FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I received a letter that basically says, "thanks for voicing your concernsWe heard all of them, but care about none of them." Derogatory marks will remain on my report, even though I have EIGHTEEN of them instead of the three it should beAll they say is, "consolidate to avoid this in the future." It won't happen in the future because it was a lack of a bill that caused it to happen in the past!
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate
will provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to ***
*** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

Complaint: ***
My summary and clearance letter hasn't be sent and I don't want to speak to MikellI rather speak to Jonathan or someonene else
I am rejecting this response because:
Regards,
*** ***

While we regret the concerns included in Ms***’ complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal response will be sent to Ms***
shortly, along with our contact information, should any additional concerns arise
Best Regards,
Borrower Experience Advocate Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The response sent did not address the fact that Fed Loan did not communicate with me on a past due loan or payments dueThey had wrong data on my email, address and phone numberI have no idea where this information came from. Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:No resolution has been reached in this matterI have elevated my complaint to the federal trade commission.
Regards,
*** ***

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Ted has been working diligently toward resolutionOnce a thorough review is performed, Ted will send *** *** a formal responseWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: If I don't reject it, the Revdex.com considers the matter closed It's not closed until my issues are resolved with Fed Loan Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The above entity has reported some inaccurate late payments history to my credit files thus I have sent several requests via certified mail to receive proper information and finally removal of those inaccurate payment historyThis entity has never provided anything to my requests nor replied to my letters at allI finally filed a complaint with your office (Revdex.com) and the following was response of the Fed Loan Servicing Credit to the Revdex.com: ......."While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate will provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns ariseAs always, please let me know if you have any questionsThank you, Wilbert P*** *** Borrower Experience Advocates Fed Loan Servicing | PHEAA"As you can see they promised Revdex.com that they will send me a response but up to this date I have received NOTHING NON WHAT SO EVERPlease assist me in this matter.This entity has been violating the law and in your case (Revdex.com) they LIED regarding answering me directlyThey MUST remove reported late payment history from my credit reports
Regards,
*** ***

February 22,
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent
shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

Complaint: ***
I am rejecting this response because:This is the second complaint I've filed with the Revdex.comMy first complaint number is ***.I'm experiencing the same issue that I had with FEDLOAN SREVICING CREDITThey have added a student loan bill that is not mineI spoke with a service rep at Fedloan servicing and he agreed to send me copies of payment receipts and signed enrollment applicationsAfter repeated calls to them I have yet to receive any information I requestedAll of the info they had on me was incorrectWhen I filed my complaint with them I provided my current and correct informationSince then FEDLOAN SERVICING CREDIT has updated their incorrect file information with the correct info that I provided to themI provided my correct info in hopes to have this matter settled.The partial account number for the that is on my credit report is *** *** I want this account removed from my credit report and to have FEDLOAN SERVICING CREDIT held accountable for compiling misinformation on me.I want this account fully investigated and removed from my recordI have requested this action before with no positive resultsif this is not resolved fully and to my satisfaction this second time I will seek litigation and will not stop until all of my requests are met
Regards,
*** ***

I received a financial activity summary on one of the loans I have with fed loansI pay these loans together, so this summary shows nothing except that 44% of the payment is being applied to interestI have paid $in the past years on this loan alone but my principal has only gone down less than $I will never have this loan paid off in years at this rateThere is no explanation.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have written and attach this letter before and they have ignore the letter that clearly states that I have completed all necessary forms and it was processed by student loanservices
Regards,
*** ***

We understand that *** ***'s assigned Borrower Experience Advocate, Meghan, was able to work with unaffiliated organizations to ensure that his application could be processed and approved. We wish *** *** the very best going forward, and encourage him to contact us directly if he has any additional questions or concerns.As always, please let me know if you have any questions
Thank you,
Matt E***
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While we regret the concerns included in *** *** complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** ***
shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mary Kate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyMary
Kate will provide *** *** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***