FedLoan Servicing

Complaint: [redacted]
I am rejecting this response because:---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Sat, Feb 27, 2016 at 3:04 PMSubject: Re: Regarding Complaint #[redacted]To: Revdex.com <i[redacted]>The status says that my complaint is now closed and will be marked as  "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."However, the business never addressed the issues within my complaint. They just sent me a copy of my usual monthly statement. May this answer be changed, because it does not accurately reflect the business's actions, as my complaint was never addressed or attempted to be resolved.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I received a response via postal mail and it is the same inaccurate response and they still are refusing to accept a formal OPM document! Zero progress and no change! The response said I was denied because I failed to put an end date of employment? I am still employees! Second reason, missing date of birth? NO, the application did to have DOB! I feel they are purposely dening me access to this program and I work for the Department of Defense! 
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Diego has performed extensive research on this matter and has been in contact with Ms. her. As [redacted] indicated in her rejection, during a recent phone conversation, Diego provided her with an alternative option— an option that regrettably did not result in resolution. Diego remains committed to assisting [redacted]. We understand that he will be sending her a formal response early next week, directly addressing her concerns. We encourage [redacted] to contact Diego for further assistance.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted]  [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Ted...

will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] 
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Ted will provide...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Diego will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding billing issues and customer service very seriously. Diego will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding billing issues and customer service very seriously. Ted will provide...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in Mr. [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issue. A formal response will be sent to Mr. [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Borrower Experience Advocate Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:1.  "Shortly" is no longer an acceptable time frame.  2.  There is nothing left to research.  We have a contract and if my money wasn't paid towards my student loans as agreed....  then where is it????  Did you accept my payments and use them for something else?  Please issue this refund TODAY!!!Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding credit reporting very seriously. Josh will provide [redacted] with...

a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie H[redacted]Borrower Experience Advocates
FedLoan Servicing | PHEAA

We regret learning that Ms. [redacted] did not receive our letter mailed February 16, 2016. We understand that Borrower Experience Advocate Ted will resend the formal response to her today. We encourage Ms. [redacted] to contact Ted, should any additional questions or concerns arise. As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we
appreciate the opportunity to resolve them. Since receiving his concerns,
Borrower Experience Advocate Ted has been working toward resolution. We take
all concerns regarding billing issues and customer service very seriously. Ted
will...

provide [redacted] with a formal letter shortly, along with his direct
contact information, should any additional concerns arise.
 
As always, please let me know if you have any questions.
 
Thank you,
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Business let my application to change repayment plans to languish for several months. When I attempted to rectify this last week, I was told that I had to resubmit my entire application because the application was now more than 90 days old. Application was only more than 90 days old because the business had repeatedly misled me regarding the status.
Cannot comment as to the efforts of "Diego" as I have never spoken with this person. Have received several documents in my 'electronic inbox' from Business, but none of the communications provides a point of contact.
The current "solution" offered by the business prevents me from entering the new repayment plan for two more months. Matter has not been satisfactorily resolved.
Regards,
[redacted]

While we regret the concerns included in [redacted]s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

[redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted] and his wife, we appreciate the opportunity to resolve them. Since receiving their concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding customer service very...

seriously. Ted will provide the [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding billing and customer service very seriously. Ted will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Ted will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Letter I received in response contained obviously inaccurate information.   First they addressed it to "Ms.",  but I'm definitely a Mr.   4 of the loans still have incorrect principal balances without explanation2 of the loans don't have capitalization incorrectly statedI have attempted to call the number on the form, but there has not been a live representative, only a voicemail.   It is very clear from the letter that they have not actually reviewed my account for errors that they have made.Regards,
[redacted]

October 27, 2017
While we regret the concerns included in [redacted]’ complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent...

to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing