FactoryOutletStore

To Whom This May Concern,
We sincerely regret that our customer was not happy with the purchase made with us. After reviewing the complaint along with our notation history we do show that our customer contacted us regarding the missing cable and we attempted to remedy the situation with a replacement shipment. We further show that our customer was not completely satisfied with the replacement and returned the order for refunded. We regret that we were not able to make you one of our many happy customers and will ensure full refund of the purchase price along with a 10% discount on your next purchase with us here at the FactoryOutletStoreTo speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assistUS Based Customer Relations Department ###-###-#### ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and as a courtesy have refunded the full purchase price of the returned merchandise.If you would like to discuss this case further please feel free to contact our US Based Customer
Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAnd I rec'd my monies back "full refund"
Sincerely,
*** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this causedAfter reviewing this complaint along with our notation history we do show that we are currently
working with our warehouse to have a replacement pen ($Value) sent to our customer immediately Please allow to Business Days for the item to arrive.If you would like to speak with us directly and/or have additional questions please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us
After looking thru the complaint along with the notation history I do see that the customer returned the merchandise and after inspection was found nothing to be
defective with the item we waived the restocking fee and retained the shipping charge of $3.95. Per our Return Policy we do not pay for the customer to return the merchandise to us but today I refunded the customer the $balance that would place her total refund to the amount collected. Unfortunately, we are not able to refund more than collected and again apologize for any inconveniences that this may have caused
If you would like to discuss this case further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####
***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us Due to the busy holiday shopping season our customer's package was delayed at our warehouse we sincerely apologize for
the inconvenience that this has causedWe understand that situations may occur and appreciate your comment *** will attempt to pick up the package from our customer within the next 24hours once the item is successfully returned and inspected we will be able to refund the full purchase price of the orderIf you would like to reach us directly please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assistCustomer Relations Department

I placed the order at midnight By the following morning I had still not received a email confirmation about the order I called times over the course of the day to try and find out if the luggage had been shipped and what the ups tracking number was It took phone calls to get email confirmation of the order No one would confirm whether it was shipped or when it would be, and the only thing they would tell me was that the ups tracking number will be sent to me in 1-days The person I placed the order from told me it would arrive in days so am I to get the tracking number after it had arrived?
Every time I called their phone number, the line was answered by someone with a Indian accent, most of whom I could not understand very well I was told they were all in New York but the difficulty with which they spoke English made me wonder The people answering the the phone refused to transfer to another operator (so I could understand what they were saying) and refused to transfer to a supervisor or manager because they were not present until pressed
I told them to cancel my order which they said they wouldn't do, and I ordered the luggage from *** They can deal with my credit card company about the cancelled order
None of my experience has engendered trust in this company

To Whom This May Concern,
We regret that our customer was not happy with the item ordered and have not received any emails or phone calls from this customer stating that there was an issue with the order
As a courtesy we have refunded the full purchase price of the
item
Customer Relations Department

To Whom This May Concern,
Thank you for ordering with us here at FactoryOutletStore.com
We apologize for the
inconvenience that this has caused you and sincerely regret that the merchandise was damaged in transit by our carrier of choice
We will continue to work with our carrier to ensure proper handling/delivery of items in this classWe pride ourselves in excellent Customer Service and have refunded your account the full purchase price of the item and would like to extend a 10% discount on a future order with usPlease feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to speak with us directly Again, we sincerely regret we were not able to make you one of our many Happy Customers!
Customer Relations Department

Greetings ** ***,
While we do understand your frustration we handle our customer to make them happy not because of any agency that our customers may choose to visit
As previously stated your order was refunded 5/**/back to the card used. Please refer to your bank to find out exactly when the refund would show up in your account - the refund transaction number is ***. The SD Card was reshipped on 4/**/and shows ** May 09:- Undeliverable pkgReturnedCall sender *** ** - this item will be refunded back to the original source today
If you have any further questions please feel free to contact our Customer Relations Department at ###-###-####

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.Unfortunately, the item purchased went on backorder at the time of or soon after our customer's purchase We understand the frustration our customer experienced and sincerely
apologize for the inconvenience that this has caused The order has since been cancelled and completely refunded.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.US Based Customer Relations Department***

To Whom This May Concern,
We regret that you were not happy with the purchase made with us and sincerely apologize about the inconvenience that this causedAfter reviewing this complaint along with our notation history we show that our customer placed the order on 1/**/and the
receipt was emailed the same day to our customer at their *** email account showing all charges made We understand that there may have been a miscommunication during the transaction and will refund the over night shipping charges as a courtesy to our customer If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern:
We sincerely
apologize for the inconvenience that this may have caused you. We are here to help you in any way possible
but we do see that you have not contacted us since placing the order to alert
us of any issues with the itemOur
phone number is listed on your receipt and on our website where you made the purchase along with our Return Policy & Procedures.We've went
ahead and emailed you a set of return directions to send the item back to us
for inspection and consequent exchange/refund
If
you have any questions please feel free to contact our Customer Relations
Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can
assist you further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us
Please review your order as you did purchase FACTORY SERVICED units not BRAND NEWOur website explains that some
of these products may be missing minor accessories such as the wall
mount. Customer can contact Panasonic directly at *** to
inquire about obtaining wall mounts for their model phones
The replacement batteries we mailed and delivered:
Delivered On:Tuesday, 02/**/at 12:P.M
Left At:Receiver
Signed By: ***
If you have any questions and/or comment please feel
free to contact our Customer Relations Department Monday thru Friday 9am
to 4pm Eastern/Standard at ###-###-####.*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

To Whom This May Concern,
We regret that our customer was not happy with the merchandise received and had cause to return
The item was received from our customer and inspected for defect and none was found therefore customer was subjected to our Return Policy
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As a courtesy we will refund the $balance on the account to our customer
If you have any questions and/or comments please feel free to contact our Customer Relations Department 9am to 4pm at ###-###-####

I place order on Garmin map of Europa Micro SD card
They send me Update and refuse to take product back
Return policy will cost you about 50% if they make mistake
Don't order any products from this company

To Whom This May Concern,We regret that you are not happy with the purchase made with us.We show that you purchased replacement filters for the Samsung Replacement Filters as the url link you provided also shows we list the item as "Replacement Filters For ..." Also on your
receipt shows Replacement Filter for Samsung DA29-00020B / WF/ WSS-(6-Pack)!If you are not happy with the merchandise please feel free to return the items using our Return Center as a courtesy we would be happy to refund the full purchase price of the item provide none of the merchandise was opened and/or used.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
At this time, my complaint, ID *** regarding FactoryOutletStore.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***