Facebook

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 8, 2016/01/08) */
Hi [redacted],
Thank you for bringing this issue to our attention. We are currently looking it.
Regards,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/09) */
Hi [redacted],
Thanks for contacting Facebook.
It looks like the issue you're experiencing is with an app or game that isn't developed by Facebook. Unfortunately, because apps and games are managed by developers outside of Facebook, we're...

unable to provide you with support. But you can try contacting the developer directly for help.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook

Complaint: [redacted]I am rejecting this response because:I Have Already Submitted My ID Twice , This issue has still not been resolved and my Facebook Is still locked .Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I've managed to get contact with Facebook help, who have removed the request for funds.however, they did not answer my query as to how this happened and what will be done to stop this happening again (this is the 2nd time this has happened)
Sincerely,
[redacted]

Hello,I have passed this issue to the team that took the action on your Pages and they will re-review that actions taken. We will reach out directly through email if further information is needed to complete the investigation.Thank you,The Facebook Team.

Hi,My name is [redacted], and I'll be helping to guide you through this process and answer any questions you have along the way.Facebook is a community where individuals are asked to use the name they go by in every day life. In order to confirm the name on your Facebook account, we'll have to ask you to...

submit an ID or other identifying documents. The ID or documents should show the name you're confirming, in this case [redacted] and either a photo or date of birth that matches the information on your profile. If you don't have a government-issued ID with the name you're confirming, I'd recommend taking a look at the Help Center article below to see the full list of other documents we can use (ex: membership cards, piece of mail):[redacted]Feel free to cover up any personal information we don't need to confirm your identity (ex: address, Social Security number). We'll just need to see the name and photo or name and date of birth that matches the information on your Facebook account. Please do not reply to this email with your documents; I've sent another email to you directly from Facebook that you can reply to directly. Thanks for working with me to get this sorted out, and please let me know if you have any specific questions. Best,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi,
Thank you for your email. It looks like you're reporting a Group or a Page. We have special channels available for reporting this issue:
- To report a Group: https://www.facebook.com/help/XXXXXXXXXXXXXXX
- To report a Page:...

https://www.facebook.com/help/XXXXXXXXXXXXXXX
If you are no longer an admin of this Page and you once held that role, it's possible that another admin removed you from your position as an admin of this Page. Unfortunately, we can't make any changes to a Page's administrative privileges. If you think this Page infringes your intellectual property rights, we can look into removing it from Facebook.
- For more information: http://www.facebook.com/help.php?page=439
- To make a claim: http://www.facebook.com/legal/copyright.php
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:first of all, thank you for your reply.Yes I have an open support ticket and I am more than willing to send the needed information but I did not receive any email or any request for information yet and I am still waiting from May 2.what information is requested and where can I send it? I am also willing to send a picture of my passport or ID but I just need to know where to send them. thank you.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Your help center is [redacted] It is specifically designed to prevent users from ever receiving a an ounce of assistance. You are, if you're even a living person, [redacted] ignoring my numerous demands for a person to contact me by instead telling me to contact you. Which, again, I've mentioned dozens of times is literally impossible. Your business is garbage and your employees, if there are any, are worthless. The way you purposefully ignore your users is disgusting. Email or call me with an actual human being that will assist me through recovering my account. [redacted] . Do it now, and stop spitting in the face of people who rely on your platform. Be ashamed of yourself. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/07) */
Hi [redacted],
Thanks for writing in. We have received and reviewed your inquiry regarding the Skagit Selling Auction Style Page at https://www.facebook.com/groups/XXXXXXXXXXXXXXX?_rdr=p&source=typeahead&...⇄ Facebook is not...

in a position to resolve disputes with respect to a Facebook group. Groups are designed to provide a place for small groups of people to talk about shared interests. They are never the official voice or representative of an organization or individual, and cannot be authorized or unauthorized.
To learn more about groups, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Hi [redacted]
The review has been deleted due to it violating our policies.
For more information, please visit the help center:
[redacted]
 
Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
Thanks for contacting us. For more information about the most common Facebook Pages issues and your specific issue, please visit the Help Center:
- General information about Pages:...

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Deleting a Page: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Unfortunately, we don't provide direct support for other general Pages questions at this time.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
our problem is that the user that was linked to this page has been deactivated...therefore we can no longer access the old R and R auto group page. we need this page removed and we no longer have access to it. I ask that you please remove it. the emoployee that created this page is no longer employeed by R and R auto group. We have recently created a new page in my name (owner). once again, please remove the old page. I believe it was created in 2012.
Final Business Response /* (4000, 9, 2015/08/11) */
Hi [redacted],
Thank you for your response to Facebook through the Revdex.com. You may be able to claim the existing Page by checking out this Help Center link: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=u2u
If successful, you will become the admin of the Page. However, if you are unable to claim the Page, please check out this Help Center link: https://www.facebook.com/help/intellectual_property/?ref=u2u
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this does not help me because I cant get into the account of the ex-employee who created this business page. I need facebook to stop sending me to links that require me to get back to a personal account to get into our business account. I just need them to remove it. I don't understand what is so difficult about this

Hi [redacted],Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error:[redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/27) */
Hi [redacted],
This seems to have been done in error. This block as now been lifted.
We apologize for the inconvenience.
[redacted],
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/11/18) */
Hi [redacted],
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet...

been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Do Not Accept this because it is not a clear Answer to Why I was Banned/Kicked off Facebook that I was looking for and [redacted] say that The Facebook Team will not Reactivate my Account for any reason, Ok I did see pages that violate Facebook's Statement of Rights and Responsibilities but I was raised to Mind My Own bussiness and and leave other people's stuff alone so I did not report it.
Final Business Response /* (4000, 9, 2014/11/26) */
Hi [redacted],
Unfortunately, we cannot provide any additional information about why your account was disabled.
For more information on Facebook's policies, please visit the Help Center: https://www.facebook.com/help
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this Proposed Resolution because The Facebook Team will not Reinstate my Personal Facebook Account: http://www.facebook.com/[redacted].J.[redacted] and will not let me know why my Personal Facebook Account was Disabled and have not yet let me know if I can make a New Personal Facebook Account or not. I Lost all my Photos cause most likely The Facebook Team Deleted them and I can't get the money back that I paid for the Games: SimCity Social, Bejeweled Blitz on Facebook. When an Account is Disabled you should at least send a Link to the Persons E-Mail that contains all their Data, Photos, Videos, Contacts.

Complaint:[redacted]I am rejecting this response because:
I made an attempt to resolve this with you and you blocked me from contacting you. You can resolve this matter by accepting my resolution. Exposing a minor to sexually explicit images is a felony charge in all 50 states. Do we need to escalate this further?Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi [redacted],
It looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be...

lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
View updates from your Support Inbox: https://fb.me/[redacted]
Thanks,
[redacted]
Community Operations
Facebook