Fee Insurance Group Inc

Thank you for bringing this to our attention. The original representative who promised a free repair trip is no longer with the 3 Day Blinds and this repair job was never finalized and sent the the installation company for scheduling. As of the disclosure of this report, the trip has been finalized...

and sent to the installation company for scheduling. If this job is not completed in the standard time frame or cannot be completed quickly and correctly a full replacement of defective product will be approved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem: This is an ongoing issue that has been promised by the company to resolve, but we are sick of waiting for our compensation that was promised to us. This is an email from [redacted] (Customer Care Lead) "I know we keep missing each other so I figured I would just email you the resolution here. After talking to my team, and reviewing your case typically we would only compensate a 50.00 gift card, but in your case we feel you deserve more than that due to the errors that occurred. We will be refunding back 805.00 back your account due to everything that has happened. Any questions you may have please let us know. You should be seeing this on your account approx. 10 business days." This email was sent on Nov. 16th. We still do not have compensation. They had to come to our home FOUR times because they measured incorrectly. One of the jobs is correct, but the other fabric valence STILL needs to be fixed/or replaced. They were very quick to take our PAYMENT IN FULL BEFORE INSTALLATION and have been a nightmare to get our compensation back - even the minimal amount that they offered. I have wasted many hours waiting for appointments - only to be measured incorrectly. [redacted] (customer care lead) has continually promised that the compensation has been processed. This is an outright lie. He is now refusing to return my many phone calls. [redacted] (customer care representative) checked out weeks ago after he couldn't get the situation fixed. The original designer (of the fabric valence) has LEFT THE COMPANY. I can't blame her. The lack of professionalism has been quite evident. So, on the design front, we were referred to [redacted]. I still have not heard from anyone from the design team(since October) to fix and/or replace the valence. This has been an outright nightmare company to deal with. I have no faith that they will ever fix this valence. I have no faith that they will be compensating what they have promised in email has not come to fruition.Desired Outcome: I would like to see the $805 compensation. I would also like to have our fabric valence replaced and/or fixed - or our money refunded for the botched job.
Regards,
[redacted]

We will be refunding this customer in full.

We are determined to resolve everything and provide compensation due to the delays. We will continue to work with the customer until all issues have been resolved.

Product was removed from customers home yesterday and a refund for the full amount of original payment is being processed today per the customers request.

Reordered product was delivered 6/17/2016. One line on the reorder came in the incorrect color, however all product fit the windows. Supervisor [redacted] called this morning and spoke with the customer and we will be replacing the incorrectly colored shade shortly.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thus issue is still not corrected the blinds that was re-sent was also incorrect. The blind did not match the rest of the blinds in the house. At this point I would prefer a refund for the blind. This is the fifth time they have messed up the order for this window. Any help is appreciated.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ok 1/4/2017 Customer spoke to a customer care rep on case [redacted] and a reorder was shipped on the same day.

For number [redacted], we have simply decided to order the shades for the customer at no additional charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same material they provided to my credit card company. First, I didn't receive the refund for expedited installation for several billing cycles. Second, the defect is that the shade does not provide for BLOCKING the sunlight at ALL! They state, given the shade and material, it blocks a percentage of the sunlight.  This is totally false., and the sale person guaranteed that the sun would be blocked out of my kitchen- to me that represents false advertising.  The reason I do not answer their calls or e-mails, the only resolution they have offered, (numerous times) is for me to pay for the shades $1400, and then they will make new shades for a discount- now 50%. I do NOT intend on paying for anything and would appreciate the removal of their sub-standard product ASAP. I'm tired of their ploys and getting frustrated at their offer. They are not reputable, and change the words around to try to defend themselves- they are nothing but thieves. 
Regards,
[redacted]

As Previously noted and attached on the copy of the contract, 3 Day Blinds is not obligated to cover expenses such as time lost to work. That being said, accommodations can be made a times. Because the nature of this was a delayed installation, we are willing to increase the amount of compensation to that of the cost of installation $433.24.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please provide any correspondence with 3 Day Blinds and the invoice number from your order for verification. I am showing only one point of contact on 10/3/2016 to verify the ETA for the installed shutters and to best assist in a resolution more information is needed.

Senior Customer Care representative [redacted] has reached out on behalf of 3 Day blinds to attempt to resolve this situation in an amenable fashion and has offered to fully refund the cost of the incorrect shade in addition to replacing it with a correctly sized product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The promised refund was processed on 8/15/2016.

The measurements taken by the designer, and verified by our installers twice, are correct. The windows have a sill frame that sticks out. If the shades are ordered wider, then the blind will rub up against the sill frame when it's raised and lowered. At the initial appointment, the designer offered...

a cut out to accommodate for this frame but the customer declined at the time of purchase. This was all noted and signed for on the original invoice. We are currently offering him a 25% discount to reorder the product if he wants the special cut outs now. I attached the original invoice where the customer initialed the line items in question, 6-8, where it says that there would be no cut outs. The case manager has been in communication with customer and we are waiting to see if the customer wants to proceed with the reorder at a discounted price.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Sure, this answers the question about the reimbursement. However, I still have not received an answer about why I was told someone would come on 12/18 and then didn’t. I also still do not have an answer about when I will be receiving the valance. This was supposed to be installed 3 weeks ago, by the way. 
Regards,
[redacted]