Farmers Insurance Group

Insurance policy was always paid in full, including changes madeAfter the last term ended, a new bill was issued for no clear reason
Insurance policy was always paid in full for the term, including changes made (added card and driver)After the last term ended a new bill of $was issued without a clear explanation along with threats to send the bill to collection agencies
Auto policy: XXXXX-
Account number: GXXXXXXXXX
Summary of the last terms and changes, and payments made:
(6-Month Term: Mar 26, to Sep 26, 2015)Bill paid in full, no balance left
03/18/
CONFIRMATION # XXXXXXXXXXXX using VISA - Credit Card (***2413)
Print Details
-$ COMPLETED
In September-2016, the policy was renewed for another 6-Month Term (Sep 26, to Mar 26, 2016)Bill paid in full on Sep 1st,
09/01/
CONFIRMATION # XXXXXXXXXXXX using MasterCard - Credit Card (***9721)
Print Details
-$
COMPLETED

*** Attached ***Click here to Get the File - use the Password: 1427D9C0https://bluecomplaints.Revdex.com.org/attachment/?c=XXXXXXXX

I canceled a car insurance policy through the agent at this companyThe next day a payment was deducted for the next month even though online the policy reflected it was cancelledI reached out to the agent on the Monday after the payment was taken out about when the money will be put back in my accountI was assured it would be " re-deposited into your account shortly." It is now a full week since the money has been removed and I still do not have the money
Product_Or_Service: car insurance

My parked vehicle was involved in a hit & run by one of their insuredThey don't want to pay for it
On February 18th my vehicle which was legally parked in front of my house was struck by another vehicle Head onThe owner of the vehicle is insured by Bristol West Insurance companyThey are claiming that they will not pay for my vehicle to be repaired or replaced due to the owner of the vehicle has not responded or filed a claimThe owner of the vehicle allowed her boyfriend to drive the vehicle and was pursued by the police for drugs and during the pursuit hit my vehicleI feel as though Bristol West is responsible for either fixing or replacing my vehicleI see that there are numerous complaints for hit & run against Bristol West because they did not want to pay for them as wellI want either my vehicle fixed or replacedI have a police report of the incident as well as numerous pictures documenting the incident

I have been a customer with farmers for auto and home for years Overall thought it was pretty good until I filed my very first auto claim Van in shopping area during a very windy day while I was indoor shopping Upon returning noticed mild damages on bumper and both van doors I am not sure as to cause possible carts, possible vandalism, don't know and of course no witnessesClaims agent came to look at the car and stated these are separate claims and deductibles Even if same time can't be on same claim I was in shock and still am Will pay for it cash and switch to another insurer who doesn't play these games to save money Heed the Warning!

see Attached documentClick here to Get the File - use the Password: 0A8D5766https://bluecomplaints.Revdex.com.org/attachment/?c=XXXXXXXX

Philadelphia Insurance co& Farmers Insurance corefused my injury claim liability against their insured Subway Resaurant
Complaint Type:Service IssuesDescription of Complaint:The Second insurance companies are Philadelphia Indemnity Insurance company and Farmers Automobile Insurance Company, who also violated several of the Texas *** of insurance Constitution & Statute Codes and Laws and Commissioners Rules while holding their insurance liscenses and or Certificate, and providing Commercial insurance to businesses in the state of Texas, and all transpired during their claim process time period, which they should answer for all of their badfaith actions against the injured partyTDI#XXXXXX, - Philadelphia Insurance co& Farmers Insurance corefused my injury claim liability against their insured Subway Resaurant by relying solely on their unprofessional and inefficient investigation, which their investigator had committed investigation misconductThe insurance companies

I was involved in a accident l filed a loss with the company and now they won't talk to me every time l call all l get is a recording and they never return my call
Order_Number: XXXXXXXXXX
Account_Number: GXX XXXXXXX XX

This company has not refunded my money from when they pulled my funds out AFTER I cancelled my policy
I cancelled my policy, per their systems, at 12:AM on November 4th, I checked my bank statement on November 7th and they had pulled out $200+ for my policy that was supposed to be cancelledI contacted the company immediately because they had overdrafted my account and spoke with numerous supervisorsThey recommended that I "reactivity my account" so they could refund me the full amountToday I saw November 21st and I still do not have my refundI asked them to refund my money back to my account they drafted it from on the 7thContacted them today and they stated that they are processing the refund since the 18thAgain, days after I already cancelled my policyThey are not willing to directly deposit it back to my bank account that they have on file to draft the initial payment from

We were talked into a new policy due to lower monthly payments They screwed up credits and payments
Two months before our renewal on our Farmers insurance policy we decided to get quotes from other insurance ( American Family, Geico, Progressive, Liberty Mutual, The General, State Farm)as ours had gone from $a month in to $in 2016, then we received notice our insurance was going up to $per month on our renewal on Nov1, We got quotes that were from $a month to $a month We went into our insurance agent *** Hladkey (former agent Rich Brown always helped us but he retired just before the first insurance rate hike)on or about October 6th to discuss what options we had We were told we could keep out old policy (XXXXX-XX-XX) but that there was no savings to be had so it would stay the same about $a month But we could start a new policy that would give us monthly payments of around $a month (quoted for months or $a month

Worst experience and *** service ever!! I filed a claim with my farmers home owner insurance policy for roof damage due to high winds in my areaI leave on a severe wind area and and have been worstAfter the adjuster came to my house and took several pictures he left and told me I would get a response within days from himHe emailed me denying my claim because of and old claim for which he wanted receipts for the materials used to fix the roofI explain to him how can he expect me to keep those from over years agoAfter going back and forth with him his supervisor and my agentI had my husband go up in the roof and take pictures him self to show the agent that the new roof damage is different than beforeI sent the adjuster the new photos comparing them to the photos from the last claim as well as the before and after of the repaired roof from that same claim as well as the new damageEven though I pointed out the differences to him he denied my claim and

After Farmers cancelled my home insurance because they wanted more repairs done, even tho I had had a new steel roof put on, they then proceeded to keep the money I had paid several months ahead, (and still have in their possesion, to this date) ***, the agent, would not take any of my calls, and they then proceeded to bill me for the next months ahead billing cycle, and even turned me over to collection for auto insurance I did not even have! (I had signed up for Home and Auto) My new agent was finally able to get thru,*** actually took his call, and they finally stopped the billingBut,not the collections for many more months! All the while, they kept the extra money I had paid ahead, that I really needed, for themselves!!

We have been in the same home for 15+ yearsAs a current farmers customer I now realize it's the worst mistake of my likeWe had a house fireDue to the sot and ash still in the air, my father has now been in the er twiceContinuing to drag your feet with the "farmers suggested" restoration company is seriously taking a tole on my familyNot only have you proven to care nothing about your long term loyal customers, you have shown me that your company was the worst mistake of my life

For commercial vehicles they were charging us a certain amount and after months that we took off one of the vehicles the agent still wants us to pay the same amount for vehicles even though just remains on the policy.Product_Or_Service: Commercial vehicle insurance Account_Number: 73TRSXXXXXX

I have been paying for insurance for my rental home through Foremost/Farmers for yearsNever one late payment in that timeI had some renters who did significant damage to my rental homeI met with my agent and he initially said they would cover $dollars for the damageThat $turned into $once I received a copy of his reportHe then called me a week later and said that they reviewed the policy again and found a loophole to where they didn't have to pay anythingThey put a stop payment on the check and now refuse to return my phone callsI had a $policy and they are giving me nothingPlease do not do business with this companyThey are frauds and thievesThe only good news is that after I contacted an attorney, he says that I have an extremely strong caseHopefully I can get some of the money back that I have paid them for years

I asked the agent to cancel a life policy I had with his agency and he refusedI was charged for a total of two months and had to threaten legal action before he cancelled the policyIn the mean time, I was charged dollars and he is refusing to refund my money

file a claim #*** damage was done over *** the police has vanduisiom on it will not pay claim keep getting the run around or just lie to me they have what they need to pay
Product_Or_Service: full covage auto insurace
Account_Number: ***

Harassment, raised rates, disclosure of private information, failure to answer questions, bogus citations,
Policy Number: XXXXXXXXX
Dear Farmers:
As a year ***; I recently have become a very displeasedSince recently moving from Hawai'i; transferring my Farmers insurance to New Mexico has been nothing but agony
Here are my main issues:
1.) Same policy but raised rates
- Everything in Hawai'i is more expensive; so, moving to stateside it should either be cheaper or have stayed the same
2.) You put my private information in that Insurance / credit database and all your competitors sent me junk mail when no one was suppose to even know this address
3.) The agent you assigned me continues to evade my questionsShe hasn't been any help
4.) Your company needs better communication with its subsidiariesHours of phone calls and my policy is still a messEverything from misspelled names, cancellation and reinstatement of my policy, and a random citation t

I was involved in a car accident, and Bristol West insures the driver that was at faultI settled my claim with Bristol West for all outstanding medical bills several months agoThe Doctor's office has informed me that *** *** the employee at Bristol West to whom my claim is assigned, will not return their phone calls regarding an unpaid balance of about $I have attempted to contact *** over the past weeksI've called him times and left as many voicemailsThe company claims I cannot email him directlyThis past week I've contacted ***'s supervisor, *** *** and left him messages, but I have yet to receive a call back from either *** or *** There is no explanation as to why Bristol West has not paid the full amount they contracted to pay
Product_Or_Service: Car Insurance
Account_Number: claim # XXXXXXXXXX

We canceled our home owners insurance (account PXXXX XXXXX) effective April 30, Since our mortgage company escrows our insurance they had already sent Farmers a check for the renewal policy that would have began May 1, We got and e mail from Farmers confirming the cancelation and that they were issuing a refund check which we did receive.Now almost three months later they are trying to bill us for $and some change stating that they earned some of that premium for the policy that was canceled I disagreed since we have confirmation from Farmers of an April 30, cancelation that means the renewal policy never went in to effect and as such there is no way they earned any premiums.I returned the bill unpaid with a note that we did not owe and would not pay and that they needed to write it off After which we got a collection call from Farmers saying they needed to speak with us about our account Since the number the call came from was unknown to us we let it go to