FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau
I never said anything about the condition of the package I notice by the way that came without a manual, what is very strangeI though that I could get it on the internet At this point I believe this GPS must have to be returned from somebody else, repackage and send it to me. I contacted Garmin.com and they said very clear that that camera doesn't work with the GPS.
I don't beleive they will package items that are not compatible I'm just asking for a GPS that work with the camera that I have already installed in my car
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Both disputes could be resolved at the same time by sending the three missing cutters
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company again is lyingThe first battery that was lost they redirected back to themThey sent me another battery yes because the first one is lostIn the end I am recieving battery that I paid for I am not getting anything for free from themAnd I have to wait for this 2nd battery to be shipped so in all this is going to take weeks for me to recieve battery that I ordered and paid for on 6/**.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We contacted the 3rd Party to ensure this billing issue was solved and found that the transaction was indeed successfully cancelled and a Manager contacted the client as well to apologize about the inconvenience.
Customer Relations Department

To Whom This May Concern,
Thank you for your purchase with us here at the FactoryOutletStore.com
We
sincerely apologize for the inconvenience that this caused you and
fully appreciate this comment the items ordered were replacements -
replacements for the original. Please review the customer's proof of
purchase customer purchased "Replacement Batteries" for his Samsung
phone and not the actual Samsung battery
Customer purchased
both items via our online shopping cart that advertises the items as
replacements. Customer returned the merchandise and was refunded the
full purchase price of the return. No further refund is due this
customer
If there is anything we can do for you please feel free
to contact our US Based Customer Relations Department - Monday thru
Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any
assistance needed

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us
We sincerely apologize for the inconvenience that this may have caused youWe understand the situation/error and as a courtesy refunded the full purchase
price of
the returnPlease contact your card issuing bank to find out exactly when this amount will be placed back into your account
We would be more than happy to help in any way that we canplease feel free to contact our Customer Relations Department - Monday thru Friday - 9am until
4pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have causedCustomer placed this order via our online shopping card where we list $as PRIORITY PROCESSING (First To
Process First To Ship) not Priority or Next Day Shipping We further see that the item went on a temporary back order on the 3rd - the same day customer placed the order - and stock was replenished on the *** - where PRIORITY PROCESSING ensured that our customer's order were amongst the first to fill and ship once stock was replenished.As a courtesy we will refund the Priority Processing of $to our customer today If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us and as a courtesy have refunded the full purchase prices of the returned items.If you have any questions and/or comments please feel free to contact our US Based Customer
Relations Department at ###-###-#### Monday thru Friday at 9am to 4pm Eastern/Standard.Customer Relations Department

Greetings ** ***,
Again we apologize for the situation and will consider this case now closedCustomer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A purchase was never completed The item ordered was never shipped, however a *** tracking number was requested from the company and our Visa was charged After requesting multiple inquiries, no followup contact was made by the company A cancellation message was received in my wife's mail box, consequently the refund has not appeared in our *** Account Our attorney and representatives from Chase Manhattan Banking will monitor and if a refund is received as promised, I will close this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding FactoryOutletStore.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In regard to the back order of my purchase, during the purchase time there was no indication that the item was not in stockAlthough the service representative stated that the order was not in stock AFTER I called in I was never notified that this item would not ship or of any status on the itemNo time table was presented for a delivery dateI need the product to run my business laptopI feel the seller should fix the problem of notifying buyers During the Sale that items are not in stock, and, if back ordered make an effort to notify buyers of this with an estimated time of delivery.I also received a refund e-mail for the credit of this saleThe total sale was $which included batteries and a year warranty on those batteriesThe batteries were $and the warranty was added onto thatThe refund they noted is short the warranty cost and shipping and handling cost of $and $respectively
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have checked my account for the refund and today it shows a partual refund NOT FULL as they stated(this ifo is from my account :
*** *** *** *** *** *** ** *** ***
Therefore, I need proof that the remaining balance of $has been refunded!
Best regards,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I recommend to Factory Outlet Store to do everything RIGHT FROM THE BEGINNING, so that you are eliminating these complaints altogether I wish you all the best and hope your business has learned from these complains HOVEWER, YOU LOST ANOTHER LOYAL CUSTOMER!
I have reviewed the response made by the business in reference to complaintID ***, and find that this resolution is satisfactory to me and the matter has been resolved I have received a full refund
THANK YOU Revdex.com FOR YOUR LOYALTY TO US!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
The site still says the Item is in stock while it is not in stockThat has been the case ever since 8/*/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I wish that I had read these reviews before ordering from this scam company Here is my story
I ordered a battery for my laptop on November **, It is now December *, and I have not received my battery but my credit card has been charged I called to check on my order a few days ago and was told that it would be delivered the next day The next day came and went and NO BATTERY I called today and spoke with some jerk that told me that I had to wait more days before they would resend my order He still could not give me a tracking number but said that he would email the tracking number to me Yeah right like I am going to believe him I asked to speak to the owner of the company and he said he arrange for a manager to call me back within hours I will not hold my breath for that to happen Their service sucks and I will do my best to broadcast this information to all of my customers and friends If I do not get a call back I am calling my credit card company and putting in a complaint and a stop payment This is the first and last time that I or any of my customers, associates, and friends will do business with your screwed up company
*** ***
###-###-####
PS If they are really in Brooklyn NY it does not take that long to send my order maybe they should drive it to my house personally I live in Northeast PA

To Whom This May Concern,
We are in NO WAY able to place any type of HOLDS on our customers accounts. Customer would have to speak to their Card's issuing bank to find out their policies related to purchases/transactions
Customer was previously refunded the full
purchase price of the returned item - no further refunds are currently due on this account
If you would like to discuss this order further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I just checked my order status and discovered that it has been cancelledi sent a reply asking when my $will be returned to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had to fight tooth and nail to get my refund. I had to return the battery at my cost when the error was theirs. They would not issue a pickup of the battery at their cost. They were originally going to charge me a 15% restocking fee when it was their warehouse that made a shipping error. I am still wanting a refund for my return costs and I am still looking for this company to change their return policy. There are so many more companies that provide online shopping with free shipping and free returns. I have not yet received my credit card statement to verify that I have received a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***