Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me however I cannot do any thing that you offered as my account is disabled completely I tried to appeal it and never got a response. The email I used to sign up with is no longer in use. My account was disabled for no reason and I would like to get it back. I cannot give you links or URLs to the account as I mentioned it doesn't allow me to sign in it says disabled.  
 
The name of the account is [redacted] and the email used was [redacted]Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error:[redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/11) */
Hi [redacted],
Thanks for contacting Facebook. We appreciate the time you took to write us.

To get you the best answer as quickly as possible, please follow the instructions in our Payments Support Center:
...


http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 13, 2015/12/07) */
[redacted]Document Attached[redacted]
I an unable to make contact via their suggested link because I DO NOT have a Facebook account, that is the issue, Facebook had taken over $3,000 from my bank account and I don't even own a computer. My daughter [redacted] is helping me try to resolve this issue. Can they provide an e-mail address or phone number so we can resolve this issue. A list of charges to my bank account is attached.
Final Business Response /* (4000, 15, 2015/12/18) */
Hi [redacted],
Thank you for reaching out.
Under our Community Payments Terms (https://www.facebook.com/payments_terms), we require that you notify us within 30 days if you believe that an unauthorized payment has taken place under your account. Based on our investigation, the last disputed charge took place in early 2014. Pursuant to the Community Payments Terms, we will not be providing a refund at this time. In instances of suspected identity theft, we recommend that you contact your payment card issuer to try to resolve any unauthorized charges.
Thanks,
[redacted]
Payment Support Specialist

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook ignored 21 e-mails from me and is still censoring my account. Facebook has still not processed proof of my right to use the name I have used on Facebook for eight years and I am still being deprived of use of my account.
Final Business Response /* (4000, 9, 2015/09/14) */
Hi,
Thanks for your reply. We want to help you resolve this issue, but we can't until you reply and attach identification that confirms the name submitted in your request, "World Fusion Radio".
If you don't have a government-issued photo ID that shows this name, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile. Please note that if the IDs provided do not meet our ID requirements, we will not be able to update your name to "World Fusion Radio".

Please save the file(s) as a JPEG and cover up any personal information we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Once you send us the necessary IDs, we'll be happy to change your name. You may reply to the copy of this email sent directly from Facebook.

Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is not abiding by their own printed policy.
Facebook help section, page https://www.facebook.com/help/XXXXXXXXXXXXXXX/ says:
"If you have a large number of public followers, you may have the option to verify your account and display your other name on the top of your profile, with your authentic name in the About section."
I fulfill this criterion and have asked to display my "other name" "WorldFusionRadio" - the name I have used and am known by on Facebook for over eight years and have proved proof of my identity as that name.

Complaint: [redacted].   I DO NOT LIKE TALKING TO A ROBOT.  IS THERE A LIVE PERSON THAT MANAGES  FACEBOOK.  FACEBOOK SHOULD BE FORCED BY THE LAW TO STATE THERE PHYSICAL ADDRESS AND THEIR PHONE NUMBER.  THIS CASE IS STILL NOT RESOLVED.  I AM NOT INTERESTED IN OPENING AN ACCOUNT WITH FACEBOOK IN THE FUTURE.  DELETE MY NAME, EMAIL, PROFILE, ETC. PERMANENTLYSincerely,
[redacted]

Complaint: [redacted]
Thanks for your reply, can you please send me the ticket link? 
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/11) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A...


Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Operations
Facebook

Complaint: [redacted]I am rejecting this response because: You didn't say what content was banned or why. I sent a funny meme to my wife about monopoly and got a child porn warning and it was not.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Neither of the links provided can solve the issue reported, I do not have access to the page I would like removed. The page ([redacted]) has no admin or person contactable about the page. If you try to contact you will receive no response.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/17) */
Hi [redacted],
I'm sorry to hear you had a bad experience. Fortunately, I can share with you that the reason you were blocked was for going a little too fast with posting, not because you were reported by somebody.
We have limits in place to...

prevent behavior that other people on Facebook may find disruptive or abusive. These limits are usually triggered when someone is moving too fast, for example, posting too frequently in groups.
Most blocks are temporary, and yours has actually been lifted, but once you are allowed to use this feature again, you may need to slow down so you don't get blocked again. Please let me know if you have any other questions or concerns!
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear [redacted],
Thank you for responding to my concerns. It is disappointing that facebook's response arrived after the block was lifted and not at the beginning. That being said, the explanation as to why I was blocked, is extremely confusing. Rules are rules, including rules set by facebook. No where on facebook in my avid investigation of your rules and regulations can I find anything describing what a "little too fast" implies. What exactly does a "little too fast" mean? I don't even understand what "fast" would mean in this context.
It seems that it is the job of the administrator of each group to determine which member is being abusive or disruptive. You wrote that there was no[redacted]plaint about me, so what abusive or disruptive behavior would you be referring to? I would really appreciate knowing. It's like asking someone not to eat too much without telling them exactly what "too much" means. Does it mean an ounce, a pound, a cup, a quart? Can you imagine trying to bake a cake when the recipe calls for "not too much" butter rather than asking for a tablespoon of butter?
I belong to over 1000 groups and in some of those groups people post hundreds of times a week. I don't post anywhere near that amount. Does facebook actually count how many times someone posts in a group? What mathematical formula do you use to determine if it's more posts than another member who is not being blocked?
In order to prevent from being blocked for "going too fast" in the future, and in order to know exactly how to "slow down", I am asking for a specific number of posts allowed per group and exactly how many per day in a group, so as to[redacted]ply with your rules. Can you also please give me a url where I can read the "going to fast" rule so I can refer to it in the future?
I feel that saying someone is "going too fast" or posting too much is arbitrary and unless you can give specifics, it puts your loyal members in a position where they don't know how to[redacted]ply so as to prevent being blocked again. I do not want to be blocked. I want to follow your rules but rules must be clear and specific in order to be[redacted]plied with. I need your help in understanding exactly how to move forward. I don't think this is asking too much. Do you think you and facebook can do this for me? I think it's only fair for facebook to provide specifics so we can[redacted]ply with your guidelines.
I look forward to a detailed response because that will help me to avoid being blocked again.
Thank you and happy new year.
Final Business Response /* (4000, 10, 2016/01/20) */
Hi [redacted],
Since several different factors are considered when a block is put in place, we can't offer one specific guideline for how to avoid them in the future. Our general r[redacted]mendation is to slow down and wait a bit longer between posts.

To learn more about blocks and why they happen, visit the help center:

https://www.facebook[redacted]/help/174623239336651
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts like this currently exist on the site, it is only because they have not yet...

been reported and removed.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept cause I myself reported several other pages like this and they reinstated them .
Final Business Response /* (4000, 9, 2015/08/24) */
Hi,
Unfortunately, we cannot provide additional information related to this abuse report. Please rest assured that we will carefully review the material in question and take appropriate action based on our Statement of Rights and Responsibilities.
For more information on what is and isn't allowed on Facebook, read the Facebook Community Standards: https://www.facebook.com/communitystandards
Thanks for contacting Facebook,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No cause it over 1,000+ facebook pages like mine and they haven't started deleting them they are still there. I could understand if they was going and checking all pages. As I stated before I reported 2 of them & they reinstated the pages with no problem and those very pages or pages with SOCIAL CLUB NAMES THEY ARE NOT ACTUAL PEOPLE!!! If they need help identifying them I will be more than happy to assist them. Its not right or fair

Initial Business Response /* (1000, 5, 2015/09/16) */
Hi [redacted],
To allow me to assist you further, please provide a screenshot of your debit/credit card statement with these charges as well as the first 6 and last 4 digits of the card number. Also make sure to black out any other sensitive...

information.

Once I receive this information, I'll look into this for you.
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 12, 2015/11/17) */
[redacted]Document Attached[redacted]
As you have requested, here is a picture of the charges from my account statement.
Final Business Response /* (4000, 14, 2015/11/25) */
Hi [redacted],
Unfortunately, we cannot release the information you requested unless you do one of the following:
1. Issue a valid subpoena or court order. You will need to contact your local law enforcement agency or attorney.
2. Submit a notarized affidavit stating that you are victim of identity theft and a copy of a police report. You may visit the Federal Trade Commission website for a sample affidavit (http://www.ftc.gov/bcp/edu/resources/forms/affidavit.pdf). We ask that you notarize the affidavit in lieu of submitting a copy of your government issued photo I.D. If you choose to have your local law enforcement agency or attorney submit these documents on your behalf, please include in the affidavit your consent to Facebook, Inc. in releasing the requested information to your local law enforcement agency or attorney.
Additionally, please be aware that there are situations where we may be unable to retrieve the information that you have requested due to technical limitations. You should contact your local law enforcement agency or attorney and discuss this issue with them. If you decide to pursue legal action, have the attorney or officer contact us at [email protected], and we'll communicate with them regarding the issue. We apologize for any inconvenience this may cause. Facebook will respond to requests if the company believes in good faith that compliance is required by local law and relates to users from the jurisdiction (see http://www.facebook.com/policy.php).
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you...

know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks, The Facebook Team

Complaint: [redacted]I am rejecting this response because:I tried out the suggestions you provided me to no avail. This is because the email I was using then was deactivated by the email provider and I completely forgot the password I had reset. Secondly, that facebook account does not provide the option of using friends' email accounts.
I would kindly suggest that you hide the information on that account[redacted] to be hidden from other facebook users and then delete the account on my behalf since I have absolutely no means of accessing it.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I still have not received an email stating what you need to activate our account. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi [redacted],
Thank you for reaching out to Facebook. We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to your account?Thanks,
[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]
Thanks,
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks,
The Facebook Team