FedLoan Servicing

Thank you for your response. We understand that Borrower Experience Advocate Jared has been in contact with you, and is working diligently to address your concerns. Additionally, Jared will be providing you with a formal letter shortly.As always, please let me know if you have any questions.Thank you,Jamie H[redacted] Borrower Experience AdvocatesFedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

While we regret the concerns expressed by Ms. [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding billing issues and customer service very seriously. Diego will...

provide Ms. [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Josh has been working toward resolution.  We take all concerns regarding the proper application of payments and customer...

service very seriously.  Josh will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Matt E[redacted]
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have been contacting Fed Loan servicing and they have been helpful/trying to work with me. I even realized that I made a miscalculation regarding the amount I owed; as a result, I had a certain amount that had carried over to the next bill, which was why my account was past due. I just made a payment today so hopefully my account will be current now. Thank you both for your help.
Regards,
[redacted]

While we regret the concerns expressed by
[redacted], we appreciate the opportunity to resolve them. Since receiving her
concerns, Borrower Experience Advocate Wilbert has been working toward
resolution, and has left a telephone message providing [redacted] with his direct contact...

information.
Wilbert will continue to work with [redacted] to achieve the most beneficial outcome possible under federal regulations, and remains available should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted] Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAA

Complaint: [redacted]
I am rejecting this response because:I was sent a message that my complaint was closed but I never was able to reply to the message I received on the 10th because it did not have the box to send a reply it never showed up on my phone and that's the only internet source I have available to me.  I have attached a picture of what I am able to see and that's the only thing I have ever been able to see I had no way to be able to reply to any messages because I never had a message box to reply with.  There never has been a box below the message that I could reply on or even a box to allow me to change the language of the message like the help video showed. And the emails that you sent to me to have me log into the website they say that they are on monitored so I had no way of being able to reply to any message I was sent. And in the video it showed that there was two options to accept the response or to not accept it and I do not accept that response because just this past week they charged the wrong bank account that I had deleted from their website in september even though I had updated my banking information through their website and that was the only banking information that they could use they still charge the old bank account so I would like to attend my complaint to be $87 instead of just the $58.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I asked Fed Loan Servicing to send me "my application," so I can see what I did step by step to be locked into their loan. And they sent me a blank application as if I were a new applicant. I did read the terms and conditions that Fed Loan Servicing claims all they need me to check off to be a customer...and I did not see anywhere in the written language that states that upon completing this application that I would be automatically signed up. Their application process is deceiving because you are under the impression that you are just applying..but even with an application you still need to actually "accept" something....especially when its something as large as an 87000 dollar loan.. I did not want to go forward with this loan therefore I did not send in any of the additional paperwork, I did not sign anything, and there is no verbiage indicating that the next steps would be an automatic refinance... I don't see how this is legal or how I am responsible for the new terms of my loan... I need further information that shows I agreed to this, or else im going to have to take legal action. 
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her
concerns, Borrower Experience Advocate Josh has been working toward resolution.
We take all concerns regarding consumer credit reporting and customer service
very...

seriously. Josh will be providing a formal letter shortly, along with his
direct contact information, should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted] Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have not received anything and in the meantime while attempting to resolve this issue they sent me to a collection agency.  How am I suppose to take care of this? The response times are talking forever interest keeps accruing and I would like to take care of the NOW.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding processing time and credit reporting very seriously. Josh will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As of May 23rd, I have not received a letter regarding my complaint or how it will be made right. In addition I have received 2 more letters after re-submitting my info that is notifying me that I owe 2 different amounts, none of which was the original monthly payment I was quoted from the beginning of the year.  At this time, I do not feel that my problem has been resolved. 
Regards,
[redacted]

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding customer service very seriously. Heather will provide Mr. [redacted] with...

a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding billing issues and customer service very seriously. Mikell will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

November 30, 2017
Dear [redacted]:
While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by Ms. [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding billing and customer service very seriously. Nate will provide Ms....

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

Documents from Consumer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  After additional discussions with FedLoan Servicing, I now have the requested documents.  I would still appreciate the additional contact information you could provide should this situation repeat itself in the future.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding TEACH and customer service very seriously. Diego will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA