FedLoan Servicing

Revdex.com:I  have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am glad they are looking onto it. I have called them again and they report they are working on my complaints. 
Regards,
[redacted]

While we regret the concerns expressed by [redacted]  [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution.  We take all concerns regarding customer service very seriously.  Nate will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Matt E[redacted]
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I got a notice recently that my student loan payment is due. How can this be? I am on an income based repayment plan and was told my payments are suspended. I spoke with Robert #[redacted] on 1/5/16 and he my first payment would be deferred.
Correct the account so that it reflects that I do not owe any money.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Nate will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have heard all their lies before and this will not resolve anything , they feel they have done nothing wrong and will continue to do things their own way . its the people like me that get screwed over by these companies and then they make us look bad 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I submitted a complaint a couple months ago... I got a call and I was told it was going to be fixed. I contact this person back a couple times with NO RESPONSE. there is still late fees showingComplaint Background:Product/Service: Late paysPurchase Date: 10/1/2015Problem Occurred: 1/1/2016Model: Account Number: Order Number: Talked to Company: 1/6/2016Talked to Company (2nd): 3/9/2016Talked to Company (3rd): 4/4/2016Name of Salesperson:[redacted]  Purchase Price: $0.00Disputed Amount: $0.00 Desired Outcome/Settlement: I would like all late marks removed from my credit report. I have never been late it was in fornarance Desired Settlement: Correction to a credit report 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
If a guy by the name of Nate states that he has been calling me lets start with what number he claims he has been trying to reach me from/at as I stated before no one has been trying to reach me nor got in contract with me about this issues I am very good at returning calls if left on my voicemail maybe Nate needs to check If he has a correct number first.

While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Borrower Experience Advocate Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Ted will provide...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

October 21, 2016   Dear [redacted]:   While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them.  Please be advised that, since [redacted]’s loans are currently serviced by FedLoan Servicing, a member of their Borrower...

Experience Advocate Team is preparing a formal response that will address [redacted]’s concerns.  Additionally, the formal letter will also include direct contact information for the Borrower Experience Advocate preparing the response, should any additional concerns arise.    Best Regards,   Nathan H[redacted] Borrower Experience Advocate Lead American Education Services

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding payments and billing very seriously. Ted will provide [redacted]...

with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie N. H[redacted]
Supervisor, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Jake has been working toward resolution. We take all concerns regarding customer service very seriously. Jake will provide Mr. [redacted] with a...

formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[redacted]
 [redacted]
I am rejecting this response because:
[redacted]
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding postponement of payment and customer service very seriously....

Heather will provide [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Ted has been thoroughly reviewing the account to determine the best course of action for [redacted]. We also understand that Ted is nearing the end of his investigation and expects to send a formal response to [redacted] early next week. We understand her frustration, and we greatly appreciate her patience as this matter is reviewed. Once our letter is received, we encourage her to contact Ted to discuss the details of his investigation.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns regarding her father’s account, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding customer service very seriously....

Mikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert [redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

March 8, 2018
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent, along with...

our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by Ms.
[redacted], we appreciate the opportunity to resolve them. Since receiving her
concerns, Borrower Experience Advocate Jared has been working toward resolution.
We take all concerns regarding customer service
very seriously. Jared will be providing a...

formal letter shortly, along with his
direct contact information, should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted] Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAAv

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Thank you for working towards resolution. I will not be content until this matter has been resolved to my satisfaction. It's been an uphill battle for too long. Will the final results be delivered to my home address?Regards,
[redacted]