FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Jared has been working toward resolutionWe take all concerns regarding processing times very seriouslyJared will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Heather successfully made contact with her on June 28, During the call, *** *** requested further action taken on the accountPlease be assured that Heather has been working diligently toward resolution and will be sending a formal response to *** *** shortly, directly addressing her concerns, as well as an update on the outcome of her requestIn the meantime, we encourage her to contact Heather if she has any additional questions or concerns
Please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** ***
shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service and credit reporting very seriouslyMikell will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie *H*** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to ***
*** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyTed will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding TEACH and customer service very seriouslyNate will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert Pless
Borrower Experience Advocates
FedLoan Servicing | PHEAA

March 8,
While we regret that our last response was rejected, we sincerely appreciate the opportunity to continue to assist in resolving the concernsRest assured that a formal response to the concerns was mailedIf you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
*** Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding customer service very seriouslyHeather will provide ***
*** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
No one has reached out to me yet regarding these late payments on my credit report ;I do appreciate your response and I look forward to getting this resolved and turning this negative review into a positive one.
Regards,
*** ***

While we regret the concerns expressed by Mr***, we understand that Borrower Experience Advocate Mary Kate attempted to reach out to him today, December 2, When her attempt to contact him was unsuccessful, she left a voicemail with her direct contact informationPlease be assured that Mary Kate has been working diligently toward resolution and will be sending a formal response to Mr*** shortly, directly addressing his concerns
Please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Fedloan said they would only refund my overdraft fees, that they caused, if I send them my personal banking records as proof that the overdraft fees actually took place, as if I were/could be lying about all thisThey said they needed banking recorss from days prior to the overdraft fees to days after the overdraft feesSo fedloan basically requested days worth of my personal banking records to prove that my bank charged me overdraft fees due to their erroneously charging my bank account twiceI refused to give them my personal banking records and Im offended and insulted that would not believe meAlso it would be fair to assume that the bank did charge me overdraft fees bc fedloan tried to withdraw dollars out of my account twiceAlso ive never spoken with mikelIve tried to call him and he hasnt returned my calls, another person didTo summarize, Im not only disappointed and dissatisfied with my customer service experience with fedloan servicing, Im also insultrd that they would ask me for my perso al banking records to prove that I am not lying
Regards,
*** ***

We regret the delay; however, we understand that a formal response was sent to *** *** on February 10, 2017, directly addressing her concernsThis letter also included the contact information for the Consumer Relationship Analyst assigned to her caseWe encourage *** *** to reach out to her analyst with any questions or concerns regarding this matterThank you for your patience
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding customer service very seriouslyNate will provide Ms*** with a
formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** IIIBorrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: FedLoan told me last week that they can not transfer my loans back to *** because the US Department of Education requested the transfer even though I had requested that it be closedThey have been in touch with the US Dept of Ed and said they'll be in touch with me.Furthermore, I still have not received a billing notice from FedLoan AND *** no longer has an online account for meThis whole situation is an absolute mess
Regards,
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:1.) I previously made bimonthly payments through this servicer; then they told me they would "look into it" and then it was "we can't do it".2.) They basically forced me (b/c they said for some unknown reason, now they can only do 1x/month payments) to pay a huge amount on 1/11/(despite just paying on 12/28). As of today, despite weeks of asking that they move my deadline, they are still "working on" seeing if/when they can adjust this now mandated 1x/month deadline to the 28th of the month. It is the 8th of the month, so this will now look look like my payment is late due to their lack of efficiency and dealing with these issues.3.) I asked multiple times to change my advocate b/c Nathan H*** has only been with the company for months and I don't believe that my issues are being dealt with wellI asked on the phone to his colleague, him, his supervisor (an also in writing via email)Basically they said that he was going to stay as my advocate. There is no advocating going on, and this is unacceptable.4.) This is the only servicer I can use for the public program that is supposed to help people who are giving back (hence the name Public Service Loan Forgiveness Program). Since I have been with them for months, my payments have been all screwed up (are still screwed up in terms of deadlines, arbitrarily switching it to 1x/month), customer service, expediency, accountability, consistency. This is unethical since it is the only servicer available. Unfortunately I don't feel that filing the Revdex.com complaint has had any significant effect yet b/c all they do is shoot back an obscure email and the issue has NOT been dealt with (none of the issues). I'm pretty sure that the federally funded program was not developed with this in mind.Please address this with the company as previous attempts via me and Revdex.com have not yet been successful at all. I do not want to take legal action. I am at a loss for what to do to have my rights as a consumer met???
Regards,
*** ***