Facebook

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you're referring to?Thanks,The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/09) */
HI [redacted],
Thanks for writing in. We're sorry to hear about the trouble you're experiencing with Facebook, and we'd definitely like to help you resolve it. We investigated your account and were unable to find any evidence of a technical...

problem. Could you please provide more information about the issues you've encountered, like dates and times you've received notifications and screenshots? Once we have this, we can look further into your complaint.
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I'm not sure if I'm addressing the Revdex.com or Facebook, but either way I first noticed my privacy settings had been violated on November 20, 2015. I went back and realized the first violation was 11/7/15, then again on 11/19/15 and twice on 11/20/15. I then updated my privacy settings on 11/21/15. I spent over an hour recreating a list of people who I didn't want to de-friend, I just didn't want to have the ability to comment on my posts or view them. I then triple checked on my computer and mobile device to ensure they had been correctly updated.
Then on 11/24/15 individuals from that list liked and posted on two of my posts. I noticed on 11/25/15 and deactivated.
There was also another instance prior to 11/20/15 I believe (it could have been in the middle), however, I deleted those posts so I was unable to access them to provide dates.
I had not gone in to my privacy settings in any way outside of the days where I had to update my privacy settings when I realized they had been completely deleted so it had to be something on Facebook's end.
I can provide screenshots of the names that were added to that list and the posts they liked, but there isn't an option for that here.
Thank you
Final Business Response /* (4000, 9, 2015/12/28) */
Hi [redacted],
Screenshots of the list of names and the posts that were liked by people that were like by people on the list would be fantastic. After you provide these screenshots, we should be able to further assist you with this issue.
I'm going to create a new channel for us to correspond with so you can easily attach screenshots. Please keep an eye out for an email from us.
Happy Holidays!
[redacted]
The Facebook Team

Complaint: [redacted]
I am rejecting this response because:Dear Facebook Team,Thank you for trying to contact me by email but I have not received anything! I have checked my personal email as well as the Support Inbox page where I can see my appeal and comments on the appeal. I cannot see any email or message from you. can you please tell me what email address you are sending it to? also please try sending it again! thank you so much!
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I would like to claim an unowned Page that represents my business: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The email involved is [redacted] I would like a response back asap

Initial Business Response /* (1000, 5, 2015/04/15) */
Hi [redacted],
As previously mentioned, we can't help with your request because we've determined the ID you provided isn't real.
Facebook requires everyone to represent their authentic identity, so you always know who you're connecting with....

Please respond to our last email with a valid ID so that we can help you.
Learn about the different kinds of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
View updates from your support dashboard: https://fb.me/1OZsdnBM1Yx0NhV
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I told you before my ID sent in is real! Can you prove otherwise other then someone at Facebook's personal opinion? No you can't. My ID is an LAX International Airport SIDA Badge and I underwent a deep 10 year criminal background check and FBI finger printing to get that! So for Facebook to call it fake when they have no idea what they are talking about is laughable. Like I requested before if you won't give me permanent access back to my account I am demanding at the very least access to MY Photos and after I save them you can delete the account and I will move on to another social media site who respects me as a person. Everyone who I talk to about this finds it very very odd my account has been blocked when there are such profiles on Facebook with names such as [redacted] kittygirl etc... I told a US Customs officer at work the other day and they could not stop laughing about Facebook having way to much power and not knowing how to use it properly. So once again I will except nothing less then access to my photographs so I can save them and then I really could careless to continue with Facebook. Thank You
Final Business Response /* (4000, 10, 2015/05/05) */
Hi [redacted],
Until we receive an accepted form of ID that matches the information listed on the account we won't be able to respond to this case or assist you further. This decision is final.
In the meantime, this account will remain locked as a security precaution. While it's locked, the account won't be visible on Facebook or appear in search.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 12, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree! Facebook should not be playing god who are they to say my ID is not real?? I provided a real govt issued ID and my account remains locked. Facebook I want my photos!!! They do not belong to you and I demand you release them. My next step if the Revdex.com can't help is to contact [redacted] You and your play god policy is discrimination and I will not put up with this any longer. I had my account for years and this is what I get? Shameful..

Hi Jeffrey,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/18) */
[redacted],
I am sorry that you are encountering this issue on Facebook.
Can you please provide the link to your profile on Facebook or the email tied to your Facebook account? I am unable to find any accounts under the email your...

provided.
Once you have provided this I will be able to investigate further.
Thank you,
[redacted],
Community Operations
Facebook

Hi [redacted],We can't deactivate or delete your account for you in this case. However, you can deactivate or delete your account at any time. Learn more in the the Help Center: [redacted] We appreciate your understanding. Thanks,**The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/22) */
Hi [redacted],
This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr
...


Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, thank you to Revdex.com and Facebook for making sure someone answered my question - however, Facebook states that this issue has now been resolved, but nothing has happened? As of today( (July 23) there are still two pages, one automatically generated that uses our name and likeness and one that belongs to us...
Final Consumer Response /* (3000, 42, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your efforts!
We are still experiencing problems. Although merging the pages seem to give us a boost in likes and check-ins, it does not necessarily affect activity that happens after the merge. This means that check-ins from this morning appear on the auto-generated page as opposed to ours.
All weekend (4th of December-6th) all check-ins, even on the auto-generated page, showed our page when the cursor hovered over it. Now it is the auto-gen page that shows up again. When testing the check-in feature from an account that does not follow our page, the only option for UN City is the auto-gen page.
Is it possible to get to a long-term solution for this? The merging of pages solution does not seem to stick.
Thank you.
Final Business Response /* (4000, 44, 2015/12/23) */
Hi [redacted],
Thanks for writing back in. Any check-ins to the auto-generated Wiki hub will also show up on your official page, and check-ins should redirect to your official page. If this is not happening, could you please provide screenshots of the problem, so that we can investigate further?
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because: Facebook still hasnt unlocked my account. Email isn't helping.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/11) */
Hi [redacted],
I'd be happy to assist you today.
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund along with providing you information...

on keeping your account secure and how to avoid unauthorized purchases. When you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue before was because I left my Facebook open and my 6 year old son decided to start clicking on things. That was accidental. This issue was caused by my 16 year old babysitter who stoled my debit card and made these purchases. So I can't see how it is the same thing. I didn't give her permission.
Final Business Response /* (4000, 9, 2015/08/26) */
Hi [redacted],
It looks like a family member or someone you may know personally made these unauthorized charges. Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one.
You can learn more about refunds in our Payment Terms:

https://www.facebook.com/payments_terms?ref=cr
To make it easy to make payments on Facebook, we store your payment information for future purchases. If you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So under your payment terms it says this "If you are under the age of eighteen (18), you may use Facebook Payments only with the involvement of your parent or guardian. Make sure you review these Terms with your parent or guardian so that you both understand all of your rights and responsibilities."
The girl was 16 and made these purchases without my permission. No where in your terms does it say anything about not being able to get a refund. I didn't make these purchases and I want a refund.

Complaint: [redacted]I am rejecting this response because: I have already contacted FB on 21 June 2017 and received a copy of my email to them with this response/acknowledgement from them with case number [redacted], at 1:53 pm on 21 June 2017:
"I have received a malicious malware notification, purported to be from FB. It includes a link to "clean this device". I have had a professional run 3 separate scans from 3 different vendors. There is nothing malicious on my machine. I cannot log into FB. Please help. Respond to me [redacted] Thx, [redacted]
You contacted Facebook: Report Something on Facebook
OPENCase #[redacted]
My husband can successfully log onto FB on my laptop without receiving the FB "malicious malware" message, yet I cannot. Clearly there is no malware on my machine. Since the only option FB provides is to use their scanning program, it is my opinion this is a bogus attempt to obtain access to private information, photos, passwords, account numbers by FB. If allowed, FB, through this scan, could implant its own tracking malware. This is an attempt to compromise my privacy & security. FB- Release my Machine! Allow me access to my FB account. 
Sincerely,Barbara Pieroni

Complaint: [redacted]
I am rejecting this response because: Hello [redacted] these did not help. The current page owner of the page [redacted] is listed as [redacted] the page owner needs to be [redacted] who is listed as an admin. The business [redacted] is no longer managing this presence or related to this brand. [redacted] is the owner of the magazine and holds all rights to this brand. Please switch ownership to [redacted] ASAP. 
Sincerely,
**  [redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for contacting Facebook through the Revdex.com. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from a new device. This means that only someone with access to your mobile phone or one of your recognized devices can log into your account.You can start by trying one of these ways to get back into your account:- Request another login approvals code by clicking the "Resend Code" link on the Facebook login screen- Try logging in from a computer, phone or tablet that you've used to log into Facebook before- Use Code Generator if you're logged into Facebook on your phone or tablet:[redacted]If you're still having issues, please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/04) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We've locked your account because it looks like it might have been hacked. Before we can unlock your account, we need to verify your identity.

The fastest way to do this...

is by completing the account recovery process. To do this, try logging into your account from a computer or mobile phone that you've used to log into Facebook in the past. Start with the computer or phone you normally use to access Facebook, and then try any other devices you've used.
You'll find more info about how to verify your identity in the Help Center:
https://www.facebook.[redacted]
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for trying to help resolve this issue. Their answer is absolutely unacceptable, because it's not an answer, but a cynical and rude runaround, exactly what I got when tried to unlock my account. As I mentioned in my initial complaint, their verification protocol does NOT work. Their protocol offers three options: verify DOB, but I never gave my DOB, identify friends, but the faces they show are NOT my friends, or send them my government-issued ID which I REFUSE to do. They must find an alternative like ANY OTHER DECENT BUSINESS. Facebook is the only business that refuses to resolved people's concerns or complaints showing a total disrespect, lack of competence and bad attitude. I prefer that they call me on my phone or email me or send me a verification code like ANY OTHER BUSINESS WOULD DO, or CLOSE MY ACCOUNT! I repeat: their verifications methods as they are now DO NOT WORK. I will tell everybody I know how they abuse people's accounts and I am really hoping sooner or later they will go out of business.
Final Business Response /* (4000, 9, 2015/06/11) */
Hi [redacted],
Thank your for your response to Facebook through the Revdex.com. We understand your caution, but in order to protect the information on this account, we need you to verify that you own it by providing ID before we can assist with your request.
We can accept any of the following IDs:
- A government-issued ID that shows your name and date of birth.
- 2 different forms of ID that both show the same name. Additionally, one of the IDs must include a photo or date of birth that matches the information on your profile.
- If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile.
Before you scan or take a photo of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc).
To learn more about this process and what types of IDs we accept, please visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
If you don't want to reopen this account, there's no need to respond to this email. This account will remain locked as a security precaution.
Let us know if you have any further questions.

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will NOT share my government issued ID with Facebook! Nor my birthdate on my Facebook page matches my ID anyway. I am not even sure if I posted my bio data on my Facebook page. Probably not. I do NOT trust social networks. I need to know WHY they believe they can BLOCK people's account at any time for NO reason! Any other business would only call me on the phone or email to confirm. They HAVE my phone / email on Facebook. Why do they believe they can invade people's privacy on a social network??? I do NOT accept their response. I still find them extremely abusive and disrespectful. I wish we - too many of us who are their VICTIMS - start a class action against Facebook.
Thank you for your assistance. I do appreciate it.
[redacted]