FactoryOutletStore

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us. After reviewing this complaint along with our notation history we do show that our customer placed the order for items and was only shipped of the but was not refunded the cost of the items that were not shipped. We sincerely apologize for this oversight and will have the refund sent out to our customer's Creswell, NC physical address as soon as possible. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard US Based Customer Relations Department ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They LIEIf they have your card number they can put a memo hold on that accountI got my bank and MasterCard involved and their fraud deptgot me a full refund including the 15% restocking fee they chargedIf they didn't do anything wrong their response wouldn't have included the restocking fee and wouldn't have been so quickThank you for your help and in the future when someone else complains about this place, and they will tell them to talk to their bank and they can help
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The canned response from the company is not acceptable I TOLD the man on the phone to NOT charge my card and he did it anyway I also received a phone callfrom someone from the business who said they would take care of the charge and cancel the program for me I see no mention of this in the respnse Sincerely
*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

"I have made at least to attempts trying to get them to take back my mattressWhen we received it it had a dip in one sideWe contacted them and they asked for picturesWe took picturesThen they asked for more pictures and then more picturesI called him on the phone I told him I 80-year-old father was trying to sleep on this and have a backacheI asked him to send somebody out to look at itBut they refusedWe still have not got a replacement mattressI would never buy from this company."

Revdex.com Please Review Nothing More Can Be Done On Our Side Refund Has Been Made - Customer Should Wait A Billing Cycle!
Please contact your bank directly as our systems show a full refund Your bank will be able to let you know when the refund will show up into your account.If you have any additional questions please feel free to contact us directly at 800-816-Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved .I have added the cost of shipping the item back after I received itIt cost me $, in addition to the 20% restocking fee they had charged me . I would accept a full refund plus the shipping and handling I paid to send back an item that I cancelled to begin withI thought they were going to send me a return tag but they did not .Thanks,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I do not yet know when I will receive this itemI just spoke to customer service, they told me they ordered a bedframe, but they haven't received it yet, they said they would let me know when they receive it and when I might expect itI don't want to close this complaint until I actually have the new bedframe. It has been an ongoing problem for weeks already, now going into week. When I receive the bedframe, I will let you know and at that time I will close this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After reading a few negative reviews of the Factory Outlet Store, I want to weigh in and express my satisfaction over the service and product I received from themI ordered phone batteries that arrived promptly but that had different serial numbers than the originals from my phoneI called their customer service department to report the apparent errorI was told that the order had in fact been correctly filled and that although the serial number was different, the batteries actually were appropriate for my phone I cautiously placed them into my phone and after leaving it to charge for hours, discovered that the phone had not charged I called the company again and requested another set of batteries The customer service representative asserted that the batteries were indeed the correct ones, but apologized for the inconvenience and offered to send out another set While waiting for the new batteries to arrive I decided to fiddle with the batteries they had sent and discovered that I had not properly inserted them, and that they would indeed take the charge I promptly called the company and told them that I had made the mistake, would not be needing the replacement batteries, and would send them back at my own expense The Factory Outlet representative thanked me for offering to return them and suggested that I keep the new batteries when they arrived To summarize, the price I paid was most competitive, and In each interaction I had with the company, their agents were extremely courteous and helpfulBased on this experience I would not hesitate to recommend or do business with them again *** ***

To Whom This May Concern,
We regret that we were not able to fill our customers order and sincerely apologize for the inconvenience that this has causedUnfortunately, the item purchased went on a Temporary Back-order
"line-height: 1em;"> due to one of the following reasons: popularity of the item, low pricing and/or quantity on hand We sincerely apologize that the item is not available We do, however, show that we alerted you of your order status on 8/*/and your order was placed on 8/*/Regrettably, we were not able to fill your order It has since been fully refunded and closed/canceledIf you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assistCustomer Relations Department

To Whom This May Concern,
We sincerely apologize for the inconvenience that this may have caused youWe fill orders by SKU received and our records show that we filled the correct SKU
on your order. The lifetime maps are already downloaded onto the item - there isnt a
code to provide. We do not "Factory Service' the items and as you stated in the complaint there are minor cosmetic blemishes that may be on the items
We understand the situation and await the return of the item for inspection and consequent refund, unfortunately we are not able to provide any return services for this item and should be returned per our Return Policy. As a courtesy we will refund the full purchase price of the item upon its return. Customer has 30Days from the date of delivery to return the merchandise for refund
We would be more than happy to help in any way that we can on your future purchase please feel free to contact our Customer Relations Department -
Monday thru Friday - 9am until 4pm Eastern/Standard at *** for any assistance needed

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and do show that the order was partially returned and previously partially refunded
Once all items have been successfully returned we will refund the full purchase price
of the order
If you would like to discuss this further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations Department
*** Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT ***

To Whom This May Concern,We sincerely regret that you are not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that your item went on a temporary back-order and has since been canceled and refunded in full.We here
at the FactoryOutletStore pride ourselves on excellent Customer Service and apologize that we were not able to ship out the item as soon as possible. Please accept our offer of a 10% Discount on your future purchase with us for the inconvenience.If you would like to contact us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original. The item purchased is listed as a "Replacement Filter for Samsung DA29-00020B / WF
/ WSS-(3-Pack)".Here at the FactoryOutletStore we value our customers and as a courtesy we have refunded the full purchase price of the items without the need of a return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If the check is received, my complaint will be satisfied. It is interesting to note that in the response to my compliant, they indicate I am a liarThat demonstrates their approach to customer service This is the first I am hearing of their assessment of the returned product. I ordered more than one handset. The handset that I returned was defective. A good customer service organization would have at least informed the customer that they disagreed before taking action and withholding a portion of the payment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
We regret the issues our customer is experiencing with the package - we have been in communication with FedEx and will continue to work with them to find the package and have it returned
Customer's account will be refunded within the next
to 48hrs
Customer Relations Department
***

Greetings ** ***,
We appreciate you replacing the order despite the issues you claimed to face with our Customer Service and will carefully watch this order as well as the others you have placed with us previouslyOur Return Policy is listed on our website where all of your orders were placed for your review before purchase as well as a brief exert at the bottom of each of your Order Confirmations Again we apologize for any inconvenience that this may have caused and see that your order was refunded the full purchase price as a courtesyCustomer Relations Department
###-###-####

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us. After reviewing the complaint made by the customer along with our notation history we do show that ** *** contacted us saying that he did not receive the charging case.
We apologized about the situation and explained that there was an error as the item did not come with a charging case. We further explained that due to the error we would make arrangements to pick up the item and refund the customer the full purchase price. ** *** quickly elected to keep the unit and disconnected the call.We strive to provide accurate and reliable information about our products and servicesHowever, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. We will be more than happy to make arrangements for the return of the item and refund the full purchase price of the item or exchange the item for the Voyager Legend which does come with the charging case.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company did not address the customer service issue which is the main complaint. The shipping issue was a minor issue in comparison to the extreme wait times, the rude customer service representatives, the fact that I was conferenced in with several other customers and no customer service rep, and the clear avoidance of the real issue. Not to mention one of the items we received was defective and had to be returned and replaced. An order that should have taken less than a week to arrive has now been drug on for almost a month due to disorganization and bad customer service, even with the shipping issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***