EZContacts.com

All our Products are 100% Authentic GuaranteedCustomer ordered two Pradas; One was shipped and delivered and the second item was indeed coming from the Italy warehouse of Luxottica which takes about business days; the item has now arrived is in our stock; However; Customer spoke to Laura on and asked to cancel the item; we thereby canceled and refunded item #2; see refund confirmation below: [redacted] - (-$refund) - SuccessDec **, 3:12:39PM As far as the first item received; Per our return policy; customer can return them for a full refund within days of deliveryOnce received back we can issue a refund for that shipped item total of $171.00Sincerely,Susan F*

To whom this may concern:THe order was placed on and was shipped that same day; via first class mail; which can take 5-business days; [redacted] tracking # [redacted] .Seems like the package is taking longer than the usual; if this wont be delivered over the weekend we can place a claim and reship this package.Sincerely,***

We apologize; the lenses for this frame are extremely custom; and the way the frame is curved increases the chances of inspection failureI'm sorry it didn't make it on time; I went ahead to cancel and refunded in full; See confirmation:Auth.net ID: [redacted] - 2:48pm :: refund - $ Regards,Susan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have finally received my refund.Thank you all so much Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received the wrong item from the companyI mailed back what I received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom this may concern: The package was delivered on via Fedex Express Tracking # [redacted] It was delivered to the following address: [redacted] Sincerely, Susan

Outrageously slow serviceTook over a week to even initiate shipment (I uploaded my Rx), then shipped by the slowest possible method ( [redacted] passed off to ***)Took over a week to even get a response from customer service! It has now been weeks and [redacted] still has not received the package from [redacted] to pass along to my homeI will not be using this company ever again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This business is not sending the paid product in the timeframe advertised, they have taken the funds but not delivered on the goodsI had to buy another pair of prescription before my trip, yet it is still "processing", after daysI asked for immediate shipping, or a refundI talked to a chat specialist that kept me on the chat for HOURS, promised a return email, and never sent itWith this type of service I expect the worst from those glasses when it comes to qualityI would like a refund, since I don't have what I have paid forStop holding my money hostage In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As customer mentioned; the order was processed and delivered via [redacted] MI: see link below: [redacted] Since customer... claims the package wasn't received and tracking info shows receipt we need to issue a claim with [redacted] MI. We did offer to reship a new package right away; however customer declined. So we will go ahead with a claim. Sincerely,Susan F*

Dear Customer, We Apologize to hear about the trouble you experienced with this transaction. Our website states a 1-2 days processing time for items to reach our warehouse see link: [redacted] The order was submitted late 2/ [redacted] 11:12pm... so that makes it 02/ [redacted] the item came in and shipped out on 2/ [redacted] which is within our processing time and shipped out via [redacted] shipping as per customers selection. The shipping method selected at checked Clearly stated 3-5 business days; taking that in consideration; and even without any processing time we had until 2/ [redacted] to deliver this within our promised time range. The package did leave our warehouse 2/ [redacted] as you can tell [redacted] skipped the first scanning and only scanned in MD the day of delivery. [redacted] Please Note; that we offer upgraded shipping options such as next day; second day etc for an extra fee; in the future if you want the order soon we would recommend an upgraded selection. Sincerely,Susan F*

Dear Valued Customer: We apologize about... the unexpected delay to your order. Please note that there has been an unforeseen delay in the manufacturer's warehouse that has already been fixed. Your order is currently on its way to you via [redacted] Express. Here's the tracking number for your reference [redacted] Sincerely,

Dear Customer; I'm sorry to hear so; We contacted you to inform the availability of the item; since the item was not available we did not charge your order; the authorization should fall off within 24-hrsI do see you emailed on 8/ [redacted] and that was on a closed business day; you'll get an email response today to confirm cancellation Regards, Susan F

As per customer conversation, customer received his contacts. *** Tracking #***

Dear Valued Customer: We apologize to hear about your experienceApparently a shipment has been delivered to you on 9/*See below *** As per our previous phone conversation a $refund has been issued to your
account on 9/*. Sincerely,

Dear Customer, The frame was on a backorder with only an ETA which got extended; it finally came in and shipped today via Priority Mail; Tracking #*** ***.We apologize for the delay; Sincerely,***

Shipment left our warehouse via *** on 01/**/2015; seems like it got stuck along *** facilities and only updated on 01/**/*** Tracking # ***Now that it is updating I'd estimate they should arrive by *** 02/**/15.Sincerely,***

Dear Valued Customer: We apologize about the unexpected delay to your orderWe did experience an unforeseen delay with the manufacturer that has already been resolvedAs a courtesy, we upgraded your shipment to next day airYou will be receiving your order by tomorrow Sincerely,

We Received the return back and refunded less a restocking fee for the custom lenses; As a courtesy we will apply a second refund today for the restocking fee and the order will be closed; fully refunded. Sincerely,Susan F*

Since the package shows delivered; we will make a claim with *** and in the meantime reprocess the order so the customer shall not have to wait for the results

Dear Customer; Seems like the first package is stuck in transit; per phone call with *** on 08/** we reshipped a new box; see tracking below: ***Estimated
deliver is Tuesday. Regards,Susan