FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I chose not to accept or reject that resolution until the letter from "Borrower Experience Advocate Ted" arrivedThat formal letter has still not been receivedHowever, I did receive a call from a man named Brian who gave me steps that will ultimately satisfy all the requests I made in my desired outcome, and that is the resolution that is satisfactory to meWhile the timeframes and errors I have experienced are still unacceptable to me, there is nothing left to be done by the business in regards to my personal situation at this time.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am not sure what calling a rep, which will recite what's in the letter The fault is with you (Fedloan) and giving bad advice Not sure why this is hard to understand I have been a direct debit payer with Fedloan for years, now I get penalized for advice given by Fedloan to not make payments while the IBR was in process?
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyJosh will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

December 7,
While we regret the concerns included in *** ***s’ inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response
will be sent to *** ***s shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

We understand that Borrower Experience Advocate Heather sent a letter to Mr***, on November 18, 2016, directly addressing his concernsIf Mr*** has not received our response, or would like to discuss options for his account moving forward, we encourage him to contact Heather, who has been assigned as his advocate and direct point of contact
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyMikell will provide
Ms*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding customer service very seriouslyHeather will provide Ms*** with
a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Nate called but did not ask me to call him back. He told me to call him IF I had a question. I am not happy because they lied to my district office when they called to verify my employment and told them that they had talked to me and everything was fine. This is NOT true. My payments have NOT been reinstated and I reject their response
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:FedLoan sent me another generic response letter not addressing the matter at handOnly sending me a "credit reference letter"Fedloan, as a furnisher, is required by the FCRA to update any information reporting to the CRA'sAccording to their own records my loan was in forbearance from July 2014- Feb however it is reporting late on my credit reportI have previously attached an FTC advisory opinion stating their responsibility in this matter and they have continued to ignore itI expect my credit report to be updated immediately reflecting the forbearance I was grantedFedloan is ignoring FCRA regulations and is not responding to this Revdex.com complaint or the matters addressed in it. Regards,
*** ***

November 7,
While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

December 1,
While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsPlease be aware that additional research is being performed at this timeRest assured that a formal response will be mailed directly to *** ***If you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: please give the Revdex.com the actual steps you have taken not what you are going to do
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve them
Since receiving her concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding customer service and processing times very seriouslyJosh will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Sep 21, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.org---------- Forwarded message ----------From: *** * Date: Tue, Sep 20, at 9:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Can you please add the following to my case file?Good Evening! I wanted to follwith you regarding my loan applicationSince I sent them the AISD application that they requested, I received an notification on 9/19/stating that my loan has been denied since I have not served consecutive years at a Title I schoolIn addition, I received a second letter stating that my loans have been put into admin forbearance until 11/11/16. I am very infuriated with this loan company! They have all of my paperwork that shows I have served years straight in a Title I schoolIn their last response to the CFPB, they stated that they needed me to only resend the corrected application for AISD since they have the others, of which I did.Can you please help me with this issue?Thank you for your time,*** *** ***

Complaint: [redacted]
I am rejecting this response because:I never received  a response from Fed Loan Servicing. I was not aware I needed to respond to the email you sent on 11/30 when it said Fed Loan would be contacting me. Sorry I apparently didn't read all the way down the email.
Regards,
[redacted]

April 6, 2018
While we regret that our last response was rejected, we sincerely appreciate the opportunity to continue to assist in resolving the concerns. Rest assured that a formal response to the concerns was mailed. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

March 22, 2018
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent, along...

with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

January 5, 2018
While we regret that Ms. [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concerns. Please be aware that additional research is being performed at this time. Rest assured that a formal response will be mailed directly to Ms. [redacted]. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing