FedLoan Servicing

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding customer service very seriouslyTed will provide Ms*** with a
formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert Pl*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I was granted a forbearance dating back to the year 2011, which should put all my accounts as current and not past dueI have attached the letter I received to this response to show that I was granted the forbearance dating back to year As far as my credit is concerned, none of the accounts have been changed or brought to current status, and my credit is still ruinedThis matter has NOT been resolved, as far as I can tell
Regards,
*** ***

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by Mr***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyHeather will
provide Mr*** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding balance disputes and customer service very seriouslyMikell will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

November 17,
While we regret the concerns included in *** ***’s inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be
sent to *** *** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding service issues and customer service very seriouslyNate will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding customer service very seriouslyHeather will provide *** ***
with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms***, we understand that Borrower Experience Advocate Heather sent her a formal response on November 23, 2016, directly addressing her concernsBased on our review, no further action is warranted at this time
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we
appreciate the opportunity to resolve themSince receiving her concerns,
Borrower Experience Advocate Mikell has been working toward resolutionWe take
all concerns regarding credit reporting and customer service very
seriouslyMikell
will provide *** *** with a formal letter shortly, along with his direct
contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr. ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding accurate credit reporting and customer service very
seriouslyJsoh will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions. Thank you,
Matt E***
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Ted has recently sent her a formal response addressing her concernsWe encourage *** *** to contact Ted, should any additional questions or concerns ariseAs always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I finally received a letter in the mail yesterday with information regarding my account and complaintsUnfortunately the letter continues to give me the same rhetoric as I have gotten all along"According to their records, I have been able to access my account", which is completely incorrectEverytime I try to log on, I am immediately logged outThat probably shows as a successful log-on, but it is quite the oppositeHad the company taken the time to review how I have paid my account the last two months, they would see that it is by phone, which is currently my only option outside of mailing in a checkIn my opinion, that would suggest that I possibly cannot access my account.The bank account issue was addressed, but again is nothing that I have not already tried or discussedEssentially this letter only provided one useful thing and that is a phone number to the person that sent itI plan on calling tomorrow, but in my experience, I shouldn't set my hopes or expectations very highly with FedLoansFor now, I will work with this person on correcting the issue, but to date, no one has been able to resolve this and FedLoans essentially is treating me as a liar when I inform them I cannot access me accountInstead of getting more information, they just look at a computer log and tell me all is wellIn my opinion, at this time, this complaint is anything but resolvedI do not wish for this to be closed and I will continue pursuing as long as it takesTomorrow's phone call should be interesting
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I strongly disagree I was informed by one of your representatives that the payment twice was credited to one of the accounts which were already paid off by me and I have a credit balance on two different accounts rather than you applying the payment toward the accounts with a balance
This needs to be fixed I was not lateComplaint* ***
I am rejecting this response because:
Regards,
Livia Mcconley

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:FedLoan's representative, Mary Kate, referenced by FedLoan above, has not returned messages left for herFedLoan has yet to correct its mistaken interest capitalization and they are dragging their feet in resolving this error in their favor
Regards,
*** ***

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** ***
shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyHeather will provide
*** *** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert Pl*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyMikell will provide
*** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA