Fee Insurance Group Inc

A full refund for the incorrect blind has been approved and will be processed with the option to continue to attempt to order the correctly colored shade.

The customer became verbally abusive and threatening to our installers, so we made the decision to not send any more of our employees out to this customer's home. We have refunded the customer in full. We had asked for two quotes to repair any holes created during the installation. We only received one quote for $100. We will honor that $100. Attached is the sales contract.

We are re-ordering 1 faux wood for a new window so that the customer can review and confirm that it is what she is wanting in her windows. Upon her reviewing and giving us an ok, we will re-order the entire order for her.

On 5/1/2017 an agreement was reached between this customer and the 3 Day Blinds accounting team under case number [redacted] Total payment amount,  type and product was agreed upon by customer.

Hello [redacted],   Thank you for taking the time to talk to me today. As we agreed in our conversation, 3 Day Blinds will process a refund and remove the currently installed product from your home as you have requested. We have also agreed to let you keep the product you currently have installed for a period of 90 days while you shop for product elsewhere. The only stipulation we have on this is that while the product is in your possession the refund will remain as “pending” to be completed upon the removal of our product from your home.   The amount is question is the full payment amount of $1,025.59 for invoice number [redacted] and this agreement will stand or 90 days from 8/1/2017 unless otherwise noted. If you have not reached out to me by that time, it will be assumed that you have determined to keep the product that is installed at this time.   You can reach me directly at [redacted] or through email at [redacted].com.   Documented on case [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have put through a full refund. The refund invoice was emailed to the customer, per her request, on 5/7.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want financial compensation, IN ADVANCE, before they come to reinstall the defective blinds. I want to know the exact amount they will compensate me. I do no want my credit card charged again UNTIL all the blinds are reinstalled and they meet with my satisfaction this time.Further, they have upset me even more because they just placed the reorder on July11, causing more delay. It takes 2 weeks to get blinds.  Why did they delay? Then they have to install. I won't have these blinds until August when they were first ordered in May!
Regards,
[redacted]

Due to a shipping delay installation had to be moved a a later date TBD

The shade is being ordered as a courtesy as the customer was never originally charged for the product, and 3 Day blinds has offered to provide the product at no additional charge The customer was contacted on 2/12/18 to schedule installation of 3 shades, and the customer refused. The customer wanted to hold off on installation until a 4th shade was ordered. The customer was advised the estimated delivery was between 3/16 and 3/23, and that installers would contact her for scheduling upon delivery. The shades were delivered ahead of schedule, and the customer was contacted 3/13/18 Scheduling is determined by availability. The customer was given several time slots to choose from during regular business hours for our local installation company. The installation of the Soft Roman shades will be scheduled when the customer is ready. The fabric for the drapes is backordered, and is estimated to return to stock in June. The customer has been given the option to select a new fabric in the meantime. Tell us why here...

The customer has since had their repair completed. We will work with the customer regarding compensation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I was told 2 weeks ago installation would happen and I would receive a refund above and beyond just the installation fee. I have still not received my blinds or any type of refund. I reached out to them again on status on both matters.

We will be refunding this customer in full and will provide compensation for damage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *,, and would like to pursue the arbitration process offered.
Regards,
*

3 Day Blinds has a Limited Lifetime Warranty. Attached is the customer's original invoice and page 3 has the warranty information stating that no charge service trips are covered for 1 year from the date of purchase. The product was originally purchased 3/24/16 so the customer was due to pay the $85...

service trip fee but there was no additional fees for the parts and labor of the the repair.

We have spoken to the [redacted] family today and come to an amenable resolution as to how to proceed with resolving their issues with the shades on the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I...

will wait for the business to perform this action and, if it does, will consider this complaint resolved. installation was completed as I worked directly with the installer. Still awaiting a reply if a some form of credit will be issued 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No refund has been issued, despite being told it would be done on 9/25, and 3 day blinds has tasked me (customer) with getting multiple contractor quotes before compensating for the property damage.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

3 Day Blinds representative [redacted] has reached out to this customer and agreed to her request of either providing vanes with a backing or in a larger size to be selected by the customer.