told the product would arrive in 5-7 days, and its been 9 and it hasn't even been sent out.

Business

Response:

Customer Ordered Prescription with her Eyeglasses; which is custom made lenses. The Job got ready and shipped out on 09/**/2013 with the following tracking:

https[redacted]

Delivered on 09/**/2013

Sincerely,

Review: On December**, we order a pair of single vision glasses for our ** year old daughter from Ezcontacts.com. Jan *, we received a reply indicating that they had received our order. On Jan * we received a follow-up asking us to confirm that we received our order and if not it should be here in 24-48 hours. On Jan **, after not receiving the glasses yet, we sent an email as indicated on a previous email that stated we still have not gotten anything. Jan **, a customer service representative via email asked for us to wait 2-3 days to complete the order and then it would be shipped an we would get a confirmation email and tracking shipment. Jan **, we finally received a tracking number with [redacted] and our credit card had been chargedJan **, still NO glasses! I called the company and got a hold of a lady named [redacted] who said that we should have gotten the glasses and would even though our email on indicated it would be 2-5 days it could take 7 business days. She gave me her extension and said if we didn't have them by the next day, they would send out another pair. Meanwhile, I checked with our local post master and they found that the tracking number only had a "manifestation" (or number assigned to the package) and never actually was sent!Jan ** - I called [redacted] back and NO answer because of "bizzard" out[redacted]- I emailed the company and asked for a confirmation call at either my home or office number and expressed my extreme frustration! Jan ** - I called [redacted] and the regular customer service phone number both and NO answer. I could NOT leave a message either. I called the Revdex.com to figure out what my options were and found our if EzContacts was actually a company or not!?!?Sincerely, [redacted]Desired Settlement: we expect a full refund if we don't receive the glasses in less than a week.

Business

Response:

Shipment left our warehouse via [redacted] on 01/**/2015; seems like it got stuck along [redacted] facilities and only updated on 01/**/2015. [redacted] Tracking # [redacted]. Now that it is updating I'd estimate they should arrive by [redacted] 02/**/15.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

As of today, 2-*-15, we have not received the shipment. According to our post master, who has been assisting us throughout this whole process, they checked the location of the shipment and it hadn't left the [redacted] area yet. My husband again made several calls to Ezcontacts today and left messages with no call backs; finally late this afternoon, he got a hold of someone and they now indicated they would be shipping it overnight via [redacted] first thing tomorrow. Once again, until we receive the glasses we won't be satisfied. If they indeed are not here this week, we want a full refund. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Great! I"m glad we got it resolved.

Review: There is not a low enough star to rate this company. I ordered my son safety sports glasses from this site on August **, 2015 with "in stock, same day shipping." I called on September ** (Friday)to check status as I had not received the glasses. Was told by DANE that they would ship immediately and I would have them ono Monday. They did not arrive. September **, glasses still have not arrived. Customer service chat with Rena I was advised that they would be shipped same day. At first she told me I would be charged an extra $15 for overnight shipping. THAT was not acceptable and she said ok, they would ship overnight and would have glasses today. Also spoke with Mary after being on hold for THIRTY NINE (39) minutes that the glasses would be shipped yesterday. This morning I have an email saying that the glasses did not pass lab inspection and would be shipped as soon as possible. I have requested an IMMEDIATE refund. We'll see how that goes. [redacted] Side note: my 10 year old is playing football for the first time and has to have these glasses to be allowed on the field. EZ Contacts is the WORST company I have ever used. For YOUR future needs, please use $39.99 Glasses....BEST company ever.Desired Settlement: I would like an immediate refund of my payment because my child has to have these sports glasses to play recreation football and I can't afford to buy another pair without my refund.

Business

Response:

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failure. I'm sorry it didn't make it on time; I went ahead to cancel and refunded in full; See confirmation:Auth.net ID: [redacted]09/**/2015 - 2:48pm :: refund - $126.35 Regards,Susan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a refund from the company. I paid by credit card and the company's response that they have refunded my money is yet another lie. I do NOT want to wait three weeks for them to refund my money as I have waited that long for my "same day shipment" to arrive. Their refund should be as expediant as my payment for product was. I have not heard from the company. Their statement to you that they have refunded my money is false. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failure. I'm sorry it didn't make it on time; I went ahead to cancel and refunded in full; See confirmation: Auth.net ID: [redacted] 09/**/2015 - 2:48pm :: refund - $126.35 Regards, Susan

Review: I ordered some glasses for my wife on Jan **,2015. It is now March **, 2015. Customer care assured me I should of Had this product 2 weeks ago. When I called them when it didnt deliver. They stated it should be delivered by last week. Still after a month I did not get it. Order #[redacted]Desired Settlement: Just deliver it!

Business

Response:

[redacted] is on the case and is changing to an available color which will ship via Express shipping. We apologize about this!Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have sent another Product which I accepted. Instead of the previous order I ordered, they said they do not have it. They told me this a month later. So They offered me to change the order changed to a[redacted]

[redacted]which I accepted. I did not want to wait a couple of more months to just receive some glasses.. The issue is, they have shipped me the frames and prescription lens separately. I have to now manually put the prescription lens in my frame. I ordered prescription glasses. I expect to have frames with prescriptions in them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Customer; We do see that your frame was done with an RX of [redacted]; is this not correct? Would you like to return them so we can have a look and redo them? We can provide a [redacted] Express label both ways so it gets done asap!Please Advise,[redacted]

Review: I ordered a pair of versace glasses in september and payed for 2 day delivery and have never got my glasses and emailed the company several times and got no responceDesired Settlement: send my glasses

Business

Response:

Customers frame was on an extended backorder; Our rep [redacted] is currently working with the customer to change to a different stock model so we can ship them immediately.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

havent recieved my glasses yet

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom this may concern:

The package was delivered on 10/**/2014 via Fedex Express Tracking #[redacted]

It was delivered to the following address:

Sincerely,

Susan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order online on November **, received confirmation of my order that evening and was told I would receive shipping confirmation once shipped. I 'chatted' online twice in the next week and was assured my order was being processed and that I would soon receive tracking information. I received no information so called on the [redacted] and was told the order would ship that day and that because of the delay the order would be processed Priority shipping. Just called the post office because the order was estimated to have been received today the [redacted] and I have not received the glasses, was told they were never upgraded for faster shipping and the address only had a name NO ADDRESS and that they are now in limbo probably waiting to be returned to sender. Meanwhile this is all on only one of the pairs of glasses I ordered - I have never gotten confirmed shipping on the second pair only more run around. I consider this transaction to be fraudulent as nothing the seller has told me has been true and they now have my $400+ and I have no product and no hope to receive it any time soon.Desired Settlement: I want to receive both pair of glasses ordered on November [redacted], shipped overnight to the correct address without any further run around from this seller.

Business

Response:

To whom this may concern: Customer Ordered 2 pairs of RX glasses which are custom made per Rx and have a processing time. Her first pair shipped [redacted] with [redacted]; it was delivered yesterday 11/**/15. Her Second pair shipped out [redacted] via a courtesy upgraded method of [redacted] overnight tracking # [redacted] and was delivered yesterday . All is set now :)Sincerely,Susan F

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of yesterday, December [redacted], I have finally received both pair of ordered glasses. The first pair that shipped 11/** was sent out WITHOUT AN ADDRESS. The shipping label only contained a name, city, and state. After filing a case with the post office, filing this complaint and calling this company back to try to locate the package, the postal service was able to locate and deliver the package through no help of this company. They were not delivered on the [redacted]. I will gladly provide the claim number with the post office if needed. The second pair of glasses mentioned in their response was received via overnight mail through [redacted] only after I demanded action on their part. Originally I was told the item would be received on the [redacted]. I was then told the item would be shipped the [redacted] when I called to check the status. It was then that I demanded a refund if I could not received the glasses in 24 hours. Miraculously they were finished in production and shipped right out.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I mailed back the item they sent me because I received the wrong glasses and they are saying it is not their itemDesired Settlement: I want my money back because I got the wrong item

Business

Response:

Customer ordered a pair of Brand name Coach Eyeglasses with Rx for $134.95; we shipped her order out on 5/**/2014 with USPS Tracking #[redacted]. Customer requested RMA# on 05/**/14; the item we got back from the customer is a cheap few dollar off brand broken pair of used eyeglasses; therefor not qualifying a refund.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received the wrong item from the company. I mailed back what I received

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Since this wasn't the item we shipped out to the customer we issued a trace with the shipper; we will keep the customer posted upon results.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company is lying I shipped back to me the item I received from them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a pair of Ray Bans, and received a pair meant for another customer. Because that customer's name/address/customer# is all over this shipment, I am hesitant to return to get mine until I can make contact with company. I do not want this other customer getting credited for my purchase. I have attempted to reach EZ by phone (I have left MANY phone messages!) and by email-NO RESPONSE FOR OVER A WEEK!!! Hello, does any live person work here, or am I calling the other side of globe!Desired Settlement: I would like to speak to a person (with some authority) to see how we will proceed with this. Why am I going thru this when it is their mistake!

Business

Response:

Dear Customer:I'm sorry for the trouble you had reaching us; we were closed for a Holiday; the new order shipped out and is in transit; see link:

[redacted]Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a pair of glasses from EZ contacts on 9/**/15. As of 10/*/15, I have not recieved a shipping notification. The product was indicated to be in-stock at the time. I contacted customer service via phone to be told that the product was in 'the lab' processing my prescription. No indication of 2+ week wait time on the website or that the product had to be 'shipped from the manufacturer.' Payment via credit card was collected immediately. No indication via email was provided that the item was back ordered. Only after phone conversation was I promised it would ship within 48 hours. Website indicates any delay in shipping due to backorder, customer would be notified within 24 hours. No notification was sent. Shipping details on website do not offer any indication of 2+ weeks wait time.Desired Settlement: Delivery of order in a prompt and timely manner. No games or lies.

Review: On February, ** 2015, I ordered two pair of eyeglasses from EZCONTACTSUSA; however, I have not received them. They sent me an email tonight (3/*/2015) with a tracking number, but when I contacted [redacted] there wasn't any record of the package being sent out. I'd just like to know what's going on with my order, I thought standard shipping was 5-7 business days. I need my eyeglasses terribly.Desired Settlement: Free expedited shipping on my two pair of glasses for my husband and I, Please.

Consumer

Response:

At this time, I have been contacted directly by EZContacts.com regarding complaint ID [redacted], however my complaint has NOT been resolved. I have received many emails, but only have received one pair of the glasses I paid for.

Sincerely,

Business

Response:

Dear customer; the Juicy shows delivered in March; and the polo is in transit via mail. Please confirm you got the Juicy.Thanks,[redacted]

Review: I ordered contact lens through this website and never received them after a 5-7 day delivery gurantee. I have called their customer service several times with no answer and left messages with no response from the company.Desired Settlement: I would like my card refunded for the amount they charged me for.

Business

Response:

As per customer conversation, customer received his contacts. [redacted] Tracking #[redacted]

Review: I placed an order for sunglasses on 6/*/2014. I have not received them; however, my credit card was charged. I checked the status on their website and it say "processing". I have emailed twice and have received no response. I have called several times but no one answered. The order number is [redacted]Desired Settlement: I either want immediate delivery or a fulrefund.

Business

Response:

Customer Ordered Sunglasses With Rx; the frame was sent to the lab to have the custom rx inserted in the frame; it finally came in and shipped today with USPS Tracking #[redacted]

Sincerely,

Review: I placed an order with EZcontacts.com on 5/*/15 for a pair of sunglasses. They emailed me to advise the glasses were on back order until 5/**/15. I Emailed the company on 5/**/15 to advise them to cancel the order I had some questionable charges on my debit card and I didn't want any charges made on it. "[redacted]" emailed me back and asked if they can upgrade my shipping and to not cancel. I emailed back and said "NO I want the order cancelled" 3 hours later I received an shipping confirmation email saying that the back ordered item was shipped and my card was charged. I find this a fraudulent charge and because of it they caused my account to go NSF and now I have bank fee's. My money ($99) has not been refunded, It's like pulling teeth to get a hold of anyone there rather it be by phone or chat. I want this matter resolved and I think they should cover my bank fee's. Please advise,

[redacted]Desired Settlement: I think they should cover my bank fee's

Business

Response:

We apologize; the cancellation wasn't confirmed in the system by [redacted] and the shipping dept shipped it out that same day. We pulled the package back with Fedex (with a fee of $15 to reroute) and fully refunded your order; please see Refund confirmation below:Auth.net ID: [redacted]05/**/2015 - 3:01pm :: refund - $99.00 Please confirm you got the refund and what else we can do for you.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I did not receive a confirmation statement after ordering on July **, 2015. Emailed on July **, 2015 about this asking where my glasses were, got a very unhelpful and poorly structured response. Emailed again today asking where my glasses were, no response.Desired Settlement: I would either like the company to rush my product to me or give me a full refund.

Business

Response:

[redacted],We apologize for the wait; I do see there were some delays with the Rx on the order; I've requested a rush and will have a tracking # emailed to you tomorrow; we upgraded shipping to [redacted] express.Sincerely,Susan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received an email with a [redacted] tracking number, not [redacted] as the business's response stated, and further, [redacted] has no record of the tracking number being associated with anything.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,