Farmers Insurance Group

The rates as quoted did not match the premium charged at times
The cancellation process is an Unfair Trade Practice in that when they are notified in writing and through customer service of a cancellation of insurance coverage, they do not follow instructions and seek to further delay the cancellation causing additional charges to consumers

Bristol West Ins/Foremost Ins Group has been an ABSOLUTE nightmare of a company to deal with I am struggling to believe this company is in existence with how poorly operated this outfit is This includes responsiveness, competence, issue resolution, financial compensation to the injured parties, etc I have been trying to get resolution for over months from an accident where I was rear ended by a client of this company At this point in time they did not pay the rental car company after days and my credit card was charged That was weeks ago and it has been accruing interest since NO ONE can seem to figure out how to resolve my issue in a timely manner My agent is busy 'finger pointing' rather than resolving my issue I have never seen such a terribly run organization (This small paragraph does include the entire months of issues I have put up with)

Our billing has continued to go up over the past 3-years, it went from $per year and now it is $3,(for one of our homes - *** N *** Hoquim, ** XXXXX)When we inquired about the increased charges Kevin *** located at *** *** *** *** *** ** XXXXX; XXX-XXX-XXXX, advised us that it was due to FEMA requirements/guidelines and that we should just sell our houseWe received a quote from CA Flood Insurance, Courtney *** for $for the 1st year, the second year would be $354.95, which is for the actual cash value of the homeKevin was advising us that our rates were based on FEMA and the replacement value vs the actual cost of the home

I purchased an auto insurance policy April 5, I cancelled policy April 7, 2016, and requested a full refund of $1822.00, from Farmers Insurance
I would like to know why Farmers would not pay refund till after April 16, I have called, and I can not get a satisfactory answer They said I would receive refund April 20, Nobody could tell me why they are holding refund backI called the local office today at 2:PM, the office was closed for the dayI feel I should have received my refund with in days after I cancelled policy

Life Insurance Was Cancelled on August 20, I was billed after the cancellation for $on August 29, for September
I cancelled my life insurance policy #*** on August 20, My agent confirmed the cancellation I was charged $on August 29, for the September bill My agent said the money would be refunded I have not received a refund

I lost my debit card and after I got it back and received my statements there were two charges on my card from this companyI never heard of this company and my card provider explained to me I would have to contact that company to get my money back due to fraudafter given the companies information I called and they explained that there was an account opened with them for insurance under the name *** love, I have never met this person and explained to this company that it was fraud and I need the money refunded back to my cardthe charges were on X-XX-XXXX in the amount of $and XX-XX-XXXX in the amount of I have been trying to get this matter resolved since November, they asked for a written letter which I provided and I even filed a police report and they are telling me even though I have never had any account with them, they can't refund the money back to my cardI then contacted the card provider again and told tem and they said they could not do anything and

Mike *** at your Joliet Il office is extremely professional cares for his senior clients like family, I experienced it first hand as he came out today and make sure they would be treated fairly

The representative *** who works for *** *** is a uneducated and rude repThis company sure knows how to hire the bestThis is what happens when you pay someone minimum wage and dont record the phone linesCorporate should get it togetherYou guys will be blown out soon with your competition if you keep hiring *** like thisYou guys are better then that

Since March, 2018, I have been dealing with Farmers in regards to a check they cashed for $ I never received credit for this payment
In March, 2018, I realized that my bill from Farmers Insurance, did not indicate a payment that I had made to them in the amount of $dated December I had made several calls, 1-***, talked with several different customer service people, they were all helpful, but never followed through with the whereabouts of the payment or my creditIn May 2018, I received notice that my insurance was about to be cancelled due to non payment of $by May26th I called again to the above number, but no one got back to me about my payment or the credit that I should of received I decided to get a new agent out of *** Haven, CT But to my dismay, she had not helped me either My last email from her was that she had not heard from Farmers as of yet either *** *** *** Farmers Insurance, ** *** *** *** ***

I bought insurance through fox insurance and they told me I had a policy, but I did not have not insurance at all.I have paid them every month
I started a policy with Fox insurance company in January for 340.00, and was scheduled to pay each month*** *** is the women who assisted meMy policy start date was from 01/11/16-07/11/with policy number GXX XXXXXXX XXAfter paying forJanuary I received a letter in the mail that states I owed an additional for not setting a EFT account.I paid the In February I went back to make a payment of by money order.In March I went to pay on my policy in the amount of 150.15, per my receipt it states I paid by checking/saving with the Last digits ending I do not have a checking or saving ending with that number.while paying I found out my policy was cancelled, I did not understand why and I paid everything I was supposed to payThey changed my policy number to GXX XXXXXXX XX, after I paid I received another l

When buying renter insurance we were not clearly informed that renters insurance did not cover damage renters could do When we filed a claim, we were informed of that fact Why do they call it renters insurance? Now we have a total loss And no way to recover
Product_Or_Service: insurance
Account_Number: XXX XXXXXXXXXX

Horrible service, very dirty company!! They do not want to pay out their claims, tell people that their renters insurance with liability *** not cover the damages they cause to their rental because they ***'t do thatI had to have the property manager call and complain because she understood their verbiage better then I didThey have been nothing but horrible to deal with and I *** be canceling my service with them as soon as my claim is paid

I CANCELED MY POLICY WITH FOREMOST INSURANCE REASON I HAD A LEAK IN THE ROOF WATER CAME THRU THE ROOF DAMAGING THE CEILLING AND BASE BOARD AND THE FLOOR TILE INTERIOR CONTENTS MATTRESS BOX SPRING AND DRESSER CLAIMS REPESENTATIVE BRENT SANDERS CAME OUT TOOK PICTURES OF THE DAMAGES HE MORE LESS DENIED THE CLAIM IN MY OPPION WHEN I TOLD HIM I HAD REPLACED THE ROOF WITH A MEDAL ROOF HE STATED HE HAD NEVER MADE A CLAIM WHEN THE ROOF HAD BEEN PUT ON BECOUSE HE DID SEE THE DAMAGED ROOF BECOUSE IT HAD BEEN COVERED I HAD ALREADY EXPLAINED BEFORE HE CAME OUT IF HE WAS GOING TO DENY ON THAT EXCUSE WHY WOULD HE BOTHER TO COME OUT I'M NOT SATIFIED AT ALL THAT I PUT MY TRUST IN FOREMOST INSURANCE THAT I CAN'T WHEN YOU ARE IN NEED OF THERE SERVICES SO THIS IS MY REPORT

Farmers Insurance accepted liability for damage to our condo 8/but won't payIt was the highest rated loss impacting our condo 95%
Occurred 8/Destroyed the ceilings, walls, floors, cabinetry - all is guttedWe lost our tenants - the rental income is our incomeAt first, the liability adjuster, *** *** told us they wouldn't pay - that she'd have to prove negligence on the part of the upstairs ownerI got the State Insurance Commissioner and an attorney involved and they immediately accepted liabilityWe have supplied Farmers with all invoices, pictures, they've done walk throughsOur insurance paid out within weeks but we were underinsured and it wasn't enough to cover the damageThe liability still hasn't paid and its almost been monthsThe adjuster keeps asking for the same paperwork over and overOr she will ask us to send her the totals - which are on the invoicesI've kept all emails pertaining to this, so when she asks for something we sent in Sept or

They were fast, efficient, and great to work with!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Thank You for informing me of this situation.  Please understand we train all of our employees to be polite and courteous, as well to be aware of the customers needs and desires regarding the information we share.  Many times customers are under the impression we are coming out...

to give a quick estimate only.  Unfortunately when we do just that we are doing the homeowner a disservice.  There are many companies out there that claim to sell "top quality replacement windows"  some claim to have "unbeatable warranties".  Unfortunately, replacement windows are similar to gold and gold plated jewelry.  On the surface they look alike but once the surface wears off (time) you are left with either a piece of worthless tin or real gold jewelry.    The window business is similar in the fact there are many types of vinyl that when new look alike.  But when time and weather wear away on them you end up getting just what you've paid for.  We see everyday, customers replacing windows they just spent hard earned money replacing within the last few years.  In the jewelry business many people know the difference between real gold and gold plated, and it definitely reflects in the price.  In the window industry most homeowners are not educated on these facts and learn through making mistakes but buy based on price alone.  Many times they repeat these buying mistakes.  White Oak Construction tries to give the homeowner a free education on this industry so they know what questions to ask.  Everything from who can I trust,  what a good window is made of and how is it made, what do I need to know about warranties, etc.    Even if we are not the company for them, we feel a responsibility to help homeowners from making costly mistakes.  To provide this information takes time, more time than just measuring and giving a price.  I will see that we do a better job of communicating this to our appointments ahead of time.I have reached out to this Customer and left a message.  I would be willing to have my manager visit with them and give them the information on price they need.  Also due to the inconvenience, I will see that a special pricing structure is given to make up for the time we've taken from them.  Again I apologize for my staff and will see that it is corrected.Sincerely,Sam L[redacted]CO-OwnerWhite Oak Construction

I have been contacted by the business and they took care of answering my complaint and I am very satisfied. I would recommend this business to anyone they are honest and provide good service.           Thank You!       *** ***

Horrible professionaliam! Ran us around for 9 days before admitting they do not have the equipment to drill a well 100+ feet which is what is needed at our home. They were called here and we were told they would be here the next morning. Next day comes, time flies by. At about noon, I start calling to find out when. Receive information that their truck is broke down and it would be soon. 5 pm arrives, no one yet. Finally at 7 pm, they show up. Sat and ran the water out of the bladder for an hour. Determined after another hour a new well was needed. Only way I find this out is by going to the truck where Bills girlfriend jumps out and tells me he is on the phone. She then informs me their broken down Truck was just an ac issue and that they had to wait for her to get out of work. They leave at almost 8 pm, no good water yet. Next day, same thing. Was told they would be there in the morning, they don't show at all this time. Friday comes (4 days no water) the arrive with a small machine finally at 5 pm to "jet out" a new well. It took 3 hours and when they were finished, the water now smells like sulfur. Bill promises it will go away after a few hours. Saturday passes, Sunday passes and water still smells. Monday comes and he arrives after 4 pm this time and installs a chlorine feeder after the pump and before the bladder tank. (I Googled proper set up and this is not correct). Sets the chlorine and leaves without saying a word! I run water, it's so chlorinated it is burning my eyes! It takes another 4 days before he answers our phone calls (total days without use able water at 9 now). Bills says they will come out after their last job and fix it again. I do not hear from them until 12:30 AM when I receive a text message that they were stuck in the mud and would be right over. At midnight?? I said no, come in the morning, daylight hours! Next day no show again. I finally get a phone call from Bills girlfriend that they were coming after another job in Ocoee. This would put them at my house at about 7 pm. I spent this day calling another well service who was all too familiar with Bill Pentz jobs and had fixed about 10 so far this year of people in similar situations. We also had a water test performed. It was not consumable, pH was 5.5, it was eating our pipes from the inside out. The well couldn't be lower than 50 ft and he said he went 85. The only well was not abandoned correctly. Armed with this info, I demanded Bill to drill a new well to 100+ ft, which is equivalent to every other house in the neighborhood. His girlfriend said she would let him know. At 8 pm I receive a text that they do not have any equipment to do the job properly and that is the last I heard from them.
Note: I am a renter and contact was made initially by our landlord who gave us permission to require a deeper well. No money had exchanged hands. The landlord was not paying until the job was completed properly, this is the only good news in this situation.