EZContacts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I ordered contact lenses on 1-17-19. Still haven't received a shipping notification and it's 1-30-19. I tried calling several times only to be placed in queue for over 60 mins and disconnected. I am unable to reach an actual person after calling and being on hold for excessive periods of time. I would like my money back or my order fulfilled quickly!

We very much apologize for the troubles you experienced on this orderThere was a slight delay in receiving stock for this model and then our lab was trying to verify the PD. It is now out for delivery for today under tracking
# ***
Would you consider keeping the order with a nice discount as a compensation? Or I can provide a return label to send them back. Please advise.Sincerely,Susan F

Our company is currently working on switching over to a better shipping company like *** to avoid such issues in the future; I will resend the email with the label.Let me know if there is anything else I can assist

We apologize for the delay with ***; we are currently working on a new system with *** vs *** to avoid such situations in the futureI'm glad to see that your package was delivered today 07/**/with *** Tracking #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI would also like to add that while I did receive the shipment and the refund, the shipment was missing one boxI did contact the company and they said they would send out a replacement boxAs of 9/**/I have not received that replacement box.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Valued Customer: We appreciate your feedback! We're sorry to hear about your experienceYour order has been escalated to our lab manager with a request for day shippingWe will keep you posted with the tracking number once your order ships Sincerely,

I have now had the same experience with this online retailer twice
I ordered an item that was indicated as being availableI subsequently received an email that the item was on backorder and delayed by a month but that "Your card will only be charged at the time of shipment." As of this morning this item already appeared as a pending charge (for $200) on my credit card

Dear Valued Customer: We are sorry to hear that your order has been canceled due to a manufacturer's backorderPlease be advised that your account has been refunded in fullSee details below: Type: Credit Card Refund (Credit)Ref #:
***
*** ***
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Customer,We apologize for the delay; there processing time at the lab took longer than expected; the frames are in transit; and estimated delivery for tomorrowSee below.***Sincerely,Susan

To whom this may concern: Order was placed 11/**; which was over a weekend; from 11/** we are at exactly business days; per our site; all orders with RX have an extra processing time see link:*** This order requires custom lenses;
which is in the process of being made and inspectedPer our policy Rx lenses can not be fully refunded when canceled; since they are custom ordered per order. As courtesy; We will upgrade shipping here to day express vs the 3-days the customer originally paid for.Sincerely,*** ***

Customer ordered a pair of Brand name Coach Eyeglasses with Rx for $134.95; we shipped her order out on 5/**/with USPS Tracking #***Customer requested RMA# on 05/**/14; the item we got back from the customer is a cheap few dollar off brand broken pair of used eyeglasses;
therefor not qualifying a refund
Sincerely,
***
***

Dear Valued Customer: Thank you for your feedback! We are sorry about the late process on your returnYour return has been processed / refunded as of 6/*A full refund has been issued to your account, you can expect to see the money cleared within 24-hours Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of yesterday, December ***, I have finally received both pair of ordered glassesThe first pair that shipped 11/** was sent out WITHOUT AN ADDRESSThe shipping label only contained a name, city, and state After filing a case with the post office, filing this complaint and calling this company back to try to locate the package, the postal service was able to locate and deliver the package through no help of this companyThey were not delivered on the ***I will gladly provide the claim number with the post office if neededThe second pair of glasses mentioned in their response was received via overnight mail through *** only after I demanded action on their partOriginally I was told the item would be received on the ***I was then told the item would be shipped the *** when I called to check the statusIt was then that I demanded a refund if I could not received the glasses in hoursMiraculously they were finished in production and shipped right out.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached a copy of the business shipping and handling policy which clearly states that all orderes placed in before 2:PM are processed the same day so my order should have been processed on the ***It also states "When ordering prescription lenses with your Eyeglasses or Sunglasses, allow - business days for your custom lenses to be made by our optical lab." In my case I had only ordered a pair of sunglasses and it did not involve any prescription(Please see attached file) The business is also claiming that the shipping method selected at check out clearly stated 3-business day but if you take a look at attached file you can clearly see that the shipping method used by EzContacts clearly says "Priority Mail 2-Day" on the boxI believe the business is simply looking for basic excuses not to satisfy the customer in any possible wayThey have failed to reach out to me outside of the Revdex.com investigation and this has frustrated me more as a consumerPlease see attached files and compare them with the business reply.Sincerely, ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***