Facebook

Here is a link to my personal account, as well as the page I cannot access. Thank you for your time.
[redacted]
 
Best,
[redacted]

Initial Business Response /* (1000, 5, 2015/03/01) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 12, 2014/12/10) */
Hi [redacted],
Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 14, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already deleted this account. It will not remove itself, please take the time to actually "do something" and delete the account for me. The account will not delete.
I will log back in, and video record this event time logged, and you better hope that for your sake Facebook, the [redacted] thing deletes. I don't care for whatever reason the account will not delete, you will be sued.
Thanks [redacted] for doing something.. I might not be able to get 1 billion dollars on my own, but an advertised class action lawsuit can. Lets not do 1 billion dollars, lets go for the whole thing.. Please delete the account. Please tell me why the account will not delete.
I specifically "deleted the account" I did not deactivate the account. I went to the page that says "delete account" and it was deleted. Yet, it wont let me delete the account, and years later the account is still there.
Even if law enforcement has something to do with it, the account should delete when requested.
Please mail me your entire archive on "ALL" the data that shows the requests for deletion.
We are going to figure this thing out [redacted], we will get this taken care of together.
It would be easier, if you would just log in, and delete the account. Why can't you log in and delete the account, when a consumer, and account holder is saying that the account wont delete [redacted]? Why cant you do this? How do I talk to a live person about my concerns at Facebook?
Does your company do anything for account holders other than direct them to a self help page? What do you do when people have concerns, and problems with your site, and they need technical support [redacted]? What do I do as a consumer to get this issue resolved, when Facebook does not give access to technical support?
You mean to tell me that you do not offer the consumers the ability to be in control of their data on your site? "Their data" Please tell me how to get live technical support, and help regarding "my data" on your site.
Also, let this represent my request for all the data, which shows attempted account deletions.
I want the logs that will show the requests for account deletions on this account time stamped, NOT my archive. I want ALL the data which shows requests for account deletion. I do NOT want a copy of my Archive.
Please mail this information to:
[redacted] St [redacted]
[redacted] XXXXX.
I'm giving you a fair warning here. Unless the owner wants to go down in history for losing his loot, by paying money to every Facebook user, and past user, and having advertised negative publicity, just delete the account for me.
Just actually go to a computer, log in, and send me a statement that says. Were sorry for this inconvenience, we have deleted the account for you. That's how company's take care of the consumer. Why don't you take care of the technical issues that people have on your site?
You mean to tell me that people are placing their lives on Facebook, personal messages, images, etc. Yet, there is nothing other than a Self Help Page? What do you do when the consumer has technical problems with your site Gwen? Who do you call when the error is on Facebooks end, and not the consumers???
Do you ever fix technical issues for the consumer, or are they faced without the right to be in control of their data, with know-one at Facebook to help them????? Ohhhhhh.... I know there's a good lawsuit brewing here...
Thank you... I just know that you will actually do something about this Gwen. You will direct me to the self help page regarding your companies technical problems, that are only fixable from your end.
This constitutes a settlement for everyone who has ever been on Facebook. You are keeping people from being in control of their own data, and this is not what your terms and conditions are saying their rights are????
Who will [redacted] Zacherie be without his billions? Will anyone even care??? No. It's just going to be an entry in Wikipedia that my grandchildren will visit for their history projects, and some other company will produce a product like Facebook, with technical support.
Revdex.com, it doesn't take a rocket scientist to figure out that "Gwen" is not going to take care of the technical problems at Facebook.
Is there anything that "I as a consumer" can do about this through the Revdex.com? Please send me this information.
Thank you...
Final Business Response /* (4000, 17, 2014/12/23) */
Hi [redacted],
We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: https://www.facebook.com/help/suggestions

You can access your data on Facebook in several ways. First, you can access your personal data from your account (ex: on your timeline or in your activity log). Second, we provide a tool that allows you to download a copy of your account data. This tool is available from the Account Settings page.
For more information, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
To learn more about your data on Facebook, please read the Data Use Policy: https://www.facebook.com/about/privacy/
This policy describes:
Categories of data being processed by Facebook
Personal data that Facebook receives from Facebook members
Sources of this info, if known
Reasons for processing this data
Recipients or categories of recipients to whom Facebook members' personal data may be disclosed
To access the self-service download tool from your account:
1. Click the account menu at the top right of any Facebook page
2. Choose Account Settings
3. Click the link at the bottom of the page "Download a copy of your Facebook data"
Note: We have several measures in place to ensure the security of your information, and will require you to confirm your identity to complete the process and access your account information.
Your downloaded file may contain sensitive information. You should keep it secure and take precautions when storing, sending or uploading it to any other services.
You can also access the personal data held in your timeline any time by logging into Facebook.
If you can't access your account or don't have an account, please follow the link below to complete a form and request your data:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
You may be required to provide additional information to authenticate your identity.
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 19, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has nothing to do with my complaint. This appears to be a computer generated response from a virtual program.
The question is....
"What do you do when your account that you deleted, wont delete???"
"You don't do [redacted]", because there isn't any technical support, or anyone to contact.
I get that customer service and technical support are costly, but when someone makes the effort to contact the Revdex.com, and [redacted] can't even personally acknowledge a complaint against his company...
There's really something wrong with this... Now watch...
I'm going to get a response from a computer generated bot [redacted] telling me that "Facebook does not charge an additional fee for background images!!!"
We could have predicted that one. To the Revdex.com these are long responses, but they do not address the concerns of the complaint.
This is [redacted]..
I'm going to publish this for the world to see...

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password[redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:  They did not say anything other than blah, blah, blah.  They did not admit blame.  They did not say they would give me a refund for advertising that I never wanted to pay for to begin with.  And they still have not taken down a website when I am no longer an Agent at [redacted]. Their response is totally disrespectful.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: the Help Center does not offer proper support. Please remove the slanderous reviews from our business page. Sincerely,[redacted]

Complaint: [redacted]Dear Sir/Madam,
 
Thanks for your response. Unfortunately, this kind of reply does not help my claim. As you may have seen in the previous messages I've sent, I assure you I'm now well versed with your help knowledge-base. I would appreciate a response relevant to my complaint at hand.
[redacted]

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue:...

[redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because: these are the games that Facebook plays, I have a mailchimp account that goes through facebook to advertise and instagram which facebook owns also. Here is the message I recieved from there technology person 
[redacted] (MailChimp) 
Jun 19, 6:05 AM EDT 
Hello [redacted] Thank you for contacting MailChimp Support. I understand that your Facebook ad was rejected and you would like more details as to why. I'm happy to provide you any information I have access to regarding this situation. Facebook has quite the list of reasons they will not accept an ad. Taking a look at your account I can see that Facebook did not approve this specific ad because the subject matter is promoting something that isn't allowed on Facebook. That is all of the information they have given us. I definitely understand why you would want more detail but we're limited in that as Facebook is the decision maker in this process. You can find Facebook's Advertising Policies here: [redacted] The above article does mention that you can appeal the decision but I would advise against that. Instead I would look into the exact reason it may have been rejected and amend your next ad accordingly. The process is much quicker this way. I definitely want to do all that I can to assist you. If you have any additional questions on the MailChimp end of things please reach back out or join us in Live Chats. We are here to help.
This is a M/O of Facebook. I am loosing business because of how they are targeting me for some reason. I have never had issue before but took pictures of ads where they were approved and distributed, charged me for them and then all the sudden it said on the ad it was disapproved. Again they are playing games and the Revdex.com should do what they can to stop them and have them refund me my 2,505.00 that I have spent on my ads, because I am losing business by arguing with them constantly for targeting my account for whatever weird reason they have.
 
Sincerely,
[redacted]

Hi,Thanks for contacting us. It looks like you're having a problem logging in. To get help with login issues or learn about what you can do if you think that your account has been compromised, visit the Help Center:[redacted]
Thanks, 
The Facebook Team

Once before.. a month or two earlier I complained with Revdex.com about Facebook Advertising "[redacted]" without my consent.  They sent a blah, blah, blah response the first time then, before finally giving me a Real response and not an automated response. Again Facebook is advertising for "[redacted]" page, when I am no longer with [redacted].  Its extremely embarrassing and humiliating that they continue to advertise on a page that I have asked them to "Take Down".I never authorized or wanted any of the advertising that they are "supposedly" doing.  I have never even seen the advertisement, so I don't know that they are actually advertising either. Again I want a full refund for all of the advertising and again I want them to take it down.

Initial Business Response /* (1000, 5, 2015/05/11) */
Hi [redacted],
I apologize for any inconvenience but we can't find any charges in the amount of $28 that you're referring to. Please note that you have had no ad charges accrued since 2011. Since you failed to clear your outstanding balance from...

the campaign linked below, you ad account was not able to run ad campaigns. I went ahead and cleared your outstanding balance for the confusion. Your ad account has also been reactivated.
https://www.facebook.com/ads/manage/home/?account_id=XXXXXXXXXXXXXXX
Please let me know if you have any questions.
Thanks,
[redacted]
Ads Payments
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the clearing that is fine thank you but my account for [redacted]@live.com still remains blocked I tried to put it under my partners name [redacted] but it won't allow it so until that is fixed I don't consider my issue resolved
Final Business Response /* (4000, 14, 2015/06/08) */
Hi,
As previously explained, we can't give you access to this account or continue with your request because you haven't sent a form of ID that we can use to verify your identity. Once we've received your ID and can verify your identity, we can help with this request.
We accept the following types of documentation:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX/?ref=cr
If your timeline doesn't represent you as an individual person we can help you convert the profile to a Facebook Page. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
If you do not want to submit an ID and would like to complete the Page conversion, please reply to the copy of this email that was sent from Facebook.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
View updates from your support dashboard: https://[redacted]

Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 16, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm a drag queen I use a stage name I don't have an id so is it discrimination from Facebook should I contact an attorney

Complaint: [redacted]Rejecting because I already tried the "Help Center" to no avail. I'm attaching a copy of my ID.
My email address assigned to FB: [redacted] (I cannot find my profile link, as FB won't let me get so far.)
My son's profile link: [redacted]
My other son's profile link: [redacted]
 
P.S.: I also tried to upload my ID through FB's own "Upload an ID with a picture", however my profile picture is that of my son,[redacted] (profile linked above). I'd really appreciate a solution, as I've been waiting since weeks.Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- My email or phone number is attached to someone else’s account: [redacted]
Thanks, 
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com regarding your page issue. We've reviewed your report and it looks like this is no longer an issue, it seems your location has been updated to reflect location in the United States. Sorry for any inconvenience this has...

caused.Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Reclamação: [redacted] estou rejeitando essa resposta porque:  The answer is unsatisfactory dear[redacted] the link is yourselves to know:[redacted]But for clarity I will attach the screen print of my account: [redacted] and the print of the facebook screen input too, and please note that I continue to receive notifications from my facebook hotmail account and I can not access it , You just check who blocked? because? And to release the account so that I can access and use it, that's all I want, the help center of you is bad and does not add to anything, Brazil does not exist and can not be found.What I want and have already asked and asked is the release of the account the release of my access, this and only this.[redacted]Atenciosamente, [redacted]