Facebook

Complaint: [redacted] I am rejecting this response because:Yet again, you failed to actually read or address my complaintI was punished TWICE for ONE offenseI'm trying to make sure I don't keep getting punished for the same link repeatedlyI have not posted that link since the initial warning, yet repeated to be punished for it Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ Hi ***, I apologize for any inconvenience but we can't find any charges in the amount of $that you're referring toPlease note that you have had no ad charges accrued since Since you failed to clear your outstanding balance from the campaign linked below, you ad account was not able to run ad campaignsI went ahead and cleared your outstanding balance for the confusionYour ad account has also been reactivated https://www.facebook.com/ads/manage/home/?account_id=XXXXXXXXXXXXXXX Please let me know if you have any questions Thanks, [redacted] Ads Payments Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) On the clearing that is fine thank you but my account for [redacted] @live.com still remains blocked I tried to put it under my partners name [redacted] but it won't allow it so until that is fixed I don't consider my issue resolved Final Business Response / [redacted] (4000, 14, 2015/06/08) */ Hi, As previously explained, we can't give you access to this account or continue with your request because you haven't sent a form of ID that we can use to verify your identityOnce we've received your ID and can verify your identity, we can help with this request We accept the following types of documentation: https://www.facebook.com/help/www/XXXXXXXXXXXXXXX/?ref=cr If your timeline doesn't represent you as an individual person we can help you convert the profile to a Facebook PageDuring this process, your profile picture, friends and public photos will be moved to your new PageYour account will be converted into a business account so you can manage your Page and your ad campaigns If you do not want to submit an ID and would like to complete the Page conversion, please reply to the copy of this email that was sent from Facebook For more information about this process, please visit: https://www.facebook.com/help/XXXXXXXXXXXXXXX View updates from your support dashboard: https:// [redacted] Thanks, [redacted] Community Operations Facebook Final Consumer Response / [redacted] (4200, 16, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm a drag queen I use a stage name I don't have an id so is it discrimination from Facebook should I contact an attorney

Complaint: [redacted] I am rejecting this response because: thanks! Standing by to speak to someone directly. I only intend to use FB Advertisements within the TOS to grow my business. I'm rejecting the BBB complaint to keep the status open so that this can be resolved through actual direct dialogue.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Hi, Thanks for your replyFacebook is a community where people use their authentic identities, so you always know who you're connecting withWe want to help you resolve this issue, but we can't change your name to "Inviolable Blu" unless you submit identification that confirms this nameYou can reply to the copy of this email sent directly from Facebook If you don't have a government-issued photo ID that shows this name, you can submit forms of ID that show the same nameAlso, one of the IDs must include a photo or date of birth that matches the information on your profile If you don't have an ID that shows your name as well as your photo or date of birth, you can provide forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile Please save the file(s) as a JPEG and cover up any personal information we don't need to confirm your identity (ex: address, driver's license number) Learn more about the types of ID we accept in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr Once you send us the necessary IDs, we'll be happy to change your name Additionally, it is important to note, we enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violationsIf accounts like this currently exist on the site, it is only because they have not yet been reported and removed Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ Hi ***, It looks like your timeline doesn't represent you as an individual personAs a result, we've determined that your timeline should be converted to a Facebook PageFacebook Timelines are intended for individual use and to represent real people using their authentic names Don't worry, we'll help you convert your timeline into a Page the next time you log inDuring this process, your profile picture, friends and public photos will be moved to your new PageYour account will be converted into a business account so you can manage your Page and your ad campaigns For more information about this process, please visit: https://www.facebook.com/help/XXXXXXXXXXXXXXX Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attempted to login to the new "Facebook Page" several times since the forced 'conversion', without successWhen I try to access the new page, it will not allow me to login - it just sits thereAs of 8AM on Mar 18, 2015, the page is completely unuseable, and I can't update it with new profile picturesI am able to post comments to the page (as can anyone), but am unable to make any changes to profiles, privacy, etcThere has been NO explanation as to how to re-load all the information that I savedHave I lost 5-years of history ??

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Hi [redacted] , We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations If accounts like this currently exist on the site, it is only because they have not yet been reported and removed Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 6, 2016/01/05) */ Hi [redacted] , We can't deactivate or delete your account for you in this caseHowever, you can deactivate or delete your account at any time Learn more in the the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ We appreciate your understanding Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/04/02) */ Hi ***, Thanks for verifying your identityWe've reactivated your account, and you should be able to log in nowYou can take a few steps to make sure you don't lose access to your account again: - Verify your accountLearn how to verify your account in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr - Upload a profile picture, and make sure to use your authentic name and date of birth - Only send messages and friend requests to people you know personally - Follow the Facebook Community Standards: https://www.facebook.com/communitystandards/?ref=cr Thanks, [redacted] Community Operations Facebook

Complaint: [redacted] I am rejecting this response because: You didn't say what content was banned or whyI sent a funny meme to my wife about monopoly and got a child porn warning and it was not.Sincerely, [redacted] ***

Hi [redacted] , Thank you for your reportWe have reviewed the content in questionHowever, we have found no violations of our Community StandardsFor more information on what is, and is not allowed under our Nudity standards, please see: [redacted] Regards, [redacted] Facebook

Complaint: [redacted] I am rejecting this response because: this is a meterially claim in its entirety I have proof of FB containing and publishing a group page, even after it has been reported My evidence shows that FB allows hardcore pornography as it does not violate its community standards, while I am unable to receive a straight answer from FB about what I need to change in order to advertise I am not afraid to use these screenshots and file a lawsuit seeking relief from your inexcusable enforcement of standard this is my last rejection of your poor responses and unwillingness to work with me I take a very dim view at your attempts to undermine or circumvent my simple request The next action on my part will be a lawsuit--make no mistake, and I have the evidence in my possession that will ensure my eventual victory for my claim please contact me via [redacted] and explain to me what I need to accomplish to boost posts and advertise on Facebook so that I remain within the "community standards" and have my ads approved Seriously...look at the attached images Are you seriously going to take the approach that the image on the URL of my attached post is in violation of "community standards" while hardcore pornography is not? Come on...stop playing games and work with me before this turns into a lawsuit that affects your stakeholder interests Sincerely, [redacted] ***

Hi [redacted] ,Thank you for contacting the Revdex.com.Unfortunately, we are not able to refund these chargesOur records show that you previously disputed charges and as a courtesy we issued a one-time refundHowever, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause.When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at: [redacted] To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions:1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page2) Click "Payments"3) Next to "Payment Methods", click "Manage".You will then be able to edit or remove payment methods from your account.We appreciate your understandingPlease let us know if you have additional questions.Thanks for contacting Facebook, [redacted] Payment Support SpecialistFacebook

Hi,Thank you for reaching out to Facebook through the RevDex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an... answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: https://www.facebook.com/help/105487009541643- I forgot my Instagram password: https://help.instagram.com/374546259294234/- My Facebook account has been hacked: https://www.facebook.com/hacked- My Instagram account has been hacked: https://help.instagram.com/contact/740949042640030- I am not receiving my security code: https://www.facebook.com/help/contact/259497704121855- My email or phone number is attached to someone else’s account: https://www.facebook.com/help/contact/255904741169641I need help with my Facebook - I can’t access my https://www.facebook.com/help/221819491164051- I need to merge two Pages: https://www.facebook.com/help/249601088403018- I need to change my Page name: https://www.facebook.com/help/271607792873806- I need to change the username for my https://www.facebook.com/help/203523569682738- Someone posted an unfair review of my business: https://www.facebook.com/help/439579999521224- I would like to claim an unowned Page that represents my business: https://www.facebook.com/help/168172433243582Other:- I believe my content was removed in error: https://www.facebook.com/help/780814295267977- Facebook is asking me to submit ID: https://www.facebook.com/help/159096464162185/?ref=cr- I’m having issues with my name on Facebook: https://www.facebook.com/help/112146705538576- I think someone was trying to scam me or a friend: https://www.facebook.com/help/1674717642789671- I got a message saying I won the Facebook Lottery: https://www.facebook.com/help/1649662938582801- I need to report an unauthorized charge or request a refund: https://www.facebook.com/help/contact/830921593618796- I’m blocked from using a feature (ex: sending messages, uploading photos): https://www.facebook.com/help/116393198446749- Someone is posting pictures of me or my child without my permission: https://www.facebook.com/help/428478523862899/Thanks,The Facebook Team

Complaint: [redacted] I am rejecting this response because: It doesn't answer my question and is a lazy automated responseI just want my account shut and nothing else is going to make me happyI have explained quite clearly that I do not agree that Facebook has the right to ask me for IdI did not need any id other than my email address to open the account and I fail to understand why Facebook will not shut my account as I have repeatedly requested Why would I upload Id to an organization that cannot be bothered to read my emails and respond like a human being, I have no trust in Facebook as an organization and do not want to upload Id to them The only response I will accept is an email from Facebook saying they have shut my accountI can't be the only person who has complained about this!Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/22) */ Hi, Thank you for taking time to contact us. Though I am unable to discuss the situation you have described, I can say it's our policy to memorialize the accounts of all deceased people on Facebook. Memorializing an account prevents anyone... from logging into it and helps keep the account secure. We can't remove the account from its memorialized state or provide login information under any circumstances. For privacy reasons, we can't provide any additional details about this account or any requests we receive. Please let me know if I can answer any additional questions you may have. Sincerely, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Hi [redacted] , Thanks for your emailIt looks like you're reporting an account that was hackedTo get immediate help, please report the hacked account: https://www.facebook.com/help/hacked This section of the Help Center will help you secure your account and learn how to keep it safe in the futureThis is the best way to get additional support for your account Thanks, [redacted] The Facebook Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no where to directly message Facebook concerning this, I tried multiple emails and no responsesMy Account was hacked and they took my Facebook page "Seems Legit" and I would like it backI want to work with Facebook and get it back, I am sure of this being possible Final Business Response / [redacted] (4000, 9, 2014/08/22) */ Hi [redacted] , We've reviewed your report, and it looks like this is no longer an issueIf this problem comes up again, just reply to this email with details, and we'll do our best to help We'd also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Have a great weekend! Thanks, The Facebook Team Final Consumer Response / [redacted] (4200, 11, 2014/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, my Facebook Account was hacked but that is NOT what I am reporting my FACEBOOK FAN PAGE is what has been stolen from me when they hacked my account and my FAN PAGE is what I want back, I don't think you guys are understanding I am trying to sayMy account was fully secure and it was hacked and the hackers stole my FAN PAGE "seems legit" the URL is https://www.facebook.com/seemsleigt and Revdex.com has resolved a problem I had with the page before and hopefully they can get through to Facebook and give me my page backAgain, my fan page was hacked, I have my account back and more secure than ever

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Hi ***, It looks like you're blocked from using certain Facebook featuresWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusivePlease be patient while you wait for this block to be lifted Remember: - Most blocks are temporary - We can't lift the block early - Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again To learn more about Facebook's policies, please review the Facebook Community Standards: https://www.facebook.com/communitystandards Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) But it didnt even tell me what I did to deserve it I didnt break no rules I sent in appeals and no one answered them

Initial Business Response / [redacted] (1000, 5, 2014/11/20) */ Hi ***, Thank you for your inquiry through the Revdex.com To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook representative will then be able to fully investigate your account Thank you for contacting Facebook [redacted] Payment Operations Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attempted the above instructions with no success Final Business Response / [redacted] (4000, 9, 2014/12/04) */ Hi ***, Thanks for contacting Facebook In order to remove your payment information, you'll need to close your ad account: Go to your ads manager and click Settings in the left column Scroll down to the bottom of the page Click Deactive Ad Account on the bottom right Closing your account will stop all of your campaigns currently runningThe payment methods on your account will be removed automatically after your outstanding balance has been paidIt may take up to business days for your account balance to be settled After disabling your ads account, you can also remove your credit card from your Facebook account: https://www.facebook.com/help/removepayment?ref=cr Thanks, [redacted] Payment Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Hi [redacted] , I am so sorry to hear about this experiencePlease know that Facebook would never reach out to you through Facebook messaging or phone calls, only through notifications and banners on your newsfeedI've tried to take down all of these accounts, as they are all fake, bad usersPlease let me know if you have any more questions Thanks, [redacted] Community Operations Facebook

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ Hi [redacted] , Thank you for your email. I'd be happy to assist you today. Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However,... when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause. When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at: http://www.facebook.com/payments_terms/ To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions: 1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page 2) Click "Payments" 3) Next to "Payment Methods", click "Manage". You will then be able to edit or remove payment methods from your account. We appreciate your understanding. Please let us know if you have additional questions. Thanks for contacting Facebook, [redacted] Payment Support Specialist Facebook Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this at all... This is the same response I've received from them since I brought it to their attention that my card had all the charges on it !! I have submitted several documents to them over the last two months showing my card was fraudulently charged... Not a family member nor anyone I know.. But 100% theft !! I will send all documents to the BBB id need to but I have already submitted them to facebook on several occasions. I have contacted the state Troopers and they said to go through IC3 and Ic3 put me through to the BBB. I am going to file a unauthorized dispute with my bank and they can go after facebook. THIS IS THEFT and I am very upset that they just keep responding with the same lame manifested letter. They are allowing people to be ripped off and they don't care. I have also changed internet providers and bought a new laptop because of the theft.. I want to close the card that was used but afraid if I ever get them to issue a refund it would go on that card !! So till I get a refund that card is still open. Final Business Response / [redacted] (4000, 9, 2015/04/23) */ Hi [redacted] , Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause. When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at: http://www.facebook.com/payments_terms/ To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions: 1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page 2) Click "Payments" 3) Next to "Payment Methods", click "Manage". You will then be able to edit or remove payment methods from your account. We appreciate your understanding. Please let us know if you have additional questions. Thanks for contacting Facebook, [redacted] Payment Support Specialist Facebook Final Consumer Response / [redacted] (4200, 11, 2015/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do NOT accept this.... This is the same answer that was on their previous response just worded a little different !!! This is my point I've been dealing with this for months now. I want to press legal charges on these people for not understanding IT'S THEFT and THEY ARE BEHIND IT...