Facebook

Complaint: [redacted]I am rejecting this response because:Sincerely,
Complaint Details
Over the past several months, I have slowly come to realize that I am the victim of a hacker or hackers, who have not only invaded my private e-mail accounts, but have also, somehow, created numerous fictitious Facebook accounts using my name, or a variation of my name and likeness. Last week, my husband and I decided to close our "REAL" Facebook accounts, with me wanting to open a new account so that I could continue to play my games, so I did just that, or so I thought. I created a new account, using my cell phone number and not an e-mail address, and then added a photo and filled in some profile information, making sure to secure the account by making things visible to "Only Me", or when that option was not available, the "Friends Only" option. I then went on to send Facebook a message asking them to not lock this account, that I was only using it for game purposes, and then I began to play games. At one point, I logged out and when I tried to log back in, I received the following on screen message... "Upload A Photo Of Yourself Please upload a photo of yourself which clearly shows your face. When you send us a photo, we'll check it and then permanently delete it from our servers." I tried doing this, but this link does not work at all, and only caused me more frustration in the process, and something truly needs to be done to allow me access to this new account.
Desired Outcome/Settlement
Desired Settlement: Other (requires explanation)My desired resolution would be to have Facebook unlock my new and most recent account without me having to send them a picture of my ID, as this feature never works, as explained above. I would also like someone from Facebook to contact me, via e-mail, to confirm that this has been done.[redacted]

Initial Business Response /* (1000, 5, 2016/01/06) */
Hi [redacted],
Thanks for contacting Revdex.com. We appreciate the time you took to write us.

To get you the best answer as quickly as possible, please follow the instructions in our Payments Support Center:
...


http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because, as I have informed Facebook in my original complaint, I do not and never have had a Facebook account. The "Payment Support Specialist" advises me to go to www.facebook.com/help/contact, but when I do, it requires a facebook account to proceed. I do not want a Facebook account. Only 3 of the 4 fraudulent charges have been reversed. The largest fraudulent charge still has not been reversed and I still cannot contact Facebook by phone or email to get them to resolve this. Revdex.com, please help.
Final Business Response /* (4000, 9, 2016/01/20) */
Hi [redacted],
Since you do not have a Facebook account, can you please send in a copy of your credit card statement that displays these charges via the Revdex.com portal?
Once we receive this information, we can investigate the charges to make sure they're all handled.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/07) */
Hi [redacted],
Thanks for verifying your identity. We've unlocked your account, and you should now be able to log back in. We're sorry for the inconvenience.
If you have any problems getting back into your account, please let us know.
View...

updates from your support dashboard: [redacted]
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/12/17) */
Hi [redacted],
We'd like to help, but need a little more information first. Please describe the problem you're experiencing with Facebook in as much detail as possible, and include any relevant web addresses (URLs).
The more detailed you can...

be, the easier it will be for us to assist with this issue as soon as possible.

Thanks,
[redacted]
The Facebook Team

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/08) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. While we appreciate your sending a photo of your ID, before we can unlock your account, we also need to verify your business or organization. We have yet to receive a business...

document that we can accept.
Please reply to this email and attach a copy of your certificate of incorporation or any other proof of the legitimacy of your business or organization, such as a:
- Utility bill
- Local business license (issued by your city, county, state, etc.)
- Tax filing
- Certificate of Formation (for a partnership)
- Articles of Incorporation (for a corporation)
If you're not an official business and can't provide the one of the documents listed above, you can also send a copy of:

- Your student ID
- A club/association membership ID
- A trade association ID
- Any other official ID that shows association with the organization
Please note that we won't be able to assist with your request unless you send the requested business documents to Facebook.


Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a lie from facebook, I have sent articles of incorporation for my company here in there response they say they have not recieved its absolutely false. Also I sent 3 years of IRS TAX FILINGS so again facebook is lying I have all the email attachments.
Final Business Response /* (4000, 9, 2015/10/15) */
Hi [redacted],
Thanks for replying to Facebook through the Revdex.com. It looks like the document you sent either doesn't match the account's info or isn't on our list of acceptable proof of business documents. We can't give you access to the account or take any further action until we receive acceptable documentation.
Documents we accept include:
- Utility bill
- Local business license (issued by your city, county, state, etc.)
- Tax filing
- Certificate of Formation (for a partnership)
- Articles of Incorporation (for a corporation)
Documents we don't accept include:
- Images of logos
- Business cards
- Newspaper clippings
- Any document that is publicly available
Keep in mind that if your Page doesn't represent an official business, you can send a copy of:

- Your student ID
- A club/association membership ID
- A trade association ID
- Any other official ID that shows association with the organization
The account is now locked, which means no one will be able to log into it without verifying ownership of the account. While the account is locked, it won't be visible on Facebook or appear in search. We're sorry for any inconvenience this causes.
Thanks for contacting Facebook through the Revdex.com,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again this shows the same level of incompetency or language barrier, whoever is responding from facebook keep on saying the same thing........over and over again, facebook says that acceptable documents are tax filings and articles of incorporation, I have sent those 3 times and Im including an attachment again here, this has gone on for more than 8 months, facebook has very poor customer service and the responses they keep sending doesnt make any sense, at this time in addtion to a request of my account being restored, I also am now seeking damages from lack of usage for $50,000.00

Complaint: [redacted]
I am rejecting this response because: I've managed to get contact with Facebook help, who have removed the request for funds.however, they did not answer my query as to how this happened and what will be done to stop this happening again (this is the 2nd time this has happened)
Sincerely,
[redacted]

Hi [redacted]
Thanks for contacting us. It looks like you're reporting that your email address is associated with an existing Facebook account that doesn't belong to you. To get help removing your email from someone else's account, please follow the link below:[redacted]
Thanks,
[redacted]
The Facebook Team

I lost my account because of the name. I have sent my ID's photo to prove it, but it have been over a month and there is still no response

Complaint: [redacted]I am rejecting this response because:I Have Already Submitted My ID Twice , This issue has still not been resolved and my Facebook Is still locked .Sincerely,[redacted]

Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Thank you for contacting Facebook through the Revdex.com. If you are wanting to verify your Business Page with a Gray Verification Badge, please follow the instructions from this Help Center Article:[redacted]Currently is it not possible to request or purchase a Blue...

Verification Badge, but you can still let your audience know that this is your authentic Page by connecting your Instagram account or Official Website.Thanks,The Facebook Team

Hello,I have passed this issue to the team that took the action on your Pages and they will re-review that actions taken. We will reach out directly through email if further information is needed to complete the investigation.Thank you,The Facebook Team.

Initial Business Response /* (1000, 6, 2015/03/10) */
Hi,
We've investigated this issue, and it looks like the problem you were experiencing with your Facebook account has now been resolved. If you're still experiencing any problems with your Facebook account, please reply to this email with...

details on what you're experiencing so that we can assist you.
If you have any other questions about Facebook, visit the Help Center:
http://www.facebook.com/help
Thanks,
Flynn
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This had nothing to do wirh my Facebook account. There was a hate site made on me that is not with my account.

Initial Business Response /* (1000, 5, 2015/06/18) */
Hi [redacted],
Here is a link to our Help Center FAQ discussing photo tagging, https://www.facebook.com/help/XXXXXXXXXXXXXXX. If you have additional functionality questions about photo tagging, please check out the Help Center. Additionally, you...

can edit your privacy settings here, https://www.facebook.com/help/XXXXXXXXXXXXXXX.
Thank you,
[redacted]
Community Operations
Facebook

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/02/12) */
Hi [redacted],
I am so sorry to hear about this experience. Please know that Facebook would never reach out to you through Facebook messaging or phone calls, only through notifications and banners on your newsfeed. I've tried to take down all of...

these accounts, as they are all fake, bad users. Please let me know if you have any more questions.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  I have sent DOC's and been to the help center many times, I need this resolved ASAPI need a contact name and number at FB to resolve this, the help center is not able to assist me at this time

Hi [redacted]Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team