EZContacts.com

Our website clearly states that the frame comes WITH an extra pair of polarized CUSTOM lenses; other than the ORIGINAL Rayban standard lenses

Dear Customer, We did receive your return and was processed and refunded on 4/**; your order is now refunded in fullLet me know if there is anything else I can assist you with.Sincerely,Susan F

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that resolution resolved after 3+ weeks of me calling customer service weekly, and sending emailsI will never do business again with EZ contacts being that customer service is not their priority Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Valued Customer: We apologize to hear that you're not completely satisfied with your orderPlease note that all our products are guaranteed to be 100% authentic coming directly from the manufacturerIf you'd like to return your order, we can gladly accept it for a full refundAn email with a free return label will be sent to you shortly Sincerely,

Dear Valued Customer: We are sorry to hear about your experienceIt appears to be that your order for the Acuvue Oasys Astigmatism contacts has been lost in transitWe can certainly go ahead and reship the order to you Via Fedex express so you can have it by early next weekPlease let me know how you'd like to proceed so I can continue to process your order Sincerely,

Revdex.com: I have finally received a response from the business which did not reference this complaint ID [redacted] , and did not satisfy me The business informed me the item was on back order for two to three weeks and given the difficulty I already had contacting the business, I cancelled the order The money has not been refunded yet, but the order was just cancelled so I expect it to take a few days The matter has been resolved Sincerely, [redacted]

I searched for ezcontactsusa.com information after placing my order and was getting nervous to read some bad reviews and a negative rating on Revdex.comhowever after only a few days I was pleasantly surprised to receive a friendly call from their lab services to confirm my prescription details, and my order was shipped to me the next day via regular mailI got a very good deal and great servicevery good experiencewill try them again

Dear Valued Customer: We apologize about the unexpected delay to your orderPlease note that there has been an issue on the manufacturer's end that has already been resolvedAs a courtesy, we upgraded your shipping to Next Day Air, so you will be receiving your order by tomorrow Sincerely,

Dear Customer; we shipped out a new shipment on with [redacted] overnight; tracking # [redacted] It was delivered on Pls contact our office for any further concerns.Thanks,***

Dear Valued Customer: We apologize about the unexpected delay to your orderWe did experience an unforeseen delay with the manufacturer, hence the delayAs per your request, your account has been refunded in fullYou can expect to see the money cleared within 24-hours Sincerely,

We apologize for the longer holding time; Mondays the phones can be very hectic since we are closed over weekends; Your eyeglasses shipped with following tracking info: [redacted] Those should be delivered today via USPSSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been waiting over month for these glasses and it took filing a complaint to finally get them to send out the glasses that were in Italy? How does the frame mysteriously come from Italy in less than day? I want some sort of discount on this for my inconvenience maybe percent refunded or whatever you think is appropriateI do not think its fair I pay full price and be put through this hellMy son started school away at college on September 5th without glasses!! I will have to ship them out to him as soon as I receive themTOTALLY UNACCEPTABLE!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customers frame was on an extended backorder; Our rep [redacted] is currently working with the customer to change to a different stock model so we can ship them immediately Sincerely, [redacted]

AWFUL AND FRAUD COMPANY THEY REFUSES TO REFUND FULL MONEY WHEN YOU WANT TO RETURN THE ITEM.RUN FROM THIS COMPANY WITH TERRIBLE CUSTOMER SERVICE

Dear Valued Customer: We're so sorry to see that your order is still stuck in transit with ***We'll go ahead and reprocess the order for youWe'll keep you posted with the new tracking number shortly Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, ***

I'm sorry for the unexpected delay; those shipped out days ago via mail see link below: [redacted] sincerely, ***

I apologize about the trouble you experienced getting through to us; your return has be received and we went ahead to refund your order in full as a courtesy with no fees.Sincerely,***

The order became available ready to ship on 022017; there was a delay with stockOn the customer canceled the charge and we canceled the order; if the customer still wants the items they are now available to ship; she can replace the order or call customer service to do so.Sincerely, [redacted]