FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Jake has been working toward resolutionWe take all concerns regarding customer service very seriouslyJake will provide *** *** with a
formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding consolidation very seriouslyJosh will provide *** ***
with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As they have done previously, all I received was an email stating that if I needed assistance in paying the loan, there were options available for meHowever, that was never the issueThe issue is that whenever I attempt to defer the loan, I am told I am not the borrower and neither is my motherIf the business will defer my loan, that is all I askI am tired of wasting my time on the phone on hold for periods of time to be hung up on the moment I get in touch with staffIt is exhaustingTherefore I apologize, but I cannot accept this as resolution to the problem because nothing has been resolved.
Regards,
*** ***

While
we regret the concerns expressed by *** ***, we
appreciate the opportunity to resolve themSince receiving his concerns,
Borrower Experience Advocate Josh has been working toward resolutionWe take
all concerns regarding issues with billing and customer service
very
seriously. Josh will provide *** *** with a formal letter shortly, along with his direct contact
information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we
appreciate the opportunity to resolve themSince receiving his concerns,
Borrower Experience Advocate Nate has been working toward resolutionWe take
all concerns regarding issues with consolidation and customer service very
seriously
Nate will provide *** *** with a formal letter shortly, along with
his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in Ms***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal response will be sent to Ms***
shortly, along with our contact information, should any additional concerns arise
Best Regards,
Borrower Experience Advocate Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Your advocate Diego has not left me a message or again kindMy cell ###-###-#### doesn't get any signal at workIf you are attempting to contact someone, you leave a messageAlso you stated that a letter with his or her contact information would have been sent as well to my addressI have yet to received that as wellIf Diego is really trying to contact me, then it would be professional of them to leave a voicemail message with their contract information. That why I can response immediately
Regards,
*** ***

November 27,
While we regret the concerns included in *** ***’s inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will
be sent to *** *** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** ***
shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding customer service very seriouslyDiego will provide *** *** with a
formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding the TEACH program and customer service very seriouslyMikell will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Jake has been working toward resolutionWe take all concerns regarding customer service very seriouslyJake will provide *** *** with a
formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Jake has been working toward resolutionWe take all concerns regarding customer service very seriouslyJake will provide *** ***
with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

Hi, I am his wife and I pay the bills, so yes I am authorized. Thanks, ***

While we regret the concerns expressed by Ms***, we understand that Borrower Experience Advocate Nate sent a formal letter to her on April 25, 2016, directly addressing her concernsUpon reviewing our response, we encourage Ms*** to contact Nate, should any additional questions or concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Nate has been working diligently toward resolutionOnce a thorough review is performed, Nate will send *** *** a formal response, directly addressing her concerns
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

Complaint: ***
I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, May 20, at 11:AMSubject: Fwd: Complaint ID: ***To: ***@myRevdex.com.org---------- Forwarded message ----------From: *** *** Date: Fri, May 20, at 11:AMSubject: Complaint ID: ***To: "[email protected]" I am emailing in response to this complaintI just logged on today to check the status as I had not recevied any emails indicating that anything had been saidI did not receive anything from Borrower Experience Advocate Mikell as stated in the response from the businessThey still are refusing to take my banking information out of their records even though I have told them I do not authorize them to take money from my accountWhat they are doing is illegal and I am now in contact with my bank since no one else seems to want to help me in any way.
Regards,
*** ***

We sincerely regret the error that *** *** raised in his rejectionWe understand that Borrower Experience Advocate Diego attempted to reach out to *** *** on July 11, He left a voicemail with his direct contact informationWe also understand that Diego will be sending a formal response to *** *** shortly, directly addressing his concernsWe encourage *** *** to contact Diego with any questions or concerns
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding Public Service Loan Forgiveness and customer service very
seriouslyNate will provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***Borrower Experience AdvocateFedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** **