Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to...

provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook account:** [redacted]Thanks,The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for your response. We’re sorry to hear that you’re still having trouble logging into Facebook. To make sure that we can get you the help you need, please follow the link below:[redacted]Please keep in mind that we won't be able to respond to any...

additional questions here.Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because:
Thank you for your response, [redacted] I appreciate it.
So, I don't understand why I need to go to the links since access to my personal and company profile are being denied on a company device. Downloading and/or purchasing ANYTHING that is not permitted. 
Please fix this issue ASAP. Your error message stated something was wrong with my device and that I needed to use/purchase YOUR software to fix it. Had it been a more generic message about the same issue, I would have not contacted Facebook support (whom I've not heard from), I would have sought support from my IT department.
So, I'm being denied access, on this device, on your end, not on mine.
All OTHER devices on which I access Facebook are fine.  
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Hi,
 
I've received...

exactly the same message last time, it's a copy paste...
Same person, Eliot, that never, ever, sent me an email nor fixed the issue in the last 3 months.
Can I get at least a direct confirmation email from Facebook, that would gave me a contact I can email back in case they "accidentally" forget to adress my issue?
I can understand that the Revdex.com is receiving a lot of complaints directed to them, but this is a really serious inquiry that I can't solve myself, the best would be to have a phone contact with them
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/10/09) */
Hi [redacted],
Thanks for your message. It looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you...

secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this doesnt help me I no longer have access to the account in questioned so I cant secure it I need help getting back into my account someone stole it and changed all my info they changed my email, password, name, everything...ive tried everything to get back on but was unsuccessful I first emailed facebook years ago when this first happen and was told to upload my state I.D. which I did and no one responded back to me after that I been email facebook for years with no response back ive also tried clicking forgot password but the person is using an email I dont have access to ive tried clicking I dont have access to that email but it tells me to try to get access to the email please help I want my account back
Final Business Response /* (4000, 9, 2014/10/15) */
Hi [redacted],
Thanks for your message. As previously stated, it looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PLEASE READ FULLY!!
Your not reading what im writing, im not writing just ro write im writing in full detail of what happen and all you are doing is just seeing the word hacked and giving me a link to secure my accoint which is useless to me because I cannot access the account I CANNOT SIGN INTO THE ACCOUNT because it was STOLEN from me someone CHANGED ALL MY INFORMATION so I cannot go onto the account to secure it I tried forgot password and did not help

Complaint: [redacted]I am rejecting this response because: the issue is not that my content was removed, but that my account was disabled because of alleged intellectual property violations. I have been demanding over and over again that I be provided with whomever filed the complaint and why posting my own text and pictures constitutes this type of violation.  I listed a soccer jersey for sale on a site devoted to jersey sales.  There was NO violation, but your company refuses to respond with any detailed findings from an investigation inot the matter.  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi [redacted],
Thanks for letting us know about this issue. It appears that limits were placed on your account after we detected unusual activity usually associated with malicious scripts.
Upon receiving your appeal, we have removed the...

restrictions from your page. We strongly recommend that you run a virus scan on your computer to help make sure it's clean of malicious scripts and browser extensions. Please note that we may put more restrictions on your account if there are indications of spammy behavior related to malicious scripts installed on your computer.

Please visit our Help Center to learn more about malware:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/.
Thanks,
The Facebook team
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
Obviously, I can't provide a specific facebook url because that requires logging in. Since I deleted my account, I can't log in. Therefore, I need you to follow my previous request and goggle my facebook name, [redacted]. Here it is
[redacted]
As you can see, there are facebook urls that link my facebook name with group pages. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
Hi [redacted],
Thanks for contacting the Revdex.com.
To allow me to assist you further and verify information, please provide a screenshot of your credit card statement that shows that you own the card that you previously added to your account as...

well as the first 6 and last 4 digits of that card number.
Please black out any other sensitive information. Once I receive this information I'll be able to look into these charges.
Thanks,
[redacted]
Risk Management
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hello
[redacted] from Risk Management of Facebook ask me to send the screen shot of my credit card statement. what e mail adress I can send this screen shoot?
what I used was a debit card not credit card
please note I am now in UAE but This American debit card has Turkey billing adress. when I wanted to purchase first time I was in [redacted]
first 6 number of he card XXXXXX
last X XXXX
I will keep the issue open until my issue solved.
I am sending the screen shot of my debit card statement from facebook disabled account help. before I send my passport [redacted] I can pay with other credit card instead of the debit card.

Final Business Response /* (4000, 9, 2015/09/04) */
Hi [redacted],
Thank you for your patience.
Based on the information you provided, we have concluded the review of your account. You can now access your account normally. We apologize for any inconvenience this may have caused.
Please note that your ad campaign is currently paused. You can resume your ads from the Ads Manager page by clicking the link below:
http://www.facebook.com/ads/manage
Just click the "edit" link next to the campaign status and make sure that it is active. You should then be able to resume the individual ads within that campaign. Let me know if you have any further questions.
Thanks,
[redacted]
Risk Management
Facebook

Complaint: [redacted]
Dear Facebook,
I have gained access to my account.  However, you have not responded to issue #2 in my complaint.  It is very important to me.  Please advise on this matter, thank you.

Hi [redacted],Thank you for submitting your complaint to our attention. We have now secured your name on your profile. Thank you,The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com.
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook[redacted]/help/contact/326520857454699...


A Facebook representative will then be able to fully investigate your account.
[redacted]
[redacted]
Payment Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because I have explained to them numerous times that I did not authorize this charges and theit only response to me is vague automated nonsense. They still have yet to tell me how they obtained my card information.
Final Business Response /* (4000, 9, 2016/01/20) */
Hi [redacted],
[redacted]
I have reviewed the account associated with the e-mail address [redacted] and there are no charges or correspondence with Facebook in regard to this account. If you have used a different account or this e-mail address is incorrect please write back in and provide the email address associated with your Facebook Account as well as the first 6 and last 4 digits associated with the card that these charges appear on. Also please attach a screenshot of the billing statement showing these charges, please blackout any sensitive information.
Thank you
[redacted]
Payment Support Specialist
Final Consumer Response /* (4200, 11, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their proposed resolution because they refuse to acknowledge the fact that my information was used fraudulently and that I did not enter my visa card number, nor did I participate in any ad purchasing. I've explained this to them time and again and receive the same automated responses from them. I did however receive a screenshot from a support representative. All I am asking for is to have my hard earned money refunded to me as I have not agreed to allow Facebook to deduct it from my bank account or my debit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I can;t login with email address even when I get a new one it says that the email address I use is not my personal account email address even though it is - it's because I used showmethemovies as an email login that the system rejects it therefore I will never be able to login with this email address no matter how many password resets I get - I have also contacted facebook on numerous occassions about this particular topic over the last week to no avail.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:there is no reason I am being asked for an ID  Facebook is just targeting certain account on a political basesSincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
 
Facebook needs to kick off [redacted], spammers, and scammers, because facebook unfortunately is still full of that. Facebook should be meant to unite people with common interests, ambitions, and people hat get along. The kind of people I mention earlier need to be filtered out!Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For Facebook:These are the ID of blocked Pages. I know all yours Condition and Terms for page, cause i've worked with official account for many years. But I know that a segnalation reviewed from USA for a normal content can generate a miscreading. However, these two pages represent quality, quality engagement and also pursued cultural and beneficial initiatives.ID [redacted]ID [redacted]
Sincerely,
[redacted]