Fee Insurance Group Inc

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The blinds were not delivered and installed within the inital contracted timeframe. Also, I have not been contacted in regards to the dirty blunds left by the installer. I paid for this product since 8/22/16 and it's ridiculous that I had to wait over a month for my product which I have notclue if it will work. They can came in ar any time to pickup their broken dirty blinds and send me full refund.  I'm in the process of contracting a better business to do this job! They can deposit the total cost of the blinds plus instalation fees back into the same account used to pay.
Regards,
[redacted]

I received a notice last week with the response from 3Day acknowledging the latest shipping delay....

 I did not see anywhere that it said I had to take action.  Then yesterday I received a notice from the Revdex.com that since they didn’t hear from me it was closed.  I wanted to wait until I actually received the drapes and we came to a settlement before closing this complaint.At this time, the drapes have arrived and I installed them and they are correct.  3 Day has also provided information on the compensation that they will be reimbursing me due to all the issues.So at this time I would like to close the complaint but with agreement from me as the customer that 3 Day did in the end take care of the situation and compensated me for all of the issues.Can you please reopen and close this with this understanding?Thanks in advance for your help.

A member of our team has spoken to this customer today to apologize and to resolve these issues as quickly as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
I'l keep you posted to the progress of the refund.  Thank you. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have now been dealing with this for 4 weeks.  The problem with the fabric choice is that it needs to have a lining - especially for the roller shade.  But the fabric itself is actually a very good fit for my decor - and if the company was able to offer a lining for the roller shade, then this problem could be solved more easily.  I do take responsibility for having made the choices - but I also feel that I was misled by the 'designers', who failed to discuss linings and light variables.  The major point of window coverings is to provide privacy and to block or filter light.  The fabric samples are relatively small - all the more reason for the 'designers' to offer some input. There were TWO designers here with me - one listed as the "local market coordinator" and the other the "design consultant" (who admitted to being new with the company).  Neither of these ladies talked about linings - talked about light variables.  Is that not their job??  The company website says that I should expect expertise from the design consultant.  It also says that the company ensures a perfect fit.  I received no expertise - I do not have a product with a perfect fit.   The company has gone around and around with me and has kept me waiting for 4 weeks.  Why would I want to take another chance with them - and hope that the next product(s) is made correctly?  It is their fault that the vertical blind was made incorrectly.  They should refund the full purchase price - $487.   I do not think that this is an unreasonable request.  The fact remains that I received a product that did not meet the size specifications as turned in to them by their designer.  Rather than it be replaced by another of their products - they should refund the cost.  Where is customer satisfaction in all of this?  And why doesn't the company take any responsibility for not living up to what they advertise - expert design consultants and perfect fit??

A member of our Customer Care Team sent an email to this customer yesterday informing them that we will be refunding in full.

A member of our Customer Care team reached out to the customer today to work towards resolution.  We proposed that we would offer the customer a reselection of new product, and we would also cover 50% of the cost of any additional cost.  The customer has initially declined this...

offer.  We are still willing to work with the customer towards resolution.

ON 4/22/2017 a representative from 3 day blinds reached out to this customer and offered a full re-selection in a material of the customers choice so that her initial expectation at time of sale could be met. Although customer did see a sample of material before placing order and a correct signature...

was obtained at time of sale and all product is installed we are fully open to working with this customer to come to a satisfactory resolution. In addition, 3 day blinds has offered to provide the optional decorative coverings for the top of this customers window at no charge as mentioned in customers complaint as a gesture of goodwill and to further alleviate and poor feelings.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this...

action and, if it does, will consider this complaint resolved.I wish to thank the Revdex.com of San Diego for the promptness of the action taken, and due to its efforts, bringing the business against which the complaint was filed back to the table. 
Regards,
[redacted]

An appointment has been scheduled for 12/31 to select a product that will meet the customers needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is reneging on their agreement
Regards,
[redacted]

After careful examination it has been determined that the color of the installed product is that same of that mentioned in the original contract and 3 Day Blinds is under no obligation to provide a refund or re-selection.However, after speaking with customer service representative [redacted] on 3/7/2017...

it was decided that a full replacement in the color of the customers choice will be made and installed at no additional cost to the customer. This order has begun to be processed and the customer has agreed to this as a resolution.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me when it is received.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
When I checked the status of my remaining order on July 22, 2015 (the window arch), the status was listed as shipped on 7-21.  When I checked again on 7-24, the status listed that the arch had been installed on 7-18.  This is not true.  The blinds that were received were installed on July 18, but this did not include the arch because it had not been shipped. 
I received al call from [redacted] at 3 day blinds on July 22 to check to see if the installation was complete.  I called [redacted] and left a message on Friday, July 24 and did not receive a call back.  I called 3 day blinds customer service to ask to speak with a supervisor.  I was transferred to [redacted] who called the installer to find out when the arch could be installed.  I was told that the arch is scheduled to be installed on August 1 with a windown of 9 am to 5 pm.  I was told that I would receive a call on July 31 to narrow the installation window. 
Additionally, the remaining balance was charged to my account.  I should not have been charged the balance of my order considering that all of my items have not been installed. 
I understand that delays will happen.  However, there is no excuse for not calling the customer to advise them of the delay. 
In addition, 3 day blinds informed me that I would be compensated but would not give me the amount of the compensation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have met with their design consultant and once the new blinds are installed to my satisfaction, I will consider this complaint resolved.
Regards,
[redacted]