FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing issues and customer service very seriouslyMikell will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Nate sent him a formal response on April 1, 2016, directly addressing his concernsThis response included Nate’s direct contact informationWe encourage *** *** to reach out to him to discuss our response
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in *** ***’ complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding Public Service Loan Forgiveness and customer service very
seriouslyMikell will provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Mikell has been working diligently toward resolutionOnce a thorough review is performed, Mikell will send *** *** a formal response
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While
we regret the concerns expressed by *** ***, we
appreciate the opportunity to resolve themSince receiving her concerns,
Borrower Experience Advocate Ted has been working toward resolutionWe take
all concerns regarding issues with consolidation and customer service
very
seriously. Ted will provide *** *** with a formal letter shortly, along with his direct contact
information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that a Consumer Relationship Analyst has been working diligently toward resolutionOnce a thorough review is performed, we will send *** *** a formal responseWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed
As always, please let me know if you have any questions
Thank you,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

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*** *** ***
*** *** *** ** *** ** *** **
*** *** *** *** * *** *** *** *** *** ** *** *** ** * *** *** ** *** ** *** *** ***
*** *** *** *** ***
I just received the business's response to my complaint yesterday so I didn't have a chance to respond in the time givenI am satisfied with their response if you would like to update the status

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding processing and customer service very seriouslyMikell will provide
*** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:My complaints were not answeredSince the initiation of this complaint, my monthly payment due has inexplicably increased from $to $The most egregious complaint, that of continual encouragement to apply for forbearance, was unansweredBy encouraging borrowers to apply for forbearance, Fedloan Servicing is ensuring that they receive the total amount of payments from borrowers, which is no problem, but also freely increasing their reimbursement when PSLF takes effectThis is not only scamming borrowers, but the governmentThis must be answered, and frankly it must be answered in a public manner. Regards,
*** ***

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Mikell placed a call to him this morning, specifically to address his concernsUnfortunately, *** *** was not available at the time Mikell attempted to reach himWe encourage *** *** to contact Mikell, to discuss the matterAs always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

We understand that Borrower Experience Advocate Nate sent a formal letter to *** ***, on April 8, 2016, directly addressing her concernsWe regret that she has not received our responseWe will send it again todayAs always, we encourage *** *** to contact Nate to review our response
Please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding postponement of payment and customer service very seriouslyTed
will provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriouslyMikell will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: IBR is still in works for student loanOnce Fedloan Servicing process forms and desirable payment rate is established this issue will be resolved
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing issues and customer service very seriouslyNate will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA