EZContacts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I called to complain about my order the customer service rep offered me additional discount on my order which I did not accept because I wanted to speak with a managerAfter trying for days and weeks to get a hold of a manager with no luck I filed my complaint with Revdex.comThe company first tried to blame me for their actionWhen I submitted more documents to Revdex.com in response to their blame and after almost a month the business has responded back to my documents stating that they forgot to mention to me that my package was going to be shipped priority to begin with and now offering me free over night shipping on my next orderAre you kidding me or you are trying to insult my intelligence? What next order? You have satisfy a customer in order for the customer to continue doing business with youHow about the original discount you offered me over the phone when I first call about my problem? I'm sure over night shipping has some cost for the company as wellHow about you add these offers together and credit me back on my first order to close this case in satisfactory so I would consider giving my business to you again in futureI am beyond disappointment at this point and I hope the company decides to turn the wheel around instead of blaming me for their mishandling of my order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Valued Customer: We're sorry about the unexpected delay to your orderSeems like the order hasn't passed its final inspection at the labAs soon as it gets approved, we will contact you with the tracking number Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) They have given me different reasons as to why this shipment was delayed, and this is just another. 2) They have already promised me the shipment went out and that they had upgraded me to next day airThat was earlier this week and I still haven't seen anythingI will believe it when I see it. 3) This doesn't solve the many problems they have with customer serviceThey don't respond to emails sent directly to the company(The only reason I've gotten a response is because I went through you and PayPal.) Their numbers sometimes do not workAnd when I did finally get through, I was left on hold for over an hourI appreciate their response, but I believe there are for more issues with company than just this one time with the manufacturer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry to hear about the trouble you experienced reaching out to us; I do see that Jessica tried calling you and couldnt get thru she therefor emailed with you; and a prepaid return label was sent to you to return your productOnce received return we will refund in
full.
Sincerely,
***

We very much apologize about this delay; we had unexpected occurrenceAs a courtesy this order was overnighted to customers address via *** ***; and its out for delivery for todayWe will compensate the customer with an extra months free supply. Sincerely,Susan F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Please provide the proofAs anyone can go to *** and pick a name off the list of authorized labs and providers.Honestly, my faith in EZContacts is non-existent at this point and I find it hard to believe anything that's said to me by EZContacts or any of its representatives
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The order was shipped with *** and is stuck with them due to a bad address; per conversation you had with Diana; those are being reprocessed and reshipped to your address of:*** ***
*** *** *** ***
*** ***
*** ** ***Sincerely,Susan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and found that it
took contacting this business through Revdex.com for them to respond to my orderWhile I did receive the order, all other request to contact me and refund my money were completely ignoredThe order was placed on 9/*/and shipped 9/**/15; please see the attached for when this business shipped the itemThis is completely unacceptable and I would advice any one thinking of doing business with this company to go elsewhere.
Sincerely,
*** ***

Dear Customer; We do see that your frame was done with an RX of ***; is this not correct? Would you like to return them so we can have a look and redo them? We can provide a *** Express label both ways so it gets done asap!Please Advise,***

Dear ***,
Your frame finally came into stock on 4/**/2014; we sent it to the lab for a rush job and upgraded your shipping as a courtesy to Priority Mail; We apologize about the unanswered inquiries; we were closed for a week and all emails were being answered to later than usual
Sincerely,
***

Revdex.com:
I have finally received a response from the business which did not reference this complaint ID ***, and did not satisfy me The business informed me the item was on back order for two to three weeks and given the difficulty I already had contacting the business,
I cancelled the order The money has not been refunded yet, but the order was just cancelled so I expect it to take a few days The matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and found that it took contacting this business through Revdex.com for them to respond to my orderWhile I did receive the order, all other request to contact me and refund my money were completely ignoredThe order was placed on 9/*/and shipped 9/**/15; please see the attached for when this business shipped the itemThis is completely unacceptable and I would advice any one thinking of doing business with this company to go elsewhere.
Sincerely,
*** ***

Revdex.com:
EZContacts just issued a refundAnd so I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Valued Customer: Thank you for your email! Please be advised that we verify your order to insure accuracy of your prescriptionYour prescription hasn't matched with your uploaded picture, therefore we couldn't process your order. As per your request your order has been canceledI
went ahead and voided the pending charge to your accountYou can expect to see the money cleared within 24-hours Sincerely,

You can contact me directly at: *** or you can call me : ###-###-#### Sincerely,

Hi, The order was placed over a holiday weekend and heavy season thus the extra delay; the item is available with its manufacturer where we order them from and instead of taking 1-days to receive it took days; its coming in tomorrow and can ship tomorrow.The extra charge was for the UPS shipping
the customer requested to upgrade to via phone with Jessica; we can upgrade further to an overnight so its guaranteed for a one day delivery.Sincerely,Susan F

Dear Valued Customer:As per record;Customer Service Agent Mary spoke to you on Oct *** at 1:Order was discussed and courtesy contacts where shipped free of charge as a compensationIn order to grant a refund;closed boxes should be sent back as per return policy *** .Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They told me they would expedite shipment to have it be overnight shipping and they did not - they used *** Ground which is day shippingI would like a refund of my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***