FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am not satisfied with fedloans actions with my caseTime and time again I was given misleading and inaccurate information in reference to my applications and process of having them submittedI was never told documents were missing or never received and in fact I was never contacted ever by fedloanI contacted them more than a couple dozen times trying to get my loans straightened out and just recently again was told I didn't have any files or that I've communicated with fedloan since This was again another error and misleading information given to meMy loans should have never been reported as late and I Should have been notified that my IDRP application was misplaced by FedLoanThis needs to be removed from my credit report entirely and squared awayI have contacted my congressmen who will be sending fedloan paperwork
Regards,
*** ***

We regret that our initial response was unsatisfactoryBorrower
Experience Advocate Josh is working diligently to review the concerns raised
by *** ***We hope that once he receives our formal response, he will find
this satisfactoryThe contact information for Josh will also be included in this
response, and we encourage *** *** to contact him if there are any
additional questions or concerns
As always, please let me know if you have any
questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that a formal response was sent to her on February 8, 2017, directly addressing her concernsThis response included the direct contact information of her assigned analystWe encourage *** *** to reach out to her assigned analyst with any questions or concerns
As always, please let me know if you have any questions
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyNate will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

We appreciate Ms***'s continued feedback and willingness to follow up on this matter. We apologize for the miscommunication, but her assigned Borrower Experience Advocate, Jared, was under the impression that he was awaiting confirmation from Ms*** whether she had received all of the information and materials she needed to facilitate her mortgage process. In the meantime, he has been conducting a review of the experience she had encountered with our customer service, with the expectation that we would be able to provide a formal letter advising of his findings and apologizing for her experience, assuming that is warranted. We ask her continued patience, and reaffirm that she is welcome to reach out to him directlyIn the meantime, Jared will also attempt to reach Ms*** to discuss the matter more fully.As always, please let me know if you have any
questions
Thank you,
Matt E*** Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns included in *** *** complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding customer service very seriouslyHeather will provide ***
*** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by ** ***, we
appreciate the opportunity to resolve themSince receiving her concerns,
Borrower Experience Advocate Ted has been working toward resolutionWe take
all concerns regarding credit reporting and customer service very seriously
Ted
will provide *** *** with a formal letter shortly, along with his direct
contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding the Public Service Loan Forgiveness (PSLF) program and customer
service very seriouslyTed will provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

Complaint: ***
I am rejecting this response because:Date: Tue, Feb 27, at 8:AMResponse to *** servicing1) You provided a "copy" of my application. This is totally fraudulent with misspellings on itAll communication was by phone.2) I was not seeking a reduction in paymentsI was seeking loan forgiveness for government employeesThe only information that was shared with me involved refinancing the loanThe document Dated 1/7/that you claim to have mailed me, I never receivedOnly documents I received were via email. 3) The interest rate is not a concern.My issue is with the total amount of interest required by extending the terms of the loan and the processing feeThe email that I received showed a fee of $(roughly 10%),which is when I decided not to do business with youNot only did I consider that exorbitant and ridiculous, but certainly I would apply those moniesTo the loan principle if available.4) I have voice mail messages From student loan help centerDocuments department requestingI sign the email from Iris on 12/22/16, on 1/5/From *** to "complete consolidation " on 1/11/17.I ignored these messages Because as stated before, I had no intention to secure the loanThe next call I received stated they attempted to debit my bank account which was NSFMy response was what account? I have not authorized Any debit.I received a voice message from ROBIN 1/24/!*** at 8:52am requesting a return call 5:00pm at *** *** regarding this debit/paymentThis is the return Phone call that I described.5) This is the information I originally called forMy understanding was that your service would assist me to determine my eligibilityInstead what I received was a constant harassment and strong arm to consolidate my loan.Regards,
*** ***

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding Income-Driven Repayment and customer service very seriouslyNate
will provide Ms*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: FedLoan Servicing hasn't removed the late payments from my credit bureau I spoke with Diana from FedLoan Servicing on May and she informed me to write a Goodwill Letter which I have done. I mailed next day air to her attention explaining the special circumstances that I have with my health and fight for my life during that time
Regards,
*** ***

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Nate recently sent him a formal response addressing his concernsHe should receive our response shortlyWe encourage *** *** to contact Nate, should any additional questions or concerns ariseAs always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding customer service very seriouslyNate will provide *** *** with a
formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that a Consumer Relationship Analyst has been working diligently toward resolutionOnce a thorough review is performed, we will send *** *** a formal responseWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed
As always, please let me know if you have any questions
Thank you,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mary K*** has been working toward resolutionWe take all concerns regarding customer service very seriouslyMary K*** will provide ***
*** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyNate will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** Borrower Experience Advocates
FedLoan Servicing | PHEAA

Complaint: ***
I am rejecting this response because:
I am hoping that there is a way to re-open this claim that was closed #***The company contacted me with a service rep that was of no help and has told me the exact same thing that I have been told every time I call inI have written letters to this company and called in over times requesting to talk to a manager and the only call back I received was after my Revdex.com claimThank you in advance for your help. *** ***

While we regret the concerns expressed by *** *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding consolidation and credit reporting very seriouslyTed
will provide *** *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie NH***
Supervisor, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

Please be assured that a Consumer Relationship Analyst has been working diligently toward resolutionOnce a thorough review is performed, we will send *** *** a formal response addressing her concernsWe understand *** ***’s frustration, and we greatly appreciate her patience as this matter is reviewed
As always, please let me know if you have any questions
Thank you,
Consumer Relationship Analyst Team
FedLoan Servicing