Facebook

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/23) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
You should now have access to your account. We apologize for any inconvenience this may have caused you.
It looks like the issue you experienced was related to a...

security feature called login approvals. Once you turn on login approvals, you'll be asked to enter a special security code each time you try to access your Facebook account from a new computer, mobile phone or tablet. That way, no one can log into your account without a password [redacted] a security code.

To learn more about Login Approvals, please visit our help center: https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 8, 2016/01/08) */
Hi [redacted],
Thank you for bringing this issue to our attention. We are currently looking it.
Regards,
[redacted]
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:-[redacted]Thanks,The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account that is being disabled?Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/09) */
Hi [redacted],
Thanks for contacting Facebook.
It looks like the issue you're experiencing is with an app or game that isn't developed by Facebook. Unfortunately, because apps and games are managed by developers outside of Facebook, we're...

unable to provide you with support. But you can try contacting the developer directly for help.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]
Thanks, 
The Facebook Team

Hi [redacted],Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: Your help center is [redacted] It is specifically designed to prevent users from ever receiving a an ounce of assistance. You are, if you're even a living person, [redacted] ignoring my numerous demands for a person to contact me by instead telling me to contact you. Which, again, I've mentioned dozens of times is literally impossible. Your business is garbage and your employees, if there are any, are worthless. The way you purposefully ignore your users is disgusting. Email or call me with an actual human being that will assist me through recovering my account. [redacted] . Do it now, and stop spitting in the face of people who rely on your platform. Be ashamed of yourself. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: this is an automated response and does not answer any of my previous comments or questions.  I will ask again. How do I turn my Facebook account back on?  You threw me out and it is near impossible to speak to someone.  I am being treated like a digit as opposed to a customer.  This is unfair.  Please let me know how to get my account active again.  This is getting ridiculous.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
Thanks for contacting us. For more information about the most common Facebook Pages issues and your specific issue, please visit the Help Center:
- General information about Pages:...

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Deleting a Page: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Unfortunately, we don't provide direct support for other general Pages questions at this time.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
our problem is that the user that was linked to this page has been deactivated...therefore we can no longer access the old R and R auto group page. we need this page removed and we no longer have access to it. I ask that you please remove it. the emoployee that created this page is no longer employeed by R and R auto group. We have recently created a new page in my name (owner). once again, please remove the old page. I believe it was created in 2012.
Final Business Response /* (4000, 9, 2015/08/11) */
Hi [redacted],
Thank you for your response to Facebook through the Revdex.com. You may be able to claim the existing Page by checking out this Help Center link: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=u2u
If successful, you will become the admin of the Page. However, if you are unable to claim the Page, please check out this Help Center link: https://www.facebook.com/help/intellectual_property/?ref=u2u
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this does not help me because I cant get into the account of the ex-employee who created this business page. I need facebook to stop sending me to links that require me to get back to a personal account to get into our business account. I just need them to remove it. I don't understand what is so difficult about this

Hi [redacted]
The review has been deleted due to it violating our policies.
For more information, please visit the help center:
[redacted]
 
Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi,
Thank you for your email. It looks like you're reporting a Group or a Page. We have special channels available for reporting this issue:
- To report a Group: https://www.facebook.com/help/XXXXXXXXXXXXXXX
- To report a Page:...

https://www.facebook.com/help/XXXXXXXXXXXXXXX
If you are no longer an admin of this Page and you once held that role, it's possible that another admin removed you from your position as an admin of this Page. Unfortunately, we can't make any changes to a Page's administrative privileges. If you think this Page infringes your intellectual property rights, we can look into removing it from Facebook.
- For more information: http://www.facebook.com/help.php?page=439
- To make a claim: http://www.facebook.com/legal/copyright.php
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thank you for contacting the Revdex.com.Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable to issue a refund...

again for purchases made under the same conditions. We apologize for any inconvenience this may cause.When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:[redacted]To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page2) Click "Payments"3) Next to "Payment Methods", click "Manage".You will then be able to edit or remove payment methods from your account.We appreciate your understanding. Please let us know if you have additional questions.Thanks for contacting Facebook,[redacted]Payment Support SpecialistFacebook

Complaint: [redacted]
I am rejecting this response because:first of all, thank you for your reply.Yes I have an open support ticket and I am more than willing to send the needed information but I did not receive any email or any request for information yet and I am still waiting from May 2.what information is requested and where can I send it? I am also willing to send a picture of my passport or ID but I just need to know where to send them. thank you.
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,The Facebook Team

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:Still trying to resolve the issue "[redacted] theirs the link for facebookSincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint:[redacted]I am rejecting this response because:
I made an attempt to resolve this with you and you blocked me from contacting you. You can resolve this matter by accepting my resolution. Exposing a minor to sexually explicit images is a felony charge in all 50 states. Do we need to escalate this further?Sincerely,[redacted]