Farmers Insurance Group

On 4/12/in a parking lot of Nordstorm Rack as I stopped from backing up from a parking space a Honda Pilot scrap my rear bumper completely in which I file a claim with my insurance company 21st Century After all evidence and photos I submitted to them and after a month of e-mailing to them , they have rejected my claim completely and I am disappointed in them completelyIt is my rights to have them pay for $deductible in order to repair the vehicle and I am frustrated in their inadequate decision and asking for justice Product_Or_Service: Car Insurance Account_Number: Policy Number XXXXXX

I called because I was billed after I canceled and felt the amount was relatively excessive for days of coverage then threatened by collections It all started with the cost of my vehicle (1) coverage increasing by $without any notification that there would be a price increaseAfter going to a broker, I found that my home insurance was more than two time higher than it should beAfter campaigning about my cost my auto insurance was brought back downHowever, I did change my home coverageAgain, Farmers change the price of my auto insurance because I lost the multi coverage discount, understandableSo, I canceled all policies thinking that we were done after the last billingBecause they played around with the price so much I got a bill in the mail for $I called and was told it was for days of coverageWhen talking to the billing [redacted] on Friday December XX XXXX I told them that I felt that $was a little excessive for days of coverageWhat made me angry was

Hail Claim Denied - due to misinformation received by calis adjuster This complaint is related to a 'claim' from 2008, which I did not authorize to be a claim and a recent claim that was denied (loss date 04/11/2016) I have been paying into my farmers insurance since 2004, when I bought the house on Riverwalk Trail, McKinney, TY XXXXX In 2008, hail hit the McKinney area and I asked Farmers to send out someone to inspect my roof if there were leaksMrsKaty Cade came to my house, walked the roof and told me that the roof was fine and it was still 75% good She stated that Farmers will still send me a check based on her reportShe stated it would only cover a partial roof replacement, which I told her was not necessary, as the roof was still in good shape as the house was built in and as she stated, the roof was still goodShe stated that I do not have to cash the check if I did not want to, as the damage was minor and does not warrant a full replacement In g

Harassment, raised rates, disclosure of private information, failure to answer questions, bogus citations, Policy Number: XXXXXXXXX Dear Farmers: As a year [redacted] ; I recently have become a very displeasedSince recently moving from Hawai'i; transferring my Farmers insurance to New Mexico has been nothing but agony Here are my main issues: 1.) Same policy but raised rates - Everything in Hawai'i is more expensive; so, moving to stateside it should either be cheaper or have stayed the same 2.) You put my private information in that Insurance / credit database and all your competitors sent me junk mail when no one was suppose to even know this address 3.) The agent you assigned me continues to evade my questionsShe hasn't been any help 4.) Your company needs better communication with its subsidiariesHours of phone calls and my policy is still a messEverything from misspelled names, cancellation and reinstatement of my policy, and a random citation t

The rates as quoted did not match the premium charged at times The cancellation process is an Unfair Trade Practice in that when they are notified in writing and through customer service of a cancellation of insurance coverage, they do not follow instructions and seek to further delay the cancellation causing additional charges to consumers

I would give a zero star rating if I could My home sustained substantial losses during a storm with heavy wind gusts that rendered it uninhabitable PVC sewer pipes were ripped apart 10-inches and much more physical damage than I can list occurred during the overnight storm of May 4-5th, There were extensive, statewide power outages due to fallen trees/power lines This area is prone to straight-line winds, downbursts, microbursts, wind shear, and due to downslope winds off the mountain behind my home, have been known to shatter windows, sandblast paint from cars, and lift all shingles off a home as they progress through the area Foremost/Farmer's are denying my first and only claim in the years I have owned this property They are claiming the damage was due to 'settling over time' They have acknowledged the skirting was damaged, but, my deductible is much higher than their pay-out, so, 'they owe me nothing' Today, I [redacted] be placing a porta-potti on the lot, where EVERYONE can see it I [redacted] make a sign and place it on the porta-potti stating why I have to resort to this type of response to the injustice they have dealt to me All this time, I thought I was insured, made all payments on time and in full, on a yearly basis Foremost/Farmer's took my money with no intentions of covering any loss that may occur They use wording to their advantage and interpret everything to their liking and benefit I [redacted] take them to court I [redacted] not loose my home because of their bad business practices It is obvious there are hundreds/thousands of complaints, just like mine

My Wife and I have been customers for over years and that ended today [redacted] has destroyed any hope of a lasting relationship with our family due to his arrogance and unwillingness to assist in my account closureI took a few minutes one day to see if our auto rates were completive, keep in mind we have been customers for over twenty years so you can imagine my surprise when I noticed he was charging me well over my other quotesHe also failed to reduce my auto rates after my wife and I reached fifty years of ageI Never received ONE phone call when our account was handed over to him by our former insurance agent [redacted] WhitenackWith [redacted] we were happy because he actually reached out to us and truly cared how we were doingI worked as a Farmers agent for several years and I would never have treated any [redacted] the way we have been treatedThe second issue we have is we Sold our home and called to cancel our insurance policy and that is where the issues beganAfter putt

Initial Business Response / [redacted] (1000, 5, 2017/06/27) */ [redacted] brought his vehicle to the O'Regan's Toyota [redacted] service department on May 18th, due to a leaking sunroofAs [redacted] only purchased his vehicle from O'Regan's Toyota [redacted] in April of 2017, the sales department agreed to replace the sunroof at no charge to him The replacement sunroof was installed on May 25th, On June 7th, [redacted] returned to the O'Regan's Toyota [redacted] service department as he believed his replacement sunroof was again leakingThe sunroof in the [redacted] Toyota [redacted] has a "drip tray" component wherein water drips from the sunroof into the drip tray where it is collected and expelled through drainsIt was deemed at this time that there was more water entering on one side of the sunroof seal and that, although no water was entering the vehicle, an adjustment should be made [redacted] returned on June 20th, and the adjustment was performedThe sunroof was then tested thoroughly and it was deemed to be working properly as no more than a few drops of water dripped through the seal and were collected in the drip tray and where subsequently expelled through the drains It was explained to [redacted] that the sunroof was operating normally as per the design and that as such it does not need to be repaired or replaced [redacted] was also provided with documentation from Toyota Canada explaining that this was the design and operation of the sunroofIf [redacted] is unhappy with Toyota's design of the sunroof, that is a matter separate from whether or not it is operating properly Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although there's a drip tray to catch the water that does seep through but unfortunately in my opinion, a sunroof should not leak or seep water threw a seal if installed properly I can assure that the work was preformed as the company statedUnfortunately there is still water seeping in the drip tray to which in accordance with Toyota is properly working ? If a drip tray is installed, to me that means a flaw with the product to which a drip tray was their solution to the problem with their product It's unfortunate that the problem is still there but according to their specs it's the way it is ??? Final Business Response / [redacted] (1000, 17, 2017/07/05) */ Any vehicle equipped with a sunroof requires a way for water to evacuateIn most cases, manufacturers use a drip tray, located between the headliner of the vehicle, and the sunroof seal to collect the water, and allow it to escape through the four channels that follow the A and C pillars of the bodyUnder circumstances, any horizontal sunroof seal would require a provision for water intrusionWater breaking the horizontal seal of a sunroof is operation and are designed in similar fashion by all automobile manufacturers O'Regan's Toyota [redacted] maintains that the sunroof is now working in accordance with the manufacturer's design and is therefore not willing to exchange the vehicle Final Consumer Response / [redacted] (3000, 19, 2017/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand what the company is saying and to me it's just a cover up I can understand a little water coming in from time to time but not a steady drip in the rain !Unfortunately iving in the maritime don't help with the amount of rain and over time it's only going to get worst ! In any case , I'm stuck with the leak according to the dealership

I was quoted for month full coverage with deductible I was charged that price on my cc and now they say I owe another because the original quote is not goodI have emails that said the quote was good and will get coverage by JuneThey never said the quote was only good for a specific amount of timeThis was only months later Account_Number: XXXXX-

This agent sent me to collections after I repeatedly contacting the agent telling him he wasn't authorized to use the card he was as I was closing that accountI gave him new card information over times and it was never updatedI disputed the charges with my bank so that I was closing as farmers is still laying claims to those funds and canceled my policyI have been dealing with this issue for almost a yr now and would like a resolutionI have received the collection notice in the mail this week and disputing the matter with them as well Product_Or_Service: insurance

Homeowners insurance policy was billed wrong due to losses mentioned that did not occur On 8/8/Claim # XXXXXXXXXX-X-X was opened for policy XXXXXXXXXXI only received payment for hotel stay of 1-days and was told I had to pay for my own repairs because my deductible had not been metI tried to get a new home owners insurance policy with MetLife and they wanted to charge me more because Farmers reported they paid claim above which is not the caseI contacted Macy [redacted] who gave me the number for Mike who has not returned any of my callsI asked Macy for his email and she said she does not have itSince I cannot seem to get a hold of anyone I am using this avenue to communicate and have documentation ready to submit for your review

not authorizing proper repairs to our vehicle On May 30, 2018, our car was hit by a client of Farmers insurance. After contacting Farmers Insurance company about repairs on my car, their representative recommended that we take our car to Abra Auto Body and Glass of Carrollton, Ga. Everything seemed to be going well until I went to pick up the car after the repairs had supposedly been done. A part of the car that was replaced did not line up properly. The body shop said that there was a part of the frame that was bent back in the exact area where the car was hit. They assumed that it was from a previous accident, because there were some rust spots on the frame( the rust was all over the frame, not just in the spot that was bent). They sent pictures to the claims department representative, [redacted] When I spoke to Ms [redacted] she said that the damage to the frame would not be covered under the assumption that the damage was done previously. Again, the damage was exactly where the c

following an accident agents said they would talk to my witness and would accept any photos of the accident, but did not want to on 5/28/i was involved in an accidentfirst agents I spoke to said that once a claim adjuster called I could supply witness names and numbers along with a way to send photoswhen I finally got in contact all they took was a recorded statementwas not until 7/21/they accepted photos and name of witnessin the two months I had a wedding and a honey moon and lost one of the photos pf the accident crucial for itit also took over two weeks before they called my witness and did not leave a name or messageit took my witness multiple tries back leaving messages until contact was made about weeks lateron 8/24/they finally got back to me again saying there was insufficient evidencefirst adjuster was [redacted] and the second adjuster that partially filled in was [redacted] both adjusters took extremely long to return calls it was unp

Initial Business Response / [redacted] (1000, 8, 2016/10/17) */ October 17, All clients have the choice to oor opt-out of additional coverage for their vehicles [redacted] decision to opt-out of the tire, rim and maintenance packages in no way resulted in the decision to not sell [redacted] a vehicle Certain information is required to complete any vehicle purchase [redacted] provided insufficient information and therefore did not meet the criteria necessary to complete the transaction Due to the Personal Information Protection and Electronic Documents Act, personal information can not be disclosed in this public responseHowever, I would be pleased to further discuss this matter directly with [redacted] in person or by telephoneI can be reached directly at [redacted] [redacted] $ [redacted] deposit can be refunded in person at his earliest convenience Sincerely, [redacted] O'Regan's Automotive Group Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't satisfy with the response In [redacted] emailShe wrote [redacted] provided insufficient information and therefore did not meet the criteria necessary to complete the transaction." I provided all the required information by Oregan's sales and finance manager Here are the information I provided: my sin number, my last three month bank transaction my bank statement my passport, my permanent resident card my house deed/confirmation of home ownership Although I was surprised by requesting a house deed for buying a vehicle, I provided it anyway After all the info I provided, I was not told any more documents/infoThe finance manager didn't call me later So I don't agree with " [redacted] provided insufficient information" Please tell me what information I missed to buy a vehicle I reserve my right to contact local media about my situation [redacted] Final Consumer Response / [redacted] (4200, 17, 2016/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I did meet with the General Manager and Financial Services Manager on Oct 21st, However, the result was not that great As we solving this issue, the vehicle that I put deposit on May 2016, as we speaking now Oct 2016, was sold out to someone else alreadyAnd this was under my depositThe General Manager told me that he can order another one, but it would be some time in Feb and I need to pay extra [redacted] dollar deposit on top of the final price for month I haven't heard anything back since Oct 21st yeti don't know the final date of the delivery time It is a terrible vehicle buying experience in my life so farMost likely I need to wait about a year to order a vehicle and then pay extra [redacted] dollar to get itI don't know how much patience I have now Final Business Response / [redacted] (4000, 22, 2016/11/15) */ We have offered some additional alternatives to [redacted] but were unfortunately not able to come a mutually agreeable solution We make every effort to sell vehicles to prospective clients and are not in the business of turning clients away Due to the Personal Information Protection and Electronic Documents Act (PIPEDA), we simply cannot disclose the specifics with any greater detail

Our billing has continued to go up over the past 3-years, it went from $per year and now it is $3,(for one of our homes - [redacted] N [redacted] Hoquim, [redacted] XXXXX)When we inquired about the increased charges Kevin [redacted] located at [redacted] XXXXX; XXX-XXX-XXXX, advised us that it was due to FEMA requirements/guidelines and that we should just sell our houseWe received a quote from CA Flood Insurance, Courtney [redacted] for $for the 1st year, the second year would be $354.95, which is for the actual cash value of the homeKevin was advising us that our rates were based on FEMA and the replacement value vs the actual cost of the home

Initial Business Response / [redacted] (1000, 8, 2016/10/03) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] October 3, 2016 Customer satisfaction is of great importance to us at O'Regan's and we review each customer concern carefully in an... effort to provide a reasonable and just solution. [redacted] 's vehicle had 17,000km when he took delivery. We feel it is reasonable to expect some wear on the brakes and other vehicle components as a result of the 17,000 kilometers already driven. As a result, we discounted the vehicle for [redacted] by $ [redacted] . This discount was in lieu the kilometers and associated wear and tear on the vehicle at delivery. At that time, we completed an inspection on the vehicle. The brake pads measured 9mm in the front and 7mm in the rear. These measurements far exceeded our minimum levels of tolerance when selling demonstrator vehicles. New brake pads generally measure 12mm in thickness. When [redacted] was in last week, his service indicator was for an oil change due as well as rear brakes, which were close to needing replacement with 3mm remaining. The estimate to replace the rear brakes was $***. As they were approximately half worn when [redacted] took delivery, O'Regan's [redacted] offered to pay for half of the rear brake replacement, in addition to the $ [redacted] discount given to him off the selling price at the time of sale to account for this wear and tear. His total cost for the rear brake replacement was therefore be $ [redacted] tax included. After reviewing all of the information, we believe that this goodwill gesture of $ [redacted] is very fair. I would be pleased to speak with [redacted] if he has any further questions or concerns. I can be reached directly at [redacted] Sincerely, [redacted] O'Regan's Automotive Group

Initial Business Response / [redacted] (1000, 5, 2016/09/21) */ [redacted] Several months ago, [redacted] contacted [redacted] which is administered by [redacted] in [redacted] She initiated a claim for payment relief and received the sum of $ [redacted] , the equivalent of months' payments In mid-August, when the 4-month payment relief ended, [redacted] spoke with [redacted] (a [redacted] representative) to initiate a claim to return her carAs per the client's coverage, [redacted] deducted the amount paid in payment relief from the maximum total benefit of $ [redacted] Therefore, the balance remaining to settle the vehicle return claim was $ [redacted] [redacted] requires that a lease cannot be in arrears when a claim is submittedTherefore, we ( [redacted] ) continued collecting payments until the client's claim was approved by [redacted] The payout quoted to [redacted] on August 19th was $ [redacted] To this payout, [redacted] applied the proceeds from the sale of the client's car of $ [redacted] , leaving a balance owing of $ [redacted] The client's remaining [redacted] benefit of $ [redacted] (as seen above) was applied to the balance owing, reducing the client's balance owing to $ [redacted] Since that time, [redacted] has collected bi-weekly payments (on September 1st and September 15th) totaling $ [redacted] , in order to ensure that the client's account was kept up to date as per [redacted] criteriaAs a result, this $ [redacted] was applied to the client's balance owing of $ [redacted] , reducing the balance owing to $ [redacted] As a goodwill gesture, we at [redacted] have agreed to forgive the remaining balance of $ [redacted] We understand that this is a challenging situation for [redacted] We have tried to help by deducting the two bi-weekly payments she paid from the payout balance and by waiving the remaining balance of $ [redacted] In addition, we have offered to pick up her vehicle in [redacted] , if she would like We also understand that [redacted] would like her two bi-weekly payments refundedIn effect, they have been, by being deducted from the payout balanceNo further payments will be deducted from the client's account because the funds were received from [redacted] yesterday, September 21st I would be pleased to speak with [redacted] if she has any further questions or concernsI can be reached directly [redacted]

We had hail damage to our house this yearand now find out that what we thought was replacement coverage on the homeowners policy did not include all the house The exclusions were on a page document that was not provided to us and not disclosed in plain language on the copy of the policy that we obtained at the time we signed up and paid for the policy Product_Or_Service: Homeowners Policy Account_Number: #XXXXXXXXX

Undue cancellation/ policy premium not collected/ no notice of cancellation given I have done business with Bristol West's sister company, 21st Century, for years; my policy was referred to Bristol West when 21st Century ceased doing business in the state of PAMy policy was set to renew on 12/13/with Bristol WestI completed all documents as instructed, including payment documents for electronic payment in the amount of $& emailed to their renewal documents email address that was provided to me on 12/7/16; after sending the email I received a confirmation email in returnThe company had already mailed insurance cards to meAt this point, I assumed I had completed all steps & would be insured for months- I was incorrectI received a letter from [redacted] on Saturday 1/7/asking me to turn in my registration or prove that I've had no lapse in coverage because they received notification from Bristol West that my policy was cancelled as of 12/13/16?? This company has no *

House was robbed, we closed escrow a few weeks earlier, Farmers is trying to find a reason not to help us when we were robbed Farmers argues with me that this was not our principal place of dwelling based on an answer from my husband's statement, which he was not correct entirely and can be backed up by proofAlso she arrived during the remodel, which took place after the robbery, she assumed we didn't live thereShe told us that we ***'t live there or ever lived there when, because we are now remodeling in fact, we do and we are now remodeling and not sleeping there because the garage door is still brokenI am scared to sleep there now.The order of events that occurred was like this: 1) Moving in2) Fixing things slowly as we live there 3) Burglary happens, and leaving hole into house and garage door broken4) Unsafe to sleep there so to repair wall, but garage still being orderedStart fixing things since we are waiting for garage door and Farmers.5) Waiting for garage door to