EZContacts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize this took longer than the expected turn around time; seems like the lenses hadn't passed inspection the first time; thus the extra delayPer conversation with Sarah on 01/** at 12:16pm we upgraded the shipped to *** days as a courtesy vs the 5-business days selectedThe order
shipped and is out for delivery under the tracking below:***If for whatever reason customer would like to return those we can provide a return label so she can have them send back for a refund. Sincerely,Susan

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While yes my order was received, I believe that the frames are fakeI was not aware of this fact until I received the order yesterdayI contacted the company first thing this morning. Please see attached, screenshot from the companies website on my exact frames stating "ALL ray ban frames come with authenticity papers" which mine did notThey are also not frame despite being stamped I was told by the customer service representative "***" *** replied Jul *, 11:07am ** ***
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If necessary I am revising my complaint that this company is selling fraudulent merchandiseThe website clearly states all would come with authenticity papers, and yet immediately their customer service tells me that none of their frames come with authenticity papersThis is immediately contradictory.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your reply; The shipping method selected in the order is 5-business days (SEE ATTACHED) that gives the order till 2/** to be delivered on timeWe systematically used the Priority day shipping to assure those arrives within our processing timeWe apologize if this was not clear and as a courtesy we are offering free overnight shipping on the next order. Sincerely,Susan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have sent another Product which I acceptedInstead of the previous order I ordered, they said they do not have itThey told me this a month laterSo They offered me to change the order changed to a*** *** ***
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*** *** ***which I acceptedI did not want to wait a couple of more months to just receive some glassesThe issue is, they have shipped me the frames and prescription lens separatelyI have to now manually put the prescription lens in my frameI ordered prescription glassesI expect to have frames with prescriptions in them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We already placed a trace on the pacakge; the original package was delivered to this address:
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We will update you with the trace; if in the meantime the package shows up; please inform us
Sincerely,
***

Dear Valued Customer: We apologize to hear that your order has been stuck in transitAccording to the tracking number, the package has been delivered on 9/16 *** Have you received your order? Let me know,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Valued Customer: Thank you for your review! Please note that we did experience an unusual delay in our contact lens department, yet the issue has already been resolvedA customer service agent will contact you directly fo ra final resolution Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough, I am still not pleased that my card was charged unauthorized amounts (which were proscessed, not just authorized) without my permission, causing me to have to have the card canceled; I am still waiting for a new card, so it has been an inconvenience.
Sincerely,
*** ***

Item is in transit from NY to CA it can take about 7-with First Class MailIf there is no update after days; we can reprocess using a different carrier

Dear Customer;All our frames are 100% authentic and come directly from its manufacturer; This specific model was no longer available in polarized version; we therefor are offering to have polarized lenses inserted with themThe original RAYBAN lenses are included in the boxUpon your
request; We did already cancel the order; See confirmation for the refund below:Auth.net ID: ***04/**/- 11:32am :: refund - $Sincerely,***

Dear customer; the Juicy shows delivered in March; and the polo is in transit via mailPlease confirm you got the Juicy.Thanks,***

Order was placed on 05/**/14; we notified the customer immediately about the delay with an ETA of 5/**/14; Eta's are beyond our control and can arrive sooner or later than the estimated dateWe do apologize about not responding immediately for the cancellation request; we were a bit delayed with
our emails/ customer serviceThe order is now canceled; the card was never charged
Sincerely,
***
***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
As of today, 2-*-15, we have not received the shipment According to our post master, who has been assisting us throughout this whole process, they checked the location of the shipment and it hadn't left the ***/*** *** area yetMy husband again made several calls to Ezcontacts today and left messages with no call backs; finally late this afternoon, he got a hold of someone and they now indicated they would be shipping it overnight via *** first thing tomorrow Once again, until we receive the glasses we won't be satisfied If they indeed are not here this week, we want a full refund. *** *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Dear Valued Customer: Apparently, your account has been refunded on 6/**Here's a copy of your refunded transaction ***

Dear Valued Customer: We apologize about the unexpected backorder to your orderSeems like your original item has been delayed by the manufacturerWe will reach out to you directly to change your order and have it expedited to you as well Sincerely,

I ordered my sunglasses on 12/*Six days later, they still had not shipped, despite the ezcontacts.com website saying that orders ship same or next business dayI was in touch with customer service several times, and was assured that the glasses would arrive in time for my upcoming vacation on 12/**I was told that the sunglassess had arrived at the warehouse, would be shipping on 12/**, and would arrive by 12/**They did not ship until 12/**, and were not projected to arrive until 12/**, several days after I would have already left townWhen I called customer service to inquire, they basically said that they had no idea what had happened with my order, and that they could or would do nothing to help me get my sunglasses on timeI would highly urge people to avoid this store

We Received the return back and refunded less a restocking fee for the custom lenses; As a courtesy we will apply a second refund today for the restocking fee and the order will be closed; fully refunded
Sincerely,
Susan F*