Fee Insurance Group Inc

The customer was attempting to contact one of our agents who is no longer with Day BlindsThe customer's case has been reassigned to another representativeThe new representative has attempted to reach out to the customer to resolve the issues but the customer's automated voicemail states
their voicemail inbox is fullBecause of this we have been unable to leave voicemails to help resolve

Day blinds will return the $and either return or replace the damaged shades in question.case CAS-***

Customer has an active, open case under case number Cas-***-*** and will be reached out to Today to come to a resolution

A member of our team will be reaching out to help resolve the outstanding issues

The standard Day Blinds contract, signed by *** *** states that final payment will be charged at the time the installation is scheduledThat charge was processed when the original installation appointment was scheduledA final installation appointment is scheduled today 8/1/

Day Blinds is responsible for replacing flawed product per our warrantyThe
shade was reordered, and shipped to the customer at the address on file after she refused installationCustom made orders cannot be returned or refunded after days of purchase according to our contractThe customer was also provided an opportunity to select new product with a credit of what was paid on her original order, and she accepted this offer, and later refused

Currently there are no reported issues with any product but the Shutters on invoice *** with a total cost to the customer of $If there are any issued with other product we will gladly address those issues when they are reportedAlthough the Shutters are fully installed a
single piece was found to be defective and in need of replacementThat replacement piece has been ordered and is shipping this week to be installed at the earliest possible timeWe have agreed to compensate for time and trouble on this order and, once all parts are working correctly, we will address amount with the customer

We have spoken with the customer and advised them that their financing will be reset

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Until a full credit is posted on my credit card statement, I am not prepared to close this disputeFurthermore, it never needed to escalate to this, but due to poor business practices on 3Day Blind's part, I felt no alternative but to file complaints with the Revdex.com and the State Contractor's BoardI gave the sales representative ample opportunity to respond to my civilized requests for confirmation that a full refund would be granted, he never displayed the professionalism or common courtesy of acknowledging or responding to my requestsYour company arrogance is not appreciated, and I will not be ignored because a poorly trained employee makes a unilateral decision that the client/customer isn't worthy of a response to a perfectly legitimate request
Regards,
*** ***

We will be reordering the valances and honoring the refund of $

We are pending scheduling for the reordered productA full refund is not an option as we are working to correct the previous issuesWe are offering a refund of 25% as a goodwill gestureOur goal is to get the installation job completed and we can offer compensation for the delay

Customer paid for roman shades and a drape and rod under invoice *** - Customer was notified of backorder on 1/-- We had also discovered on 2/that the customer had wanted a 4th roman shade in their homeWe ended up covering the cost of this 4th shade as a courtesy do to the
backorderCustomer was offered a partial installer (for the roman shades that were made an in) while the 4th one was made and arrivedCustomer declined this and asked for all to be installed togetherThe 4th shade is due to arrive to our installers on 3/ Customer was also refunded $on 2/13 for the inconvenience on the drapery backorder as it is until JuneCustomer had agreed this was an amicable solution to the case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
There has bee no apology or refunding of fundsMultiple emails have wen responded to with an automated response

The customer service and installation department have been in contact with Ms*** and are urgently seeking a resolution for this installationAll window coverings have been installed with the exception of the decorative cornicesWe are in the process of determining a solution to this installation delay

All the mismeasured products have been reorderedOnce installation is complete, we can refund 25% of the order ($1888.50) as compensation for the delays

Per the case notes: the Valance was installed and a refund for $has been processed for the delaysAn email was sent to the customer with confirmation of the refundPer notes, all has been completed and resolved

Customer has been in contact with a member of leadership and installation took place yesterday 6/24/

Day Blinds customer service representatives have been in touch and a refund for expedited shipping charges has been approved and final scheduling for installation is pending approval of the customer only

The installer has the product and has been attempting to contact the customer to complete the projectThe last attempt at contact was this past SaturdayWe will continue to attempt to reach out to resolve this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
this is not true and I have call logs and emails to verify the installer did not make all of those attempts to reach me, in fact I still have not received the completed project to dateThe installer only began to follow up once I contacted the Revdex.com and my credit card company At this point we are no longer interested in their products or services and it's been months to get some blinds installed for standard windows we just want our money back this is fraud at its bestFurther please ask company to send proof of the complete shipments and see they will only send you the first incomplete order no other products were shipped prior to contacting Revdex.com We have verifiable photos of the incomplete work in our home
Regards,
*** & *** ***