Fee Insurance Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The offer of a full refund is much appreciated, thank-you. My special thanks to [redacted] and the San Diego Revdex.com for their efficient and professional handling of my complaint. Post that! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12698713, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. I have never refused any installation. The installer was at my house 3 times and still never finished the job as 3/4 of valances are still not installed. Most of blinds are warping - just bad quality of product. The rest of the blinds are not wide enough leaving like 1.5 inches on each side open or the blind being too short. I did agree to have one blind reordered - the blind in the living room that by now looks like driftwood. The new installers came today and found out that the blind sent was the "wrong" blind. It is for the kitchen and that one was mismeasured as 1" is missing. They sent exactly the same blind.The new installers are now installing the vanances so that at least I can put the house on the market for rent. Bottom line is that I want a refund because the whole order is not what I was promised it to be. I ordered blinds that do not warp and do fit the windows and they did not deliver. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

3 Day blinds stands by the quality of our product and service. On 8/18/2017 a Full credit of payment made towards a product of the customer’s choice was offered should she not be satisfied with her currently installer product and the offer was sent to the customer.  on 8/21/2017 customer had...

requested a price quote for replacement shades made by [redacted] as any difference in cost would be her responsibility.   On 8/22/2017 Customer service rep informed customer that an appointment would need to be scheduled to provide a quote.   On 8/29/2017 an attempt is made to schedule customer with a Design Consultant able to sell the requested product. On 9/5/2017 Customer replies to email stating she will only accept a refund. (email attached)   On 9/6/2017 Revdex.com complaint delivered   On 9/7/2017 a member or leadership reached out to this customer in an attempt to resolve the issues but has had no reply.   Customer has refused a repair or replacement in the originally ordered product for the two line items that have become non-functional. Customer has declined offer or a reselection in a new product. Both offers are still available.

Attached is the signed sales contract for this customer's purchase. Please note that each window treatment is specified individually on the sales contract. The customer's signature was their agreement and approval for us to produce those specified window treatments.

We have spoken with the customer and agreed to refund him the amount he paid.

The valance has been reordered and the case manager is working on getting the valance rushed. Customer has already been offered a refund for the cost of the valance since that's where the error was.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The cornices were ordered and tried to be installed last Saturday, July 30 2016 but they still do not fit my windows.  The cornices are too big.  I have notified 3 Day Blinds and [redacted] (installation company) that they were either measured incorrectly or not manufactured to the correct size.  This has been going on now for 7 months with these same 2 cornices reordered over 5 times.  I cannot figure out why they cannot get the measurements correct.  The same person keeps measuring my windows and when this person was out here a couple of weeks ago I told him that he needs to make sure that he measures them correctly this time because it is unprofessional that his measurements are always wrong.  I just sold my house and have to be out by August 28, 2016.  This company needs to get my cornices up at my kitchen windows as I have paid close to $3,0000 for them to be installed.  I should not have had to go through 7 months of them not knowing how to properly measure windows and how to properly manufacture the cornices.  I am at my wits end with both companies and do not know how to get this handled prior to me handing my house keys over to the new owners.  I am tired of the lies and I am tired of the unprofessionalism of both companies.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They did not specify any discount. None of my phone calls were returned and no email sent either when I tried to have these replaced. And my complaint is that they broke within a month and no one has called to set up a time to fix]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We reached out to the customer again today via both phone and email to discuss compensation and resolution of any outstanding issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are offering the customer a reselection for 4 shades. There were gaps because the shades had to be mounted to the side of the window frames, so there has to be additional space to mount the brackets. There are arches above and the brackets cannot be installed upwards, only to the sides of the...

window. The designer is meeting with the client today to offer other options where the product may have a narrower gap. We are currently working with the customer to find a resolution that they are satisfied with. We are also working with our installers to complete the install of the hold down brackets on the shades installed on the door.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We were told that the shades that were provided cannot be installed without having the gap’s which was an error on the salesperson.   Therefore were seeking a different type of blinds (honeycomb) for all of our windows and that is why were meeting with our sales representative today. Once we get the new blinds put in the replacement of these blinds that will meet your satisfaction. 
Regards,
[redacted]

Customer has been in contact with the customer service department under case [redacted]. Customer has been Scheduled for installation tomorrow 9/13/2016. Compensation will be discussed between the customer and the case owner once installation hes been verified as complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 2/10/2017 a full refund and cancellation was issued for this order and customer was updated via phone message. Funds should be reflected correctly in all accounts be the end of this week.

There was originally an IT glitch in our Design Consultant's ordering system that did not allow the order to push into production until a week after it was initially placed.  We ended up expediting the order once we were notified of this glitch, but it still did not get to the customer within the original estimated timeframe.  The customer asked for a $100 refund due to the expedited fee she paid which was approved and given to the customer.  When the installation did happen, the customer called in upset because she said the Roman Shade style was incorrect.  Our installer called in a report stating that customer was not happy with the shades, but not that the measurements were incorrect/out of normal spec.   The customer called in the next day simply stating she felt the quality was poor.  She stated that the Roman Shades did not fold up like other Roman Shades she had from other manufacturers, and also that they did not block out enough light in her opinion.  The customer demanded full refund at this point.  The Customer Care Representative assigned to this case reviewed this with a member of our Leadership Team and it was determined that the measurements were not incorrect, and that the customer received the style they agreed to on the signed invoice.  30% off a reorder was offered but customer refused.   This was reviewed again in detail with by members of our Customer Care Leadership Team and they came to the conclusion that we produced what was ordered, the measurements were within spec, and the 30% offer was a reasonable proposition towards resolution.  About a month later the customer issued a chargeback with their credit card company due to this situation.  We explained to the credit card company that the measurements were within normal spec, we had a signed invoice, and what we had proposed to the customer regarding a 30% reorder.  The chargeback was won in our favor because we were attempting to act in good faith to resolve the customer's perceived issues.  Another month later the customer issued another chargeback.  This is active case [redacted].  The agent assigned to this chargeback called the customer to go over resolution where he offered 50% off of a reorder, but this was also refused and the customer ended the call abruptly.  The customer has been unresponsive since that time which was about a month ago.  The agent's last correspondence with the customer was an email to her on 3/10 still looking to get her to respond regarding a possible resolution. In summary:  The customer received product with measurements that are within normal spec, product that functions the way it is designed to, and received compensation for issues regarding an IT glitch that resulted in the customer receiving the product outside of the initial estimated timeframe.  We have offered the customer reasonable options towards resolution that the customer has declined.  A chargeback with her credit card company has already been won in our favor.  We are still willing to work with the customer, and to offer a very large discount on the reselection of new product, however the product she received is not defective, faulty, or different than what she agreed to when she made the initial purchase.