Farmers Insurance Group

I had been trying to speak to the agent in charge of my auto policy to resolve a billing issue or to possibly cancel my policy since June and my agent said she was able to cancel the auto payment and would call me back to resolve the issue but never called me and when I would call her she would txt me saying she was with another client and would return my call later but never would and I went to the office multiple times and it was always closed and every time I tried calling the number I was told I needed to call my agent and they would hang up on meFinally after getting through to someone on 7-6-at the number I was told my agent was no longer employed with the company but that I had a credit for the month of July and would not be charged and that no more payments would be auto withdrawn from my accountOn August 2nd farmers withdrew $from my account anyways and caused me to get an NSF of $and when I reached out to the number I was told I needed to con

Is there a negative rating? Worst company ever! The agents office is a joke and the agent is no where to be found ***'t know who she is as she never takes the call The staff has messed up my policy and two years later I still ***'t have a resolution Is the Corporate office watching the diminishing Stars? HORRIBLE, HORRIBLE EXPERIENCE

My Insurance Policy keeps going up significantly every monthsI contacted Mr*** on by email to ask why my policy kept raising significantly without any accidents or changes to the policyHe told me that because the State of Illinois has such bad drivers my policy goes upMy policy will once again go about an extra $for Jan This "business" is very fraudulentWhy would a driver with a consistent CLEAN record have to pay Extra for other people mistakes or bad driving habitsAt this rate my insurance coverage will be as high as my car note before I even pay my car offI honestly feel I deserve to pay a WAY less for the same plan I've hadJob ***'s only option to make my payment "lower" was to try and offer me other services which will still increase my monthly payThis is FRAUD at its best! I have not been a liability to this company nor to others
Product_Or_Service: Car Insurance
Account_Number: ***

Excellent service Agents are well informed and present the best plan for their clients

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getting the run around about approving the dollar amount to fix our motorhome windshield
Our insurance is with Foremost Insurance which is part of Farmers InsuranceOn the way home from a trip on April 27, a rock hit the windshield of our motorhome and cracked the windshieldWe called Foremost InsuranceThe replacement is approved but our glass company needs the cost breakdown approved before they can order the glass We have been working on this for daysWe call Foremost, they take our information and never call us backWe have spent hours on the phoneOur glass company has sent in the costs of the windshield, the shipping and the installation to be approvedThey have sent it in four times and Foremost still say they don't have it The glass company will not order the windshield until the costs are approvedThe windshield is feet tall and feet wideThe cost to replace is approximate $*** to $***We call and callForemost takes our information and ne

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Hi my name is *** we been with Farmers for months when I first heard about Farmers insurance I wanted to know about everything what covers what and how much was what we have cars under this insurance everything was going good until now we received a letter saying we had to put how many miles we used in every car I thought it was wowed because when I spoke to our insurance *** *** (XXX)XXX-XXXX she had told us she would file that out for us and I called her and told her what was going on and she tells me we had to do it again because it was time to renew and we only had months She NEVER told us we had to do this and had to pay so much dollars!! So then she tells me she will fill out the form for us and send it off to see if it would be cheaper which she did so I tried contacting her because today 12/27/it expires if we didn't pay 900$ but we were waiting for *** to see if it would be cheaper I tried calling her and no answer so now we are stuck with no insura

I signed up with *** for my own car and was paying out of my own bank accountI'm am being told now my father is the only one who can cancel my policy because he is considered the head of the householdThrough *** and the online agents I chatted with they explained to me, a year old, that I could do nothing on my own about thisI asked the online agent *** Y what legal grounds they had to refuse to cancel my policy, *** Y offered no legal grounds and told me that my father would have to call to cancel my policyThis repugnant policy was never explained to me upon signing upAvoid this agency at all costs if you desire to be treated as an individual and not just subjugated as property of the head of the householdThis repugnant behavior is unacceptable and I thought we, as a society were working to promote individual rightsApparently this company is choosing to revert to backwards thinking of individuality and free choice
Product_Or_Service: Auto insurance

Insurance rates did not stay consistent with original quoteManipulated money out of me and then They made it very difficult to cancel my policy
I was originally quoted an insurance rateThe following month this rate increased by 70%The Agent that sold me the isurance blamed it on the EFT paymentI told them I had been quoted a cheaper rate, but I would stay if they got the price downI gave them my debit card number, the price did not come downThe agent said she would contact Bristol West and figure out why the amount didn't come downSeveral days later the Agent calles me back and says that they wanted a checking account number and not a debit card numberI gave them the checking account number and the price was still very highThe agent again said she would call Bristol West and ask them why the payments were still so high
Three weeks go by as all this is going onBy now I am already frustrated because every day that goes by I am losing money by not switching to d

I have been insured through Bristol West for over a year nowBefore that, I was with a different insurance companyI have never had a gap in my auto insurance coverageMy automatic draft was scheduled for July 17th, and I called *** at the local office and requested that my payment come out on the 20th instead, since my pay day was on the 20th and I knew my scheduled insurance payment would not go through on the 17th *** told me that was completely fine, and she would cancel the auto draft and I just needed to call on the 20th to make the paymentThe 17th comes around and I notice that the payment still came out of my account, causing overdraft feesI contacted my bank and said this was a mistakeMy bank put the money back and refunded the overdraft fees, and I then called *** again at Bristol WestShe claims she did not know how that happened, but she was going to look into it and call me backAbout days went by and *** was MIA, I never heard back from herBy this tim

Back in March of 2015, *** *** had informed me I needed to pay for a background check for his company, Farmer's Insurance.Upon completion of the background and successfully passing I would be refunded the full amount of $I was then invited to attend a meeting April for a Career Building training, where Mr*** stated he forgot to bring my refund but would be available at the office that dayI was unable to go into the office due to workI later informed Mr*** I would no longer be able to complete the course due to personal matterI then asked Mr.*** for my refund that was supposed to be given to me after I completed the background check I had to pay forHe then stated because I was not completing the course I could not receive my refundDuring our initial conversation, Mr.*** assured me I would receive the refund as soon as I completed the background checkI have gone back and forth with Mr.*** and he makes me feel like I am wrong for

askig for physical proof tha a sensor was impacted by force of collision and refusing to cover repair cost According to experts not possible
contacted Farmers and they refused to cover cost of resetting sensor Claim numberXXXXXXXXXX-X-X Payment amount in dispute is $

Vehicle was involved in a accident when called in claim stated vehicle wasn't coveredAgent never added full coverage when photos emailed
Ia writing today to discuss with someone at the corporate level about an insurance claim filed with you todayClaim number XXXXXXXXXXIt's for our Volkswagen jettaWe filed the claim on Monday 12/12/After filing the claim we were told that the car isn't covered under the collisionWe were told in *** of to send photos to the agent to keep the car fully covered to our agent *** *** emailed all photos request by *** decker your insurance agentThe email was over looked and full coverage was never added to the carThis is a over sight by the insurance agent not us*** at XXX-XXX-XXXX is stating under her investigation that the car will not be coveredAgain we did what we were told on our endShe is stating that the agent shouldn't of told us to email the photosIf we would told different we would of taking it

I filed a claim on liability to Farmers Insurance for damage caused by their clientThey declined the claim saying a 50-liability, which is wrong
I parked in a designated parking spot at a shop in town for an oil change and stopped the engine of the car (it was a Volvo S60, silver color)I saw another car (Silver Ford Thunderbird) backing up towards me after I turned the engine offI though the driver would have seen me, as I was in his pathBut he did not see my car parked and hit the rear right side of my car and damaged the bumper while I was still inside the car (but the car was stopped)I immediately called and a police officer came and reported the accidentHe exchanged our information including insurance informationThe bumper was detached from the car on the right side and had big scratchesNo one was injuredMy car did not have any problem starting so I left with the bumper in my back seatThere were no other witnesses
Later I called Farmer's

Ref: Foremost Policy for William WashingtonDear Sir or Ma?am,I am filing this complaint on behalf of my parents, Betty and William WashingtonIn May 2016, my parents filed a claim for roof repair due to a major hail storm in April They received a response from Foremost Insurance Group, dated June 4, stating that ?If you provide verification that your roof covering is less than years old, we will settle the roof lost at replacement cost.? The insurance company identified the replacement cost at $7,(Attachment 1)On June 10th, I went with my parents to see his insurance account manager, Dina Jourdan (XXX) XXX-XXXX, for clarificationShe told me that if a roofer certifies that the roof is less than 15yrs old, then the company will cover the cost of replacementI asked her to send me the requirement in writing so I may prevent it to a licensed roofing companySylvia Ynman sent me the requirement via email (Attachment 2) on June 14thI sent her the required affida

I purchased insurance through this company at the recommendation of the dealershipThey ran my information and I paid in full for the year for insuranceA month later they sent me a bill in which they said they were going to increase my premiumAt the time of purchase that told me I was all set and that they had ran my informationWhen I called the insurance agency they told me that what they told me was misinformation and that they run my information at a later timeI asked them how much the cancellation was going to be and by multiple agents refused to answer the question until I spoke with one agent who told me, it was going to cost me $because the state requires them toThe policy cost for the yearNot only have I have been trying to contact them for a month disputing with the sales office and the company has not gotten my right on my policy
Product_Or_Service: motorcycle insurance
Account_Number: XXXXXXXXXXXXXXX

Refusal to remove wrong name from my PO box
I have received numerous junk mails at my PO box starting about months ago(I have owned it for a good 6+ years now)I called the number listed within the mail times asking to have the name removedI was told it would beI have received more in the last couple monthsI called the number to ask them to remove itI was told they could not because the person who's name was on my PO box had to call and ask personally'I' own the mail box....and have no idea who *** *** isI explained that to them several timesHow do I get some stranger who randomly showed up on my PO box to call them?? Basically...they are refusing to remove him

VERY UNPROFESSIONALSwitched to a different insurance purely for rate reasons, high deductibles and I'm not made of moneyNever had a problem with Farmers insurance's servicesExcept now that we hit a semi tire in the road, the new insurance needs to verify the switch datesOn a conference call with me, they contacted the Farmers rep, told him the situation, and he said, "No thanks" and HUNG UP ON USSo they called several more times, and HE PICKED UP THE PHONE AND HUNG IT UP WITHOUT SAYING ANYTHINGFarmers, I understand that you do not have to help, but your reps are a REPRESENTING your company, and them throwing a fit like a child because I switched does NOT represent your company well! Had been thinking of switching back too, but not anymore