FactoryOutletStore

I made a purchase on line for a cordless phone systemWithin minutes after the purchase I realized, if you read the small print, the items were re-conditionedI did not want re-conditioned itemsI immediately emailed them and followed with a phone call to cancel the orderI was told the order could not be cancelled as it was already being processed(minutes lapsed by now)They instructed me to just wait for the product to arrive and return it thenI would also have to pay shipping to return it to them
I did just thatI completed the return form that was enclosed in the box with the product never even unwrapping the merchandisePaid $for shipping
days later I still had not received a credit on my charge cardI contacted them and they said they never received the packageI had tracking numbers and names as well as dates to prove it so I filed a dispute with my Capital One card
After Factory Outlet again tried to deny the returned merchandise with Capital One, I again submitted more evidence showing I had followed the return time limits and all rules to the letterIt went back to the Capital One review board and after months I have now received a credit on my charge card for the merchandise amount that was returned to them
Quite the little scam they have going thereI urge anyone doing business with them to be very cautious of this gameIf you do chose to do business with them document....document....document in the event there is any issue

To Whom This May Concern,Thank you for your purchase with us here at the ***We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original. We take
care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. Please review our Return Policy as our customers have 30Days from delivery to return any unwanted merchandise for any reason. As a courtesy we will refund the full purchase price of the item within to Business Days of the item being successfully returned.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau
I never said anything about the condition of the package I notice by the way that came without a manual, what is very strangeI though that I could get it on the internet At this point I believe this GPS must have to be returned from somebody else, repackage and send it to me. I contacted Garmin.com and they said very clear that that camera doesn't work with the GPS.
I don't beleive they will package items that are not compatible I'm just asking for a GPS that work with the camera that I have already installed in my car
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

We contacted the 3rd Party to ensure this billing issue was solved and found that the transaction was indeed successfully cancelled and a Manager contacted the client as well to apologize about the inconvenience.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Both disputes could be resolved at the same time by sending the three missing cutters
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

To Whom This May Concern,
Thank you for your purchase with us here at the FactoryOutletStore.com
We
sincerely apologize for the inconvenience that this caused you and
fully appreciate this comment the items ordered were replacements -
replacements for the original. Please review the customer's proof of
purchase customer purchased "Replacement Batteries" for his Samsung
phone and not the actual Samsung battery
Customer purchased
both items via our online shopping cart that advertises the items as
replacements. Customer returned the merchandise and was refunded the
full purchase price of the return. No further refund is due this
customer
If there is anything we can do for you please feel free
to contact our US Based Customer Relations Department - Monday thru
Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any
assistance needed

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have causedCustomer placed this order via our online shopping card where we list $as PRIORITY PROCESSING (First To
Process First To Ship) not Priority or Next Day Shipping We further see that the item went on a temporary back order on the 3rd - the same day customer placed the order - and stock was replenished on the *** - where PRIORITY PROCESSING ensured that our customer's order were amongst the first to fill and ship once stock was replenished.As a courtesy we will refund the Priority Processing of $to our customer today If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Greetings ** ***,
Again we apologize for the situation and will consider this case now closedCustomer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In regard to the back order of my purchase, during the purchase time there was no indication that the item was not in stockAlthough the service representative stated that the order was not in stock AFTER I called in I was never notified that this item would not ship or of any status on the itemNo time table was presented for a delivery dateI need the product to run my business laptopI feel the seller should fix the problem of notifying buyers During the Sale that items are not in stock, and, if back ordered make an effort to notify buyers of this with an estimated time of delivery.I also received a refund e-mail for the credit of this saleThe total sale was $which included batteries and a year warranty on those batteriesThe batteries were $and the warranty was added onto thatThe refund they noted is short the warranty cost and shipping and handling cost of $and $respectively
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding FactoryOutletStore.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us
We sincerely apologize for the inconvenience that this may have caused youWe understand the situation/error and as a courtesy refunded the full purchase
price of
the returnPlease contact your card issuing bank to find out exactly when this amount will be placed back into your account
We would be more than happy to help in any way that we canplease feel free to contact our Customer Relations Department - Monday thru Friday - 9am until
4pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us and as a courtesy have refunded the full purchase prices of the returned items.If you have any questions and/or comments please feel free to contact our US Based Customer
Relations Department at ###-###-#### Monday thru Friday at 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A purchase was never completed The item ordered was never shipped, however a *** tracking number was requested from the company and our Visa was charged After requesting multiple inquiries, no followup contact was made by the company A cancellation message was received in my wife's mail box, consequently the refund has not appeared in our *** Account Our attorney and representatives from Chase Manhattan Banking will monitor and if a refund is received as promised, I will close this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I recommend to Factory Outlet Store to do everything RIGHT FROM THE BEGINNING, so that you are eliminating these complaints altogether I wish you all the best and hope your business has learned from these complains HOVEWER, YOU LOST ANOTHER LOYAL CUSTOMER!
I have reviewed the response made by the business in reference to complaintID ***, and find that this resolution is satisfactory to me and the matter has been resolved I have received a full refund
THANK YOU Revdex.com FOR YOUR LOYALTY TO US!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have checked my account for the refund and today it shows a partual refund NOT FULL as they stated(this ifo is from my account :
*** *** *** *** *** *** ** *** ***
Therefore, I need proof that the remaining balance of $has been refunded!
Best regards,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
We are in NO WAY able to place any type of HOLDS on our customers accounts. Customer would have to speak to their Card's issuing bank to find out their policies related to purchases/transactions
Customer was previously refunded the full
purchase price of the returned item - no further refunds are currently due on this account
If you would like to discuss this order further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
***

Revdex.com:At this time, my complaint, ID *** regarding FactoryOutletStore.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this causedAfter reviewing this complaint along with our notation history we show that our customer purchased that Garmin Nuvi
2555LMT-R (Factory Serviced) on 6/**/and it was successfully delivered We have no further communication with our customer until 11/**/when our customer contacted us to state that the GPS did not seem to have the pre-loaded Traffic updates *** *** was emailed directions to have the item returned to us for inspection and consequent exchange - despite our 30Days Return Period - as we show the correct item was shipped out via our internal Package Slip Also, one of our Department Supervisors attempted to contact our customer but was not able to speak with ** *** directly inorder to gain more information on the unit received.We here are the *** pride ourselves in excellent Customer Service and show that prior to this complaint we were working with ** *** to ensure that he remains one of our Satisfied Customers and will continue to work with our customer We eagerly await the return of the item as directed on 11/**/If you would like to speak with us directly or have additional questions please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department / ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
The site still says the Item is in stock while it is not in stockThat has been the case ever since 8/*/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***