FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this causedAfter reviewing this complaint along with our notation history we show that our customer purchased that Garmin Nuvi
2555LMT-R (Factory Serviced) on 6/**/and it was successfully delivered We have no further communication with our customer until 11/**/when our customer contacted us to state that the GPS did not seem to have the pre-loaded Traffic updates *** *** was emailed directions to have the item returned to us for inspection and consequent exchange - despite our 30Days Return Period - as we show the correct item was shipped out via our internal Package Slip Also, one of our Department Supervisors attempted to contact our customer but was not able to speak with ** *** directly inorder to gain more information on the unit received.We here are the *** pride ourselves in excellent Customer Service and show that prior to this complaint we were working with ** *** to ensure that he remains one of our Satisfied Customers and will continue to work with our customer We eagerly await the return of the item as directed on 11/**/If you would like to speak with us directly or have additional questions please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department / ***

Revdex.com:At this time, my complaint, ID *** regarding FactoryOutletStore.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vendor states that I was issued a Return Tag in order to return the erroneous shipment That is true What it doesn't state is that they still wanted me to pay a 15% restocking fee and the shipping for an order that was completely wrong I placed calls with their customer service department at 4:pm, 4:pm, and 5:pm (all CST) in an attempt to reach a supervisor to try to resolve the issue but was told I could not be forwarded to a supervisor and was "promised" that one would contact me on the *** of October The 2nd operator (Max) finally offered to waive the restocking fee but would not waive the shipping charges No supervisor attempted to contact me until today, after I had filed the complaint I was contacted today and the representative was very courteous and professional A return label was emailed to me today
I will not consider this matter closed until after my credit card is refunded for the full purchase price of $ Until that time I am rejecting the excuse offered by the vendor through the Revdex.com.
Thank you for your assistance in this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI don't remember where the message was that I responded to, but I did agree that the company had taken care of the problemSorry, I may have sent it back wrong, but I have my refund and all is well
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, until my shipment has been received by Factory Outlet Store and a full refund has been made I will NOT finalize my complaint
Sincerely,
*** ***

Worst customer service EVER!
I ordered a refurbished headset for the office and received an auto-generated email stating that it was on backorder and should be available 7-business daysThe time passed and still no headset so I contacted their customer serviceThe first rep was very nice and didn't try to argue anythingHe discounted the new updated version of the product and told me that the reality was they didn't know when the refurbished model would be inI needed to call back since I had to get approval to spend the additional moneyCalled back minutes later and spoke to another repRenee, this rep, was RUDE and took no responsibility for the erroneous information generated by their emailShe told me it wasn't their fault, offered me a LOWER discount than the first rep (telling me the lower amount was the lowest they could go) and then told me she was willing to give me the first discount but that the difference was coming out of HER POCKET!
NEVER USE THESE PEOPLE unless you like to reward poor customer service and lack of professionalism

Greetings ** ***,
We regret that situation caused with this order I do see that the item ordered was to be Grey and the customer received Black
We no longer carry this item and therefore could not exchange the item for the customer but did a full refund.
Customer can fax over the return shipping receipt to us at ###-###-#### with thier order number on the transmission of *** and we will be able to look into refunding the shipping cost to our cap
If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations Department
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I DO NOT WANT this matter closed until I get my full refundI will let you know if it has been as soon as I see it on my online account
Thank you

** ***,
Our response is correct
You contacted Braun the manufacturer and returned the item to them as we can tell by reviewing your return tracking Your order was with us here at the FactoryOutletStore.com You placed this order via our online shopping cart and a confirmation/order receipt was emailed to you directly at ***
Please contact Braun directly for more information regarding your item
Customer Relations Department

Revdex.com PLEASE REVIEW HISTORY

I ordered a re-manufactured Garmin Zumo 665LM GPS unit Paid via PayPal and received an order number About a week later the order was never shipped I called to folland was told the product was on back-order for to days # days later I receive an e-mail stating the product was discontinued and they couldn't get me one I called up and the customer service rep stated is was still on back-order At this point I checked their website for the item It showed the item as in-stock but at double the price I ordered it a couple of weeks earlier The rep said the website was wrong but the item is still posted at the higher price several days later The rep told me I needed to choose two inferior units at a higher cost than the GPS I first ordered They finally agreed to refund my money back to PayPal The refund hasn't shown up on my credit card yet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not been refunded the entire cost of my purchase, but they have deducted $22.95, I assume for shipping When they respond that they are refunding "the entire purchase price", they are being misleading, as it is not the total amount we have paid, only the cost of the item This has been the dispute from the beginning, whether, when they said clearly on the order page that they had "same day shipping" and we paid extra for "two-day delivery" on December **, we should incur any costs when they did not ship out the item until January **, two weeks after the order was placed (clearly not same day shipping) and business days This was a suitcase that we needed for traveling on January * Shipping it on January ** with delivery on January **, a week after we've left, clearly is of no use to us and is in breach of the order agreement We expect a full refund of all costs we incurred as a result of their inability to ship as agreed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and had an issue placing the order with us.After reviewing this complaint along with our notation history we do show that our customer placed orders via our online shopping cart using
their *** CheckOut:*** - 8***/- 11:38AM - VTech LS6425-3 DECT Handset Cordless Phone w/ 2Yr Extended Warranty - $(Delivered 8/**/15)*** - 8/**/- 11:43AM - VTech CS6859-+ (1) CSHandsets Cordless Phone - $(Delivered 8/**/15)Our Processing Department stopped the 2nd order due to the items being different the order was released.*** as well as our system automatically sends out notification email when the order is placed Our system would then send out a 2nd notification email with tracking number once the order is shipped While we do understand that sometimes our emails may end up in Spam/Junk Mail folders, may be overlooked and/or accidentally deleted our customers *** account would show immediately the deducted amounts as well as Proof of Purchase We also list our phone number on the top of website pages in case our customers needed help ordering and/or have any questions about their orders.Our customer contacted us on 8/**/to state that they no longer needed either of the orders and was given directions to return both orders On 8/**/customer contacted us again stating that he wanted to be paid to return both orders our Customer Care agent cited/emailed our Return Policy, and explained to our customer that we understood the situation and would be able to waive all return fees once the item(s) were successfully returned as a courtesy Customer was not happy and disconnected the call.We here at the FactoryOutletStore.com pride ourselves in excellent customer service and will waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their *** Account Customer is responsible to ship the items back in a safe and traceable manner.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The response was totally untrue I have contacted Braun numerous times by phone, the latest being 6/*/ Also, the razor was returned via *** on 5/*/and delivered at 12:08pm on 5/*/16, *** tracking #*** *** *** *** *** **
I also tried calling Braun on the number the provided in their response to Revdex.com and after a minute wait I gave up They have been non-responsive at best
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
An investigation of this Customer is currently ongoing due to a fraudulent credit card situation
If you would like to discuss this matter further please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am
to 5pm Eastern/Standard

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us
We sincerely apologize for the inconvenience that this may have caused youWe understand the situation/error and as a courtesy refunded the full purchase
price of
the returnPlease contact your card issuing bank to find out exactly when this amount will be placed back into your account
We would be more than happy to help in any way that we canplease feel free to contact our Customer Relations Department - Monday thru Friday - 9am until
4pm Eastern/Standard at *** for any assistance needed

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and returned the item for refundWe do show that our customer successfully returned the package and was previously refunded We were able to send a copy of the receipt to our
customer's *** account Please contact your *** directly to inquire on when our refund would be visible to your account We would be more than happy to help in anyway that we can please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

TO WHOM THIS MAY CONCERN,WE DO NOT SHOW WE HAVE AN ORDER IN OUR SYSTEM FOR THIS CUSTOMER.PLEASE PROVIDE VALID ORDER NUMBER FOR BETTER RESPONSE.CUSTOMER RELATIONS DEPARTMENT