Facebook

Complaint: [redacted]I am rejecting this response because:
 
Facebook requested that I upload my ID.  I have done so many times.  My account is enabled again after a few days wait and then after a few hours they disable it again.  I really need to talk to a Facebook technician who has the expertise and ability to solve this problem.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/12) */
Hi [redacted],
I am so sorry to hear about this experience. Please know that Facebook would never reach out to you through Facebook messaging or phone calls, only through notifications and banners on your newsfeed. I've tried to take down all of...

these accounts, as they are all fake, bad users. Please let me know if you have any more questions.
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account that is being disabled?Thanks,
[redacted]The Facebook Team

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  I have sent DOC's and been to the help center many times, I need this resolved ASAPI need a contact name and number at FB to resolve this, the help center is not able to assist me at this time

Initial Business Response /* (1000, 5, 2015/10/08) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. While we appreciate your sending a photo of your ID, before we can unlock your account, we also need to verify your business or organization. We have yet to receive a business...

document that we can accept.
Please reply to this email and attach a copy of your certificate of incorporation or any other proof of the legitimacy of your business or organization, such as a:
- Utility bill
- Local business license (issued by your city, county, state, etc.)
- Tax filing
- Certificate of Formation (for a partnership)
- Articles of Incorporation (for a corporation)
If you're not an official business and can't provide the one of the documents listed above, you can also send a copy of:

- Your student ID
- A club/association membership ID
- A trade association ID
- Any other official ID that shows association with the organization
Please note that we won't be able to assist with your request unless you send the requested business documents to Facebook.


Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a lie from facebook, I have sent articles of incorporation for my company here in there response they say they have not recieved its absolutely false. Also I sent 3 years of IRS TAX FILINGS so again facebook is lying I have all the email attachments.
Final Business Response /* (4000, 9, 2015/10/15) */
Hi [redacted],
Thanks for replying to Facebook through the Revdex.com. It looks like the document you sent either doesn't match the account's info or isn't on our list of acceptable proof of business documents. We can't give you access to the account or take any further action until we receive acceptable documentation.
Documents we accept include:
- Utility bill
- Local business license (issued by your city, county, state, etc.)
- Tax filing
- Certificate of Formation (for a partnership)
- Articles of Incorporation (for a corporation)
Documents we don't accept include:
- Images of logos
- Business cards
- Newspaper clippings
- Any document that is publicly available
Keep in mind that if your Page doesn't represent an official business, you can send a copy of:

- Your student ID
- A club/association membership ID
- A trade association ID
- Any other official ID that shows association with the organization
The account is now locked, which means no one will be able to log into it without verifying ownership of the account. While the account is locked, it won't be visible on Facebook or appear in search. We're sorry for any inconvenience this causes.
Thanks for contacting Facebook through the Revdex.com,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again this shows the same level of incompetency or language barrier, whoever is responding from facebook keep on saying the same thing........over and over again, facebook says that acceptable documents are tax filings and articles of incorporation, I have sent those 3 times and Im including an attachment again here, this has gone on for more than 8 months, facebook has very poor customer service and the responses they keep sending doesnt make any sense, at this time in addtion to a request of my account being restored, I also am now seeking damages from lack of usage for $50,000.00

Hi [redacted]Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/23) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
You should now have access to your account. We apologize for any inconvenience this may have caused you.
It looks like the issue you experienced was related to a...

security feature called login approvals. Once you turn on login approvals, you'll be asked to enter a special security code each time you try to access your Facebook account from a new computer, mobile phone or tablet. That way, no one can log into your account without a password [redacted] a security code.

To learn more about Login Approvals, please visit our help center: https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team

I lost my account because of the name. I have sent my ID's photo to prove it, but it have been over a month and there is still no response

Initial Business Response /* (1000, 5, 2015/06/18) */
Hi [redacted],
Here is a link to our Help Center FAQ discussing photo tagging, https://www.facebook.com/help/XXXXXXXXXXXXXXX. If you have additional functionality questions about photo tagging, please check out the Help Center. Additionally, you...

can edit your privacy settings here, https://www.facebook.com/help/XXXXXXXXXXXXXXX.
Thank you,
[redacted]
Community Operations
Facebook

Thank you for contacting Facebook through the Revdex.com. If you are wanting to verify your Business Page with a Gray Verification Badge, please follow the instructions from this Help Center Article:[redacted]Currently is it not possible to request or purchase a Blue...

Verification Badge, but you can still let your audience know that this is your authentic Page by connecting your Instagram account or Official Website.Thanks,The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:-[redacted]Thanks,The Facebook Team

Hi [redacted]
Thanks for contacting us. It looks like you're reporting that your email address is associated with an existing Facebook account that doesn't belong to you. To get help removing your email from someone else's account, please follow the link below:[redacted]
Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/07) */
Hi [redacted],
Thanks for verifying your identity. We've unlocked your account, and you should now be able to log back in. We're sorry for the inconvenience.
If you have any problems getting back into your account, please let us know.
View...

updates from your support dashboard: [redacted]
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 6, 2015/03/10) */
Hi,
We've investigated this issue, and it looks like the problem you were experiencing with your Facebook account has now been resolved. If you're still experiencing any problems with your Facebook account, please reply to this email with...

details on what you're experiencing so that we can assist you.
If you have any other questions about Facebook, visit the Help Center:
http://www.facebook.com/help
Thanks,
Flynn
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This had nothing to do wirh my Facebook account. There was a hate site made on me that is not with my account.

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/17) */
Hi [redacted],
We'd like to help, but need a little more information first. Please describe the problem you're experiencing with Facebook in as much detail as possible, and include any relevant web addresses (URLs).
The more detailed you can...

be, the easier it will be for us to assist with this issue as soon as possible.

Thanks,
[redacted]
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]
Thanks, 
The Facebook Team