EZContacts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The MANY times I have called to obtain such certificates of authenticity, I've been hung up on, I've been lied to, and I've been placed on endless holds only to have no one ever come back on the line when I bring up the fact that they are unable to provide me with anything so I may register my lenses with Crizal again? I've spoken to the Crizal company who states that no one is able to produce Crizal lenses OUTSIDE OF A Crizal labI want a refund for the fake lenses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the inconvenience; due to a new system things were delayedThe $was credited back to her account on 09/**/2015.Sincerely,***

On 12/**/we received a dispute from the credit card company which reversed his charged before his return was actually processedThe customer is now refunded in fullSincerely,,Susan F

Dear Valued Customer: We apologize to hear about your experienceIt appears to be that there has been an unforeseen delay to your replacement orderI see that *** in the returns department has been in contact with our lab manager regarding your orderYour order will be shipping out today
via expedited mail, and we'll keep you posted with the tracking number once it ships Sincerely,

I was very pleased with my purchaseHowever I would have appreciated a little more information about the delay due to having to order lenses

Dear Valued Customer: We apologize about the unexpected delay to your orderI do see that a return from and free return label has been issued to your accountOnce we receive your return, your account will be refunded in full Sincerely,

Dear Valued Customer Thank you for reaching out to us. We're so sorry to hear that your return hasn't reached our warehouseHow many boxes have you returned and how many were closed? We'll definitely offer an open credit that you can use towards your next purchase Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved EZcontacts support emailed me after I informed them of my complaint to the Revdex.com informing me
that a refund has been processed I will reviewmy credit card statement and contact the Revdex.com if FBI refund posts
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Frames are currently at our lab being worked on; i'll upgrade shipping to next day for no additional charges as a courtesy.Regards,Susan

Dear Valued Customer:We're sorry to hear you're having an issue with your prescription glassesLenses are typically covered within daysAs a One Time Courtesy, we will redo it for you at no costA Customer Support Representative will contact you directly to issue a RA. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
r My issue is not resolved due to the fact I was charged twice lI received one Box of contacts which were the incorrect prescription .When I called to let them know that Box that they sent me was incorrect they told me because I had opened the Box it could not be returned but not to worry about it since it was their error .I asked him for a refund and notice that they had charged me twice they are offering to refund me Terroni one of the charges I was charged on day and the 2nd day I am requesting a refund for both
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted
directly by EZContacts.com regarding complaint ID ***, however my complaint has NOT been resolvedI have received many emails, but only have received one pair of the glasses I paid for
Sincerely,
*** ***

*** is on the case and is changing to an available color which will ship via Express shippingWe apologize about this!Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I am awaiting my full refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received my refund yetAlso, I was told it would be 24-business hours and was depending on that refund to pay my rent, I now owe additional late payments because the company did not process my return in the time that they promised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Issue was resolved directly with the customer; we were in touch with her*** Tracking # for the delivery is *** Regards,***

Dear Customer; I'm sorry to hear so; We contacted you to inform the availability of the item; since the item was not available we did not charge your order; the authorization should fall off within 24-hrsI do see you emailed on 8/** and that was on a closed business day; you'll get an
email response today to confirm cancellation. Regards,Susan F

We received the warranty return on 10/**/and ordered in a new Versace frame; the frame is on a backorder with luxottica its manufacturer; it may take another 7-days for it to be availableIf the customer prefers we ship him back the broken one we can do so. Let me know,Susan