FactoryOutletStore

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and show that our customer's purchase was indeed successfully returned and refunded the full purchase price of the order We sincerely apologize that we were not able to keep you as one of
our happy customers due to a missing item that was vital to the proper function of the item purchased.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us
After reviewing this complaint along with our notation history we do show that our customer placed this order after shipping hours on Sunday 9/*/per our Processing Policy
- All orders are processed and shipped within 1-business days Due to the Labor Day holiday our offices were closed on Monday 9/*/and the order was shipped on Tuesday 9/*/ This package is currently enroute to its destination.Customer selected our Free Shipping option, therefore no refund is due customerIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

To Whom This May Concern:
Thank
you for your purchase with us here at the FactoryOutletStore.comWe
sincerely apologize for the inconvenience that this caused you and fully
appreciate this comment the item ordered was a replacement - replacement for
the original As a
courtesy we will refund the full purchase price of the item please discard the items safelyIf
there is anything we can do for you please feel free to contact our US Based
Customer Relations Department - Monday thru Friday - 9am until 5pm
Eastern/Standard at ###-###-#### for any assistance needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the phones that we received have not been refurbished! We ordered phones,of these were suppose to have wall mountsThe following is the add from the website in which we purchased the phones:
Panasonic KX-TGA420B
Corded Handset (Line)
•2.4GHz Corded / Cordless Desk Extension
•2-Line Operation
•Caller ID / Call Waiting
•Digital Duplex Speakerphone
•Station Name / Number Caller ID Memory
•Station Phone Directory / Dialer
•3-Way Conferencing
•Wall Mountable/Mount Included
As you can see from the above - the wall mounts are suppose to be included!!! We should not have to contact the manufacturer for something that FactoryOutletStore states will be provided! Furthermore, the original phones would not registerWe sent them back and received phones back with the same issue - they will not register or hold a chargeOne even has a broken phone cord plug-in, so the cord will not stay in the handsetFinally, the batteries are bad in all phones!!! In regards to the "supposed" return call from the manager on the *** - that DID NOT happenA message was not received and scrolling back through return calls from that day, we had no missed calls
Sincerely,
*** ***

To Whom This May Concern,
We regret that the customer was not happy with the refurbished items purchased with us
We received the customer's returned item on 5/**/and due to the item being part of a set the exchange goes thru a longer processing time
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The item was successfully exchanged and shipped out on 5/**/using UPS *** and shows estimated delivery of 6/*/
If you would like to discuss this case any further please feel free to contact our Customer Relations Department at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I see no reason for them to refuse to pay our return shipping cost in the amount of $10.29, when the item was defective, and I was told to return it and that they would pay the return shipping Why should I have to pay for the return shipping when it was not my fault that the item was defective?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

I called about ordering a camera, and called the store to inquire about their shipping policy, which stated that if the camera was lost in shipping or arrived damaged, it was not covered unless I bought insurance That didn't sound right to me, so I called the store, was answered rudely by someone, who told me that was the policy, and told me abruptly that the camera I wanted was no longer in stock and hung up on me

To Whom This May Concern,
We regret that our customer was not happy with the item purchased with us
Customer placed the order via our online shopping cart and we list that the item purchase is a NON-RETURNABLE ITEM
As a courtesy we will issue UPS a pick
up label to have the item returned for full refund
If you have any further questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

This organization is not very business-like or professional My problem was that I warned the sales associate that a previous supplier did not ship the correct Toshiba notebook battery I ordered batteries, and they did not fit my machine Originally, they assured me a *** label would be provided to return this at no charge to me, but did not offer to send me the label on 10/** when I discovered their mistake of wrong batteries shipped--I had to ask for itOn 10/**, I asked Garry to have a manager call me back--the manager did not call I called on 11/* and spoke with Chris, Manager # ***-she assured me that a label would be emailed to me again This is a total waste of time for me, since I warned the sales associate that he should ensure the correct batteries are shipped to me

DO NOT ORDER FROM HERE!!!!
It is and I cannot believe how horrible this "FactoryOutletStore LLC" 's customer service isI ordered a aerobed, paid for priority shipping and the next morning got a confirmation saying it wouldn't arrive for days! I immediately called and was told several times after asking to cancel that " Our systems are down and we cannot do that right now, call back tomorrow"I couldnt believe such a large company would have their "systems down", but after waiting and calling back a few times only to get the same response, I waiting till the next day like requestedI called back the next day and was told that "the item has been shipped and now cannot be cancelled" I saw the tracking info and it looked the same as it did day 1, just sitting in their warehouse in NYI explained that and they said they cannot cancel it at this point over and overSo, I explained that I will not be here when it arrives and will have to literally return it the moment it gets here somehowI asked if there was anyway they could cover the shipping since they weren't able to cancel it the day I first called to cancel because of their systems being downThey said no, there was literally nothing they can do and shipping it back is on meThis is a pound aerobedI can only imagine how much this will cost to returnI am very disappointed with their customer service and cannot believe they are running in this day and ageI will never give them my money and sanity again and will make sure to spread the word to my friends and family*** might now be the "best company in the world", but I have never had an issue with themTheir customer service actually amazes me in a great way and I will get my items within days, sometimes 1! How does this crappy FactoryOutletStore even compete? Do yourself a favor and do not order anything from this horrible placeThey are crooks

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this causedWe show that our customer purchased a Galaxy Tab / SM-T16GB Black via our online shopping cart and was shipped
Galaxy Tab / SM-T16GB Black with firmware built in to handle classroom support Per our Buyer as well as shipping warehouse, this is an "additional: feature to the Galaxy Tab and does not take away from features but acts as an addition.As a courtesy we have issues a full refund to our customer's MasterCard ending today If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

We sincerely apologize for the inconvenience that this may have caused you. Per our Return Policy our customers must return the merchandise to
us for inspection and consequent exchange due to what our customer may mistakenly deem flawed.
Replacement shipping refund is a courtesy that we extend to our customers that are looking to have a possibly imperfect item exchanged with us.
We regret that we could not keep your business with us and will watch for the return of the merchandise and will be refunded the full purchase price collected
Looking forward to having you revisit us in the future if you have any questions and/or need any assistance please feel free to contact our Customer Relations
Department - Monday thru Friday - 9am to 4pm Eastern/Standard at ***

To Whom This May Concern:We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for theoriginal. We take care in showing that we are "An Independent Retailer Of Consumer Products"
so that our customers would know we are not the Manufacturer themselves. We also show the item to be a replacement on all advertising as well as the proof of purchase/order receipt.As a courtesy we have refunded the customer the full purchase price of the item.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern,
Thank you for your purchase with us at FactoryOutletStore. We regret that our carrier of choice damaged the package. Upon reviewing your order we do show that we spoke with you on 12/*/regarding the package whereabouts as well as our carrier of choice. We pride ourselves in excellent Customer Service and will have a refund of $sent to our customer's Pittsburgh, PA physical address as soon as possible. Please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at *** if you would like to speak with us directly US Based Customer Relations Department *** ***

PLEASE PROVIDE A VALID ORDER NUMBER

To Whom This May Concern,
We regret that our customer was not happy with the purchase with us here at the FactoryOutletStore.com
After reading the complaint along with the notation history we do not show that the returned package has arrived but will give a courtesy
refund to the customer today for the full purchase price of the item and continue to watch for the return of the merchandise
If you have any questions please feel free to contact our Customer Relations Department at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you so much for working with me on this complaintI do not like that fact I had to take such extreme actions to receive a resolution on this matter but I did receive notice that I have been full refunded.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID ***
On 9-**-14, after being on hold for 21:30, hanging up and dialing in again, I called back and demanded to speak to a
*** I spoke with *** who told me that I would receive an email within minutes The email arrived minutes later I sent the package back via *** on 9-**-at a cost of $ When I hadn't heard from them by 10-*-I tracked the package and discovered that it had arrived on 9-**-and was signed for by "Clearwater" I checked my *** to see if it had been credited back to the card I found that $(for phone and case) was credited back to my *** on 10-*-14, but the credit should have been closer to $So I called the finance department and talked to *** (?) who put me on hold and then was disconnected I called back and spoke with *** He told me there was a $restocking fee (which I understood) and the $warranty that I paid for was not refundable I argued that I didn't have the phone so the warranty was not needed The $shipping (Next Day Air) was not refunded even though they sent it *** Ground and it took a week to receive (I sent the items back *** Ground They received them in days and cost $8.01.) He checked and discovered that they in fact did send them *** Ground He transferred me to *** who said they would refund the $ I asked her about the warranty refund and she said she would have to "put in a request" for that refund On 10-*-I checked my *** account and the $was credited I just checked and the $hasn't been credited back to my *** yet So, NO they haven't contacted me.....I have had to do all the contacting, repeatedly!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company again is lyingThe first battery that was lost they redirected back to themThey sent me another battery yes because the first one is lostIn the end I am recieving battery that I paid for I am not getting anything for free from themAnd I have to wait for this 2nd battery to be shipped so in all this is going to take weeks for me to recieve battery that I ordered and paid for on 6/**.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***